Director- Variable Project Delivery

Turner & Townsend • $185K — $215K *
New York, NY 10025In-Person
Business Services
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's degree in Business, Finance, Project Management, Real Estate, or equivalent experience.
  • Proven experience in leadership roles managing complex client accounts, ideally in real estate or professional services.
  • Demonstrated project management and cost management experience.
  • Strong financial acumen with P&L management skills and understanding of financial obligations.
  • Excellent communication skills for effective presentations and relationship building.
  • Ability to analyze and interpret complex documents and financial structures.
  • Familiarity with Microsoft Office Suite and internal project management tools.

Responsibilities

  • Lead account management for variable service delivery, focusing on Project and Cost Management services.
  • Develop global strategies to extend client engagement beyond the Americas market.
  • Cultivate relationships with stakeholders to enhance T&T's variable service pipeline.
  • Own client relationship for all variable commissions, ensuring client satisfaction.
  • Troubleshoot performance issues as the primary escalation point for service delivery.
  • Recruit and manage a high-performing team of Project and Cost Managers across the Americas.
  • Ensure compliance with policies and best practices throughout service delivery.

Benefits

  • Comprehensive benefits package including health and wellness programs.
  • Professional development and career advancement opportunities.
  • Flexible scheduling and work-from-home options may be available.
  • Employee recognition and reward programs.
Full Job Description
Job Description

The Associate Director, Variable Commission Delivery is a strategic leadership position responsible for building and growing a dedicated Variable Team. This team will deliver variable services for a key, top-tier global client and establish the necessary account structure. Acting as the primary liaison between T&T, CBRE, and this global client, the Associate Director will hold single-point accountability for client satisfaction related to variable T&T commissions, while also managing all internal T&T and CBRE mechanics essential for exceptional service delivery and sustained account growth.

What You'll Do:
  • Act as Key Account Lead accountable for variable service delivery of Project Management (PM) and Cost Management (CM) services on the client account.
  • Currently, the above will be tied to the Americas market, but it will extend globally (inc EMEA & APAC) and into Principal Delivery at an appropriate time in the client relationship.
  • Build client and stakeholder relationships in pursuit of building T&T's variable pipeline outside of the PMO.
  • Act as the owner and client face of all variable commissions throughout their lifecycle.
  • Act as escalation point for all variable service delivery including troubleshooting of performance issues as and when they arise.
  • Build, lead and maintain a team of high caliber dedicated, variable Project Managers and Cost Managers across the Americas who can support Top 5 global client as required by their business need(s).
  • Ensure compliance with internal policies, contractual obligations and best practices throughout variable commissions.
  • Work with PMO Regional Leaders, build and maximize opportunity pipeline globally.
  • Build and socialize variable pipeline with LMAs and regional TMT leaders on a regular cadence to ensure team visibility and availability for upcoming commissions.
  • Build and maintain internal relationships to ensure T&T shows up in the best possible way with our client.
  • Provide guidance, oversight and continuous improvement in T&T bidding activity on the account.
  • Accountable for Top 5 global client Variable P&L where the dedicated pool is delivering, including responsibility for billing.
  • Cognizant of financials where LMAs are leading, including rebate position.
  • With support of the on-account Contract Associate, lead the contracting, POs and billing between the client and internal groups for variable commissions.
  • With support of the on-account Contract Associate, lead the intercompany contracting, invoicing and billing process for variable commissions.
  • Interface and collaborate with internal Finance Partners to ensure tracking of the global rebate position per the MSA wording.


