Field Service Engineer is responsible for providing an exceptional customer experience through great communication, solid problem-solving ability, and a positive attitude.
This position reports to the Sr. Field Service Manager of the Northeast field service team and will be a fully
remote role, supporting our customers in the greater Northeast US states. The ideal candidate is located within one hour of central Boston, MA.
In this role you will have the opportunity to:- Proactively manage customer accounts, while building and fostering positive and professional relationships with both external and internal customers
- Propose process improvements that improve internal and external customer processes
- Manage a diverse technical product portfolio
The essential requirements of the job include:- Associates degree with a minimum of one years' experience in a technical customer facing role. We will consider trade school or appropriate industry experience of equivalent complexity as a field service engineer.
- Strong communication skills utilized in a professional manner
- Advanced troubleshooting, problem-solving and repair skills with strong attention to detail
Travel, Motor Vehicle Record & Physical/Environment Requirements: - Ability to travel daily throughout the Northeast, with 30% overnight travel as business demands
- Must have a valid driver's license with an acceptable driving record
- Ability to lift, move or carry equipment and tools up to 50lbs
It would be a plus if you also possess previous experience in:- Bachelor's degree in engineering, Biology, or related field
- Previous experience with a customer facing role
- Previous experience managing a diverse product portfolio
Molecular Devices, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it's a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at Danaher Benefits Info.
At Molecular Devices we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Molecular Devices can provide.
The hourly range for this role is $40.50-41.75/hr. This is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. This range may be modified in the future.
This job is also eligible for bonus/incentive pay.
We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.
Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.
