The Role

Job Title: Distribution Business Manager
Department: Sales
Location: Edmonton
Reporting To: Sales Manager

As a Distribution Business Manager, you will play an important role in supporting BBE's operations and customer commitments. This position requires sound judgment, attention to detail, and the ability to adapt as conditions change.

This role owns the assigned distribution business end-to-end, balancing commercial growth, customer account management, manufacturer relationships, procurement, order fulfillment, and logistics. You are responsible for developing and maintaining customer relationships, supporting sales growth, managing key accounts, coordinating with manufacturers and suppliers, and ensuring accurate, timely, and cost-effective delivery to customers. This position requires strong product knowledge, a customer-focused sales mindset, and operational discipline to ensure the business remains profitable, responsive, compliant, and well supported throughout the full distribution lifecycle. The job responsibilities break down as follows:

• 50% Sales, account management, and customer relationship development
• 25% Manufacturer, supplier, and product category management
• 25% Operations, order processing, andlogistics/systems execution

You will work closely with internal teams, customers, and partners to ensure work is completed accurately, safely, and on time.

What You'll Do

• Act as the primary owner and subject matter expert for assigned distribution product categories.
• Develop and execute account plans for existing and prospective customers to grow sales, protect margins, identify new opportunities, and increase share of wallet across assigned product lines.
• Serve as the main commercial contact for customers, responding to inquiries, preparing quotes, supporting contract discussions, resolving service issues, and maintaining regular business reviews.
• Manage relationships with manufacturers and suppliers, including product updates, pricing alignment, training, promotional activity, supply planning, issue resolution, and ongoing partnership performance.
• Analyze customer demands, market trends, pricing, supplier capabilities, and competitive activity, supply planning, issue resolution, and ongoing partnership performance.
• Partner with operations, finance, procurement, sales, warehouse, and logistics teams to forecast demand, coordinate fulfillment, manage customer commitments, and support profitable business growth.
• Track and report on key business metrics, including sales pipeline, revenue, margin, inventory turns, order fulfillment, customer service levels, supplier performance, and risk mitigation efforts.
• Utilize and maintain the CRM system to accurately track customer interactions, account plans, sales opportunities, quote follow-ups, pipeline activity, business reviews, and related account management actions.
• Provide product education, technical guidance, and sales support to customers and internal stakeholders, including coordinating manufacturer training andknowledge-sharingsessions.
• Ensure continuous supply of required goods and materials, proactively communicating supply issues, allocation constraints, pricing changes, or delivery risks that may affect customer expectations.
• Identify opportunities to expand product offering, introduce complementary solutions, and explore alternate sources for goods and materials where appropriate.
• Maintain item master data, customer pricing, supplier pricing, product documentation, and related sales and operational records to support accurate quoting, ordering, invoicing and reporting.
• Attend manufacturer webinars, seminars, product launches, and technical sessions to remain current on product knowledge, application guidance, market positioning, and selling points.
• Work closely with internal sales resources to coordinate customer outreach, quotefollow-up, cross-selling opportunities, contract renewals, and escalation support.
• Maintain close relationships with customers through regular meetings, business reviews, service updates, order progress communication, and performance reporting.
• Prepare purchase orders, sales orders, quotes, and related documentation in accordance with negotiated terms, customer requirements, supplier agreements, and organizational targets.
• Create BOLs, packing slips, shipping documentation, and customer-facing updates, and coordinate shipments to client locations using internal and external carrier portals.
• Resolve customer, manufacturer, and supplier issues related to price, quality, delivery, application support, invoices, claims or service expectations.
• Other duties may be assigned occasionally as required by BBE.
• Carry out assigned responsibilities with accuracy, accountability, and urgency.
• Anticipate issues and contribute practical solutions before problems escalate
• Coordinate with internal teams and external partners to support smooth operations
• Ensure compliance with safety, regulatory, and customer requirements
• Communicate clearly and professionally with stakeholders
• Support continuous improvement in how work is done
• Represent BBE with professionalism and integrity

What You Bring

• Bachelor's degree in business, sales, supply chain management, engineering, chemistry, or a related field, or equivalent professional experience.
• Certification or training in sales, account management, procurement, supply chain, or product/category management is advantageous.
• 2-5 years of experience in sales, account management, distribution, procurement, supply chain, product management, or customer-facing operations.
• Experience with lubricants or technical distribution environments is preferred.
• Knowledge of sales processes, account management, customer relationship management, procurement best practices, sourcing methodologies, and supplier or manufacturer relationship management is preferred.
• Strong analytical skills with proficiency in Excel, CRM tools, ERP systems, procurement platforms, and reporting tools used to manage customers, orders, pricing, inventory, and supplier performance.
• Understanding of technical product lines, safety and compliance requirements, sustainability considerations, and the commercial levers that drive profitable distribution growth.
• Excellent communication, negotiation, influencing, and relationship-building skills with the ability to manage customers, manufacturers, suppliers, and internal stakeholders.
• Commercially minded, detail-oriented, and highly organized, with a strong sense of ownership, customer focus, problem-solving ability, and follow-through from opportunity development through delivery.
• Ability to work effectively in fast-paced or changing environments.
• A sense of ownership-you follow through on commitments.
• A collaborative, team-first mindset.
• Willingness to adapt and learn as priorities evolve.

Why Work at BBE

• Work that supports essential supply chains across Canada
• Exposure to unique operations, including remote and regulated environments
• A culture built on trust, accountability, and respect
• Opportunities to grow through meaningful responsibility
• A team that values partnership with customers and with each other

Our Values

• See the Field-I see the play and connect the dots, considering both external and internal operational impacts to create the best solution. I don't just deliver; I anticipate.
• Own Your Shirt-I am accountable for the commitments I make to customers, stakeholders, and each other.
• Implement-I get what needs to be done, done correctly.
• Partner Thinking-I work to become an extension of our customers' operations.

• Adaptability-I will change-even when it's uncomfortable-so we can positively adapt.