Qualifications

  • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Bachelor's degree (BA/BS) from a four-year college or university in a relevant field (e.g., Business, Finance, Project Management, Real Estate) or equivalent work experience.
  • Proven experience in a leadership role managing complex client accounts and service delivery, preferably within real estate or professional services.
  • Demonstrated experience in project management and/or cost management services.
  • Strong financial acumen with experience managing P&L and understanding contractual financial obligations.
  • Excellent written and verbal communication skills; ability to effectively present information to clients, internal stakeholders, and senior leadership; strong interpersonal skills for building and maintaining relationships.
  • Requires knowledge of financial terms and principles, ability to calculate intermediate figures, and conduct basic financial analysis. Cognizance of complex financial structures and rebate positions per Master Service Agreements.
  • Ability to comprehend, analyze, and interpret complex documents and solve problems involving multiple variables. Requires strong analytical and quantitative skills.
  • Intermediate skills with Microsoft Office Suite (Word, Excel, PowerPoint); ability to learn and utilize internal project management and financial tracking tools (e.g., T&T Project Pipeline Tool); strong organizational and analytical skills with an ability to manage multiple priorities and deadlines.
  • Demonstrated ability to build, lead, and mentor high-performing teams.
  • Provides formal supervision to a team of dedicated variable Project Managers and Cost Managers, including hiring, training, performance management, and career development.
  • May provide informal supervision and technical guidance to co-workers within work units and/or projects, coordinating and assigning tasks as needed.


Additional Information

The base salary range for this role is $185,000-$215,000. This range reflects the company's good faith estimate of the base salary for this position at the time of the posting. Final compensation will be determined based on factors including experience, skills, qualifications, and internal equity. In addition to base salary, employees may be eligible for bonuses and a comprehensive benefits package.

About Turner & Townsend

Turner & Townsend Careers

Joining Turner & Townsend offers a unique opportunity to contribute to some of the most exciting projects worldwide. As a global leader in professional services, Turner & Townsend is at the forefront of transforming the industry through expertise, innovation, and leadership.

Explore Job Opportunities

Turner & Townsend is constantly seeking skilled professionals eager to drive innovation and lead industry standards. With a variety of job opportunities available, candidates can find positions that match their skills and career aspirations. Explore employment options that span across critical sectors such as construction, project management, and consultancy.

Experience Professional Growth

Turner & Townsend is committed to the professional growth and continuous development of its team members. The company supports career advancement through robust training programs, including leadership development and diversity training, ensuring every team member has the tools and knowledge to succeed.

Internship Programs

For those starting their career journey, Turner & Townsend offers internship programs that provide a rich learning environment. Interns gain hands-on experience, working alongside seasoned professionals and contributing to impactful projects. These internships are a gateway to full-time employment and a flourishing career within the company.

Cultivating a Diverse and Inclusive Culture

Turner & Townsend prides itself on fostering an inclusive culture where diversity is celebrated. The company believes that a diverse workforce enhances creativity and drives innovation. Employees from various backgrounds are encouraged to share their unique perspectives, promoting a collaborative and supportive workplace.

Benefits and Employee Wellbeing

Understanding the importance of a work-life balance, Turner & Townsend offers comprehensive benefits designed to support the wellbeing of its team. Benefits include health care, flexible working conditions, and competitive retirement plans, all aimed at enhancing the quality of life for employees.

Join the Team

Turner & Townsend is hiring! Search open positions that align with your professional skills and interests. The company is looking for passionate, curious, and solution-driven team players. Prepare your resume, sharpen your interview skills, and get ready to join a team where your contributions will be valued and your career will flourish.

Networking and Career Development

Turner & Townsend encourages continuous networking and professional development. By participating in industry conferences and company-hosted events, employees can build valuable relationships and stay current with industry trends.

Stay Connected

Keep up to date with the latest from Turner & Townsend: - **Read Careers Blog**: Gain insights from experts and stay informed about the latest company news and industry trends. - **Job Alert Emails**: Personalize your subscription to receive job alerts and insider tips tailored to your preferences. Discover exciting and rewarding opportunities that await at Turner & Townsend. Turner & Townsend is not just a place to work—it's a place where careers are made, innovation thrives, and opportunities abound. Join the team and be part of shaping the future of the industry.
Learn more about Turner & Townsend
Industry
Real Estate & Construction
* Ladders Estimates

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