ExxonMobil

Disability and Workers' Compensation Lead

ExxonMobil • $90K — $110K *
Edmonton, AB T5A 0A1In-Person
Healthcare
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Nursing Degree or equivalent in health-related discipline
  • Unrestricted registration with provincial or territorial nursing licensing organization
  • 5-10 years of disability and workers' compensation program management experience
  • Demonstrated leadership skills
  • Strong analytical and consulting capabilities
  • Excellent communication and collaboration skills
  • Proficient in Microsoft Excel and presentation tools

Responsibilities

  • Oversee disability and workers' compensation case management programs
  • Maintain partnerships with third-party disability vendors
  • Provide clinical oversight and support to disability case management advisors
  • Manage escalations and complex case resolutions
  • Collaborate with stakeholders to enhance program efficiency
  • Lead process improvements and system changes
  • Support workers' compensation claim reporting and documentation

Benefits

  • Training and mentorship opportunities
  • Relocation assistance as needed
  • Flexible work hours and remote work policy
  • Participate in employee resource groups for inclusion initiatives
  • Recognized as a top employer for young people and in the oil industry
Full Job Description
What Role You Will Play in Our Team

The Disability and Workers' Compensation Lead role oversees the operations and administration of sickness absence and temporary disability case program by third party disability vendors. This role also leads workers' compensation processes by providing advice, guidance and claims management support to clinicians and business lines. This position reports to the Country Occupational Health Manager.

What You Will Do

Leadership

  • Maintains technical competency to drive disability and workers' compensation management processes that are fit for purpose, effective and aligned with company standards, and seeks improvement opportunities
  • Demonstrates strong analytical skills and makes objective decisions on behalf of the company
  • Provides clinical oversight to disability case management advisors (DCMAs)
  • Provides supervisory support to direct reports, promotes collaboration, teamwork, and a positive work environment
  • Supports staff in addressing complex cases and escalations, including effective collaboration with stakeholders (e.g., safety, HR, law, business line)
  • Coaches staff, identifies development needs, and provides constructive feedback facilitating career growth and competency


Disability Program Management

  • Maintains the disability program and partnerships with the third-party disability vendors
    • Oversees contract terms scope of work, service level agreements and key performance indicators
    • Ensures company principles are followed as they pertain to fitness for work by third party vendors and DCMAs
    • Approves any disability management protocols recommended/suggested by and to the third-party vendor or DCMAs
    • Supports program continuous improvement
    • Maintains custodianship of the system of applications and vendor interfaces
    • Maintains temporary disability benefits (TDB) reference guide that outlines how the TDB program is administered
  • Collaborates with company and third-party stakeholders to ensure processes are followed and issues are identified and resolved
  • Manages escalations from the business line for systemic issues and breaks in service, recommending solutions
  • Utilizes advanced nursing assessment, clinical reasoning, and case management expertise to optimize fitness for work determination and return-to-work planning for lost time cases where disability benefits are not supported
  • Demonstrates advanced clinical judgment in interpreting medical information and coordinating evidence-based disability case management to support successful return-to-work outcomes, with third party vendor
  • Directs the delivery of absence notification processes by third party disability vendor, including template standards and call centre performance (e.g., customer experience and timekeeping errors)
  • Coordinates updates to letter templates, intake call scripts and case management scripts with third party vendor
  • Provides support to Timekeeping to resolve pay impacting case management issues (e.g., missing or incorrect absences close to payroll cutoff for timekeeping)
  • Collaborates on process design for TDB no-pay and other complex cases, through interface with company Disability Review Committee, and supports HR Employee Services and Site Accommodations Committee
  • Leads ad-hoc projects to implement various process and systems changes. Coordinates stakeholder discussions and change implementation.
  • Supports Intermittent Absence (IA) program reporting, including oversight of DCMA and third party disability provider activities
  • Conducts periodic reviews of third party disability vendor's employee-facing documentation
  • Supports supervisor communications/training input related to the TDB program
  • Holds the third-party disability vendor accountable for performance stewardship, providing strategic direction and feedback, and communicating performance results and insights to Business Unit Leadership Teams and the Management Committee.


Workers' Compensation Program Management

  • Supports team members with workers' compensation claim reporting requirements, including submission of employer's reports
  • Responds to inquiries from provincial and territorial workers' compensation boards (WCB) regarding injury and illness claims for active and former employees, including providing payroll details, shift schedules, work/exposure history, and other relevant claim-related information
  • Monitors WCB communication/portals for notifications of new claims, outstanding payments, and other issues requiring action
  • Serves as the account administrator for provincial and territorial workers' compensation boards, including creating new user accounts, granting account access, and maintaining accounts
  • Collaborates with Payroll team to ensure there are no outstanding WCB premium payments across provincial/territorial juristictions, and to ensure good standing with boards
  • Prepares and submits Intent to Object when the company disagrees with a WCB claim decision regarding work-relatedness or attribution to the employer
  • Identifies accepted claims for appeal consideration and collaborates with country occupational health manager to determine next steps. Provides support for appeals cases as needed.
  • Provides WCB clearance letter to demonstrate company has current WCB coverage, upon request
  • Reviews contracts for WCB related clauses to ensure wording reflects the local WCB requirements, upon request
  • Collaborates with occupational health technicians to ensure WCB claim documentation is maintained in company database
  • Participates in WCB audits initiated by provincial/territorial boards (with Payroll, HR)
  • Participates in external trade association/task force (e.g., Industry Task Force in Alberta)
  • Prepares summary of quarterly new claims reports for communication with key stakeholders
  • Collaborates with HR disability team and third party disability vendor for administration of benefits
  • Provides advice on WCB regulations and policies, including changes


