Position: District Manager

Location: Silver Spring, MD
Employment Type: Full-Time

We are preparing to launch our operations in the Silver Spring area, with an anticipated start date for this position in November/December 2026. We are beginning the recruitment process now to identify a leader who can help establish our Maryland operations and grow with the organization as our presence in the state expands.

Please note: Based on your skillset, you might be considered for other roles within EPIC Health.

This is a hands-on leadership opportunity. As we establish our initial Maryland operations, the District Manager will function closely in a Practice Manager capacity, overseeing day-to-day practice operations, supporting staff, coordinating workflows, and helping build the foundation for a successful market launch. As EPIC grows throughout Maryland, the role will expand into broader district-level leadership, overseeing multiple locations, teams, and service lines.

If you're an outside-the-box thinker who thrives on innovation, embraces challenges, and is excited by the opportunity to help build and grow a healthcare operation, we want to hear from you.

What You'll Do

As our next District Manager, you'll initially serve as a hands-on operational leader for our Maryland market, helping establish and optimize the local practice while preparing for future growth across the state.

Practice & Operational Leadership

• Initially function in a Practice Manager capacity, overseeing day-to-day operations of the Silver Spring practice.
• Ensure the practice operates efficiently, including staffing, workflows, patient experience, scheduling, and operational processes.
• Develop and implement processes that support efficient, high-quality patient care.
• Identify operational challenges and implement practical solutions to improve performance and patient satisfaction.
• Coordinate interdepartmental communication to ensure seamless care delivery and exceptional service throughout the patient journey.
• Help establish operational standards and best practices that can be scaled as EPIC expands throughout Maryland.
• As the Maryland market grows, transition into broader district-level oversight of multiple locations and teams.

Leadership and Coaching

• Mentor, train, and develop high-performing staff across various service lines.
• Cultivate a culture of collaboration, accountability, and growth through coaching and team-building.
• Support recruitment, onboarding, and retention of employees as the Maryland team grows.
• Build strong relationships with providers, clinical teams, and operational staff.
• Advocate for patients by creating a culture of empathy and active listening.

Operational Excellence

• Oversee and continuously improve processes for Chronic Care Management, Value-Based Care, Remote Patient Monitoring, Pharmacy, Integrated Care, and Specialty Services.
• Monitor practice performance and identify opportunities for increased efficiency and quality.
• Ensure teams follow established operational and clinical workflows.
• Support the implementation of new programs, services, and initiatives as EPIC expands in Maryland.

Strategic and Financial Oversight

• Help establish and maintain operational and financial goals for the Maryland market.
• Develop and monitor key performance metrics to keep teams aligned with EPIC's mission and goals.
• Lead projects and initiatives designed to improve operational performance and support market growth.
• Partner with leadership to identify opportunities for expansion and continuous improvement.

Customer Service Excellence

• Foster a patient-first mindset by ensuring prompt, respectful, and effective issue resolution.
• Promote a positive patient experience across all aspects of the practice.
• Address operational or service concerns and work collaboratively toward solutions.

All Hands On Deck

• Be ready to jump in wherever needed, particularly during the initial Maryland launch phase.
• Support day-to-day operations and work alongside staff to ensure the practice is successful.
• Take ownership of challenges and help build solutions in a growing, evolving environment.

What You Bring

We're looking for a leader who is comfortable being both strategic and hands-on-someone who can manage the details of a practice today while helping build the infrastructure for a growing district tomorrow.

Qualifications

• Experience: At least 5 years in a healthcare leadership, practice management, clinic management, or healthcare operations role, preferably in a fast-paced, high-growth environment.
• Practice Management Experience: Experience overseeing day-to-day healthcare practice or clinic operations is strongly preferred.
• Education: Bachelor's degree in business, healthcare administration, or a related field.
• Technical Proficiency: Comfortable navigating Electronic Health Records (EHR), Microsoft Office Suite, and other operational tools.

Skills and Competencies

• Hands-On Leadership: Comfortable working directly with staff and managing day-to-day operational needs.
• Innovative Mindset: You're not afraid to try new things and pivot when opportunities for improvement arise.
• Adaptability: You thrive in dynamic environments and enjoy building processes in growing organizations.
• Communication: Excellent written, verbal, and presentation skills with the ability to connect with diverse audiences.
• Results-Oriented: Proven ability to set goals, hold teams accountable, and drive measurable results.
• Growth Mindset: Excited by the opportunity to help establish a new market and grow into broader leadership responsibilities.

What We Offer

• Competitive Compensation: Bi-weekly pay that reflects your expertise.
• Professional Growth: Opportunities for career advancement and increased leadership responsibility as EPIC expands.
• Health, Vision, Dental, Disability & Life Insurance: We've got you covered in more ways than one.
• Work-Life Balance: Generous holiday, vacation, and personal time to recharge.
• 401(k) Plan: Invest in your future with our retirement savings program.
• Recognition Programs: Celebrate your successes and contributions as part of a collaborative, high-performing team.

Ready to Help Build EPIC in Maryland?

If you're an experienced healthcare leader who wants the opportunity to help launch a new market, take ownership of day-to-day operations, and grow into a broader district leadership role, we want to hear from you.

Apply today and help us create healthier communities, one life at a time.
www.epichs.org