OverviewYou will manage all aspects of a service and installation organization. It includes responsibility for driving operational excellence and continuous improvement through special projects. You will have P&L responsibility (ensuring that Branch Financial Model targets are achieved), sales of service, install product offerings, adherence to administrative policies and the leadership and development of staff. Reports To: Director of Operations
Principal Responsibilities:- Oversee internal and external customer satisfaction, including identifying customer needs, investigating concerns, providing solutions, and providing executive level communication.
- Cultivate new business opportunities in current or adjacent markets to achieve growth and sustainability.
- Manage multiple branch operations to meet sales and operating income goals. Use balanced scorecard metrics to target improvements.
- Maintain an understanding of the Branch Financial Model and use the Model to manage the Service and Installation Department to an Operating Income target.
- Develop Territory Annual Operating Plan (AOP) and maintain forecast to and manage service and installation businesses to ensure AOP targets are achieved.
- Develop and lead team to facilitate an environment where employees are empowered and willing to initiate process improvements within Branch Operations.
- Direct development for the district, to include support and execution of performance management, succession preparation, and coaching employees.
- Develop and manage the safety culture and behaviors across all levels of branch organization and external contractors; including active participation in safety committees, site visits, inspections, communications, and investigations.
- Collaborate with internal partners in Human Resources, Finance, Corporate Sales Teams, and Safety to ensure quality and compliance to policies, procedures, and regulations.
- Additional responsibilities as assigned.
QualificationsQualifications:
Bachelor's degree required or High School Diploma/GED with 5+ years of applicable experience; and 5-10 Years of related experience
ADDITIONAL INFORMATION:
- background in management/supervisory function, in addition to oversight of P&L responsibilities of multiple operations.
- Working knowledge of basic refrigeration or knowledge of commercial refrigeration and HVAC is helpful.
- Successfully manage multiple, competing tasks.
- Strong verbal and written skills, required.
- Flexibility to work outside of normal working hours.
- Valid driver's license and safe driving record.
- Travel within region as required.
Benefits & Perks - What's In It For You*
Hussmann is committed to supporting your total wellbeing through a wide variety of benefits and wellness programs to support your physical, emotional, financial, social, and environmental health. Here's what you can expect:
- Health Benefits - Offering medical, dental, vision, prescription plans, plus Health Savings Account and Flexible Spending Account options.
- Voluntary Benefits - Life, accident, critical illness, disability, legal, identity theft, and pet insurance.
- Hussmann Retirement Savings & Investment Plan - 401(k) plan with company matching contributions and immediate vesting.
- Paid Time-Off Benefits - Paid time off, stewardship, and parental leave.
- Educational Assistance - Tuition reimbursement for job-related courses after six months of service.
- Health Management and Wellbeing Programs -EAP, virtual health management, chronic condition, and tobacco cessation.
*Available to eligible employees starting the first day of the month following their start date. Eligibility for each benefit may vary based on employment status.
REQ-155072