About You

Required Skills & Qualifications

  • Nursing Degree, Nurse Practitioner Degree, or post-secondary education in health-related discipline
  • Current, or eligible for, unrestricted registration with provincial or territorial nursing licensing organization for primary work location
  • In good standing with the provincial licensing organization of the primary work location, and others as required.
  • Minimum 5-10 years of disability and workers' compensation program management
  • Demonstrated leadership skills
  • Strong Microsoft Excel and presentation skills
  • Strong influencing without authority, analytical, consulting, mentoring, and computer skills
  • Strong collaboration and communication skills; ability to clearly and concisely convey insights and strategic recommendations to management/leadership


Preferred Qualifications & Experience

  • Familiarity with electronic medical record usage is an asset
  • Diploma or certification in disability management - or eligible to register
  • Certification in occupational health (COHN(C)) is preferred
  • Experience using analytical tools such as Power BI, Tableau
  • Ability to multitask and provide timely response to business requests


Your Benefits

An Imperial career is one designed to last. Our commitment to you runs deep: our employees grow personally and professionally, with benefits built on our core categories of health, security, finance, and life. Imperial Oil has been recognized as one of Canada's top employers for young people (2024), in addition to one of Canada's and Alberta's top employers (2024) as recognized by Mediacorp Canada Inc.'s 24th annual competition.

We offer you:
  • Competitive salary
  • Training and mentorship
  • Relocation assistance as required
  • Flexible work hours and work from home policy
  • Employee resource groups (ERG's) - opportunity to participate in volunteer groups that support furthering the company's inclusion objectives


Please note benefits may be changed, suspended or terminated from time to time without notice, subject to applicable law.

#LI-Onsite

About ExxonMobil

ExxonMobil is an international oil and gas company, providing energy that helps underpin growing economies and improve living standards around the world. It uses innovation and technology to deliver energy to a growing world. The company explores for, produces, and sells crude oil, natural gas and petroleum products.

ExxonMobil Careers

Join ExxonMobil, a global leader in the energy sector, and be part of a team that values innovation, leadership, and diversity. At ExxonMobil, we offer unparalleled job opportunities and a culture that fosters growth and professional development. Work You’ll Do At ExxonMobil, we are committed to providing the energy that powers the world. Join our team to help tackle some of the most challenging and important energy issues of our time. You will work alongside some of the brightest minds in the industry, using cutting-edge technology to innovate, improve, and lead in the energy sector. Transform the Industry Lead the way in energy solutions with ExxonMobil’s team of dedicated professionals. Our commitment to innovation and technology makes us a leader in the energy industry. With projects and operations around the globe, your work at ExxonMobil will help shape the future of energy. Explore Career Opportunities Whether you are looking for an internship, a graduate opportunity, or a professional position, ExxonMobil has a variety of roles to suit your skills and ambitions. We are hiring in multiple disciplines including engineering, business, IT, and more. Develop Your Skills ExxonMobil believes in nurturing talent and leadership through rigorous training and development programs. Enhance your skills with our comprehensive training modules and gain invaluable experience that will propel your career forward. Be Part of a Diverse Team Diversity and inclusion are at the heart of our company culture. At ExxonMobil, we embrace the unique perspectives and capabilities of our team members to drive innovation and success. Join us and contribute to a diverse workplace that values each individual’s contribution. Benefits and Growth ExxonMobil offers a competitive package of benefits designed to support the health, well-being, and financial security of our employees and their families. Opportunities for growth and advancement are abundant, as we believe in fostering internal talent and promoting from within. Networking and Professional Development Expand your professional network and connect with industry leaders through ExxonMobil’s global events and networking opportunities. Our collaborative environment supports career growth and exploration. Applying at ExxonMobil Ready to advance your career at ExxonMobil? Explore open positions that match your skills and interests on our careers page. Prepare your resume, sharpen your interview skills, and get ready to join a company that values hard work and innovation. Stay Connected Keep up to date with the latest from ExxonMobil Careers by subscribing to our job alert emails. Tailor your preferences to receive updates about new job openings, company news, and insider tips that can help you succeed in your career journey. Join ExxonMobil today and be part of a team that is dedicated to creating a better future through energy solutions that are safe, reliable, and responsible. Explore the opportunities and find out how your skills and passions can contribute to our mutual success.
Learn more about ExxonMobil
Size
63,000 employees
Market Cap
$442 billion
Industry
Energy & Utilities
Net Income
-$22.4 billion
Founded
1870
5 Year Trend
+6.6%
Revenue
$178.5 billion
NASDAQ
XOM
* Ladders Estimates

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