American Express

Director, Transformation & Enablement

American Express$130K — $180K *
Business Services
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Proven experience in strategic planning and transformation.
  • Exceptional executive communication and presentation skills.
  • Strong ability to influence and align senior stakeholders.
  • Experience in leading organizational change and process improvement initiatives.
  • Ability to synthesize complex information into executive insights.
  • High degree of business acumen and strategic thinking.

Responsibilities

  • Lead initiatives to enhance the effectiveness of the Data Privacy & Governance Office.
  • Drive organizational design and operational efficiency projects.
  • Collaborate with stakeholders to create strategic roadmaps and execution plans.
  • Identify opportunities for innovation and simplification in Privacy operations.
  • Develop clear presentations to communicate complex topics to executives.
  • Prepare executives for discussions with talking points and rehearsals.
  • Challenge assumptions and address misalignments before they escalate.

Benefits

  • Opportunity to shape the strategic direction of Privacy operations.
  • Collaborative work environment with senior leadership.
  • Engagement in innovative and impactful transformation initiatives.
Full Job Description
Job Description

The Director, Transformation and Enablement serves as a strategic partner to Privacy leadership, driving the evolution of Privacy into a scalable, intelligence-driven capability that enables innovation, manages risk, and builds trust across the enterprise.

This role is responsible for advancing the Privacy & Data Sharing operating model through organizational effectiveness, process optimization, and executive engagement. The successful candidate will translate strategy into execution, connect initiatives across the organization, and ensure leaders have the insights, narratives, and decision support needed to drive business outcomes.

Responsibilities

  • Lead strategic transformation initiatives that improve the effectiveness, scalability, and maturity of the Data Privacy & Governance Office (DPGO).
  • Drive organizational design, process optimization, and operational and AI efficiency initiatives.
  • Partner with key stakeholders within DPGO to develop and maintain strategic roadmaps, goals, metrics, and execution plans aligned to operational priorities.
  • Identify and advance opportunities for innovation, automation, and simplification across Privacy operations.
  • Create executive-ready communications and presentations that distill complex topics into clear decisions, business outcomes, risks, trade-offs, and actions for leadership.
  • Ensure executives are prepared to speak on the presentation slides with talking points, and rehearsal meetings.
  • Challenge assumptions and identify gaps, fragmented messaging, or misaligned priorities before issues reach leadership.
  • Drive alignment and accountability across stakeholders to ensure successful execution of strategic initiatives.
  • Serve as a trusted advisor to leadership, helping elevate discussions to the appropriate strategic level.


Qualifications

  • Proven experience leading strategic planning, transformation, operations, consulting, or organizational effectiveness functions.
  • Exceptional executive communication, storytelling, and presentation development skills.
  • Strong ability to influence without authority and drive alignment across senior stakeholders.
  • Experience leading large-scale organizational change, process improvement, or operating model transformation initiatives.
  • Demonstrated ability to synthesize complex information into concise recommendations and executive-level insights.
  • High degree of business acumen, executive presence, judgment, and strategic thinking.

Success Measures:
  • A scalable and efficient Privacy operating model.
  • Clear executive alignment on strategic priorities and decisions.
  • Increased automation, simplification, and operational effectiveness.
  • Improved execution against strategic objectives and transformation roadmaps.
  • Enhanced visibility into organizational performance, risks, and business outcomes.

About American Express

Amex provides industrial services to the coatings and linings sector, providing support for commercial, industrial, and maritime projects such as petrochemical, power, and water treatment industries. They offer painting services for steel structures, storage tank linings and coatings, pipelines, floors, and marine vessels such as ships, tugboats, and barges.

American Express Careers

Join the vibrant team at American Express, a global leader in financial services, and be part of a company that values innovation, leadership, and diversity. At American Express, we offer more than just job opportunities; we provide a platform for professional growth and a chance to be part of a culture that is committed to excellence and inclusive growth. Work You’ll Do