Walmart

Distinguished, Experience Strategist (Sam's Club)

Walmart$130K — $260K *
Retail & Consumer Goods
11 - 15 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree in design, business, or related area and 12+ years in experience strategy, UX, or service design with enterprise impact.
  • Equivalent practical experience in enterprise-scale transformation and innovation leadership.
  • Experience in AI-assisted design, predictive analytics, or next-generation research methods.
  • Experience influencing executive and board levels through strategic storytelling.
  • Proven success in designing and scaling cross-channel experience systems.

Responsibilities

  • Define and evolve experience architecture across key journeys and channels.
  • Establish experience standards and governance that align cross-functional partners.
  • Create and maintain end-to-end journeys and service blueprints.
  • Define and drive measurement linking experience quality to business outcomes.
  • Lead breakthrough initiatives from concept through enterprise adoption.
  • Partner on experience-focused research and insight synthesis with the research team.
  • Translate insights into strategic bets and multi-year roadmaps.

Benefits

  • Health benefits include medical, vision, and dental coverage.
  • Financial benefits include 401(k), stock purchase, and company-paid life insurance.
  • Paid time off benefits include PTO, parental leave, and family care leave.
  • Short-term and long-term disability coverage.
  • Tuition, books, and fees covered by Walmart for educational programs.
Full Job Description
  • Define and evolve experience architecture across key journeys and channels (digital, physical, service, and operational), including experience principles, standards, and patterns that scale.


  • Establish experience standards and governance (quality bars, decision frameworks, intake/prioritization, experience reviews) that align cross-functional partners (e.g., Product, Design, Engineering/Tech, Marketing, Operations, Service).


  • Create and maintain end-to-end journeys plus service blueprints and ecosystem maps that clarify cross-functional dependencies and expose experience gaps.


  • Define and drive measurement that links experience quality to business outcomes; ensure consistent instrumentation and reporting (e.g., conversion/engagement, satisfaction, retention/loyalty, operational efficiency, cost-to-serve).


  • Lead breakthrough initiatives (e.g., new service models, advanced analytics integration, AI-assisted design/research practices, personalization, proactive support) from concept through enterprise adoption.


  • Partner on experience-focused research and insight synthesis (ethnography, usability, behavioral analytics, VOC/longitudinal feedback loops) with research team to identify root causes of friction and unmet needs.


  • Translate insights into strategic bets and multi-year roadmaps aligned to enterprise strategy and operating model constraints.


  • Establish repeatable experimentation and validation frameworks for pilots (hypotheses, success criteria, feasibility, scalability) and convert learnings into actionable initiatives and standards.


  • Serve as principal advisor to VP-level leaders and councils on experience investment prioritization, tradeoffs, and transformation sequencing.


Distinguished-level competencies

  • Experience systems thinking: Deep understanding of how experiences, operations, technology, and business models interact-and how to design for outcomes at scale.


  • Cross-channel service design: Ability to unify digital, physical, and service experiences into coherent end-to-end journeys.


  • Workshop facilitation: Structures and leads cross-functional working sessions to align on problems, identify opportunities, and accelerate decisions.


  • Storytelling: Crafts persuasive executive-level narratives that clarify vision, priorities, tradeoffs, and risks.


  • Concept creation: Create proof-of-concepts and minimal prototypes to inform and align on the experience vision.


  • Insight-to-roadmap translation: Converts mixed-method evidence into priorities, sequencing, and investment narratives.


  • Experimentation at enterprise scale: Runs pilots that are measurable, repeatable, and operationally feasible.


  • Executive influence without authority: Aligns senior stakeholders through governance, facilitation, and decision frameworks.


  • Innovation leadership: Applies analytics and AI responsibly to improve experience quality, decision-making, and research velocity.


The annual salary range for this position is $130,000.00 - $260,000.00

Additional compensation includes annual or quarterly performance bonuses.

Additional compensation for certain positions may also include :

- Stock

About Walmart

WalmartLabs is accelerating their development to redefine the shopping experience to meet the changing needs of our customers wherever they are —in a store, on our website, or on their mobile device.

Walmart Careers

Joining Walmart means becoming part of a world-renowned team that leads with innovation and is committed to creating impact. As the largest retailer globally, Walmart offers unparalleled job opportunities and career growth in an environment that values diversity and leadership. Work You’ll Do At Walmart, you will be part of a dynamic team that drives our mission to help people save money so they can live better. Engage in work that matters with a company that offers both stability and the flexibility to explore different career paths. Transform the retail landscape with your skills and help shape the future of millions of customers worldwide. Walmart is at the forefront of combining retail with advanced technology, making it an exciting place for professional growth and innovation. Lead with Us Step into a role that harnesses your potential and places you at the intersection of retail and technology. Walmart is not just a company; it's a community where you can develop your leadership skills and contribute to a culture that nurtures professional growth. Work with a diverse team of experts who bring a wealth of knowledge and experience to the table. Our commitment to diversity training ensures that all team members are valued and can thrive. Walmart Careers and Employment Opportunities We are continuously expanding our team to include enthusiastic professionals eager to drive change and make a significant impact. Explore a range of positions from entry-level to executive, each offering competitive benefits and the opportunity to advance. Innovate with Us Join Walmart and be part of a team that is dedicated to innovation and excellence. With over 2.3 million associates worldwide, you are joining the largest private employment group, ready to innovate, lead, and impact the global market. Internship Programs Kickstart your career with a Walmart internship. Gain invaluable experience, build your resume, and develop networking connections that will empower your career journey. Our internships provide a platform to apply your academic knowledge in real-world scenarios, preparing you for future employment. Be Part of a Great Team At Walmart, our team is our strength. We invest in our employees through robust training programs, leadership development, and opportunities for career advancement. Enjoy the benefits of working in a supportive and inclusive environment where every member’s contribution is valued. Future-Proof Your Career Your journey at Walmart can be as vast as your ambitions. With endless opportunities to grow, learn, and lead, you can take your professional experience to new heights. Benefit from our comprehensive training programs and develop the skills needed for tomorrow’s challenges. Stay Connected Join Our Team Search open positions that match your skills and interests. We are looking for passionate, curious, creative, and solution-driven team players. Explore the diverse job opportunities at Walmart and find where you can make a difference. Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. READ CAREERS BLOG Job Alert Emails Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding opportunities that await at Walmart. SEARCH WALMART JOBS Join Walmart today and be part of a story of growth, innovation, and leadership.
Learn more about Walmart
Size
2,300 employees
Market Cap
$387 billion
Industry
Net Income
$13.5 billion
Founded
1962
5 Year Trend
+3.3%
Revenue
$559.1 billion
NASDAQ

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