About the job Director / VP Enterprise Accounts & Partnerships
Role DescriptionClient Development & Interaction- Deliver executive-level strategic account management, acting as a trusted advisor to senior stakeholders within the client organisation.
- Design and lead consultative engagements focused on technology adoption, cost optimisation, workflow efficiency, and experience improvement.
- Drive high client satisfaction, measured through proprietary evaluations, NPS scores, and qualitative feedback from key stakeholders.
- Represent AltoVita at industry events and senior client forums across the Americas.
- Present supply chain performance, cost analysis, and strategic recommendations at monthly reviews and QBR sessions.
- Lead the design and implementation (project management) of Accommodation solutions tailored to the client's evolving programme requirements (Preferred Supply Chain, Technology Co-Design, Geographic Coverage, multi-level Employee Strategy etc.).
- Champion the client's full adoption of AltoVita's technology and product suite.
- Maintain proactive, transparent, and solutions-oriented communication with clients at all times, particularly during critical issues, escalations, or service-impacting events.
- Ensure all client communications regarding timelines, deliverables, incidents, and resolutions are strictly aligned with contractual SLA commitments and internal operational standards.
- Demonstrate strong executive presence and responsiveness, especially in high-pressure situations, ensuring clients feel informed, prioritized, and confidently managed.
- Drive internal cross-functional alignment to ensure commitments communicated externally are realistic, achievable, and consistently delivered (Sales, Product, Hospitality Growth, Customer Success, Finance).
- Consistent and proactive communication is a core requirement of this role. All stakeholders, including clients, partners, leadership, and cross-functional teams, are expected to receive timely updates, clear ownership, and responsive follow-through at all times.
Strategic Client Ownership & Supply Chain Management- Own and lead the end-to-end relationship with a designated key corporate client(s), serving as their primary executive point of contact across all strategic and operational matters.
- Co-lead strategy client's accommodation supply chain strategy, including partnering, and expanding the supplier network to ensure consistent quality, coverage, and competitiveness across the US.
- Lead the negotiation, execution, and ongoing management of Master Lease Agreements (MLAs), including renewals, amendments, and compliance oversight.
- Develop a deep understanding of the client's global mobility programme, workforce profile, and accommodation needs to anticipate demand and shape supply strategy accordingly.
Supply Chain Growth & Commercial Leadership- Identify gaps in supply coverage and proactively build out the supplier portfolio in priority markets.
- Manage supplier relationships at a senior level, ensuring performance, compliance, and strategic alignment.
- Work cross-functionally with AltoVita's supply, product, and operations teams to deliver an integrated and scalable supply chain.
- Track and report on supply chain KPIs, occupancy trends, cost benchmarks, and MLA utilisation.
Requirements- Minimum 10+ years of experience in corporate housing, global mobility or relocation is a must.
- Significant and proven experience managing direct corporate accounts and enterprise-level clients. Demonstrated ability to own and grow strategic client relationships at executive and stakeholder level, including mobility leadership (direct) engagement
- Exceptional communication and executive presence, with the ability to influence internally and externally across multiple seniority levels.
- Commercially minded with strong analytical and strategic thinking capabilities, including solution design, revenue retention, upsell identification, and risk mitigation.
- Demonstrated experience negotiating and managing Master Lease Agreements or similar long term accommodation contracts.
- Proven track record in the corporate accommodation industry (serviced apartments, hospitality, corporate agency, corporate housing among others)
- Commercially astute, with the ability to translate client needs into supply strategy and accommodation providers
- Fast learner, problem solver.
- Frequent travel is required for this position.
Ways of WorkingAltoVita is a fully remote team. Although we have regular touch-points throughout the week, organise off-sites in several locations, trust is essential for us to work effectively as a team. Our founders empower us to make decisions autonomously, and in turn expect that we also empower our direct reports.
Join our TeamBecoming an AltoVitian means you will benefit from:
- A team that will always put you first
- Incredible opportunities for growth and career advancement
- A fully-remote working environment
- Wellness benefits and a wellness budget, which can be spent on a range of options including gym memberships, home meal delivery services, mindfulness applications, and many more
- A work-from-home allowance to get your home-office set up
- A generous vacation package so you can recharge or explore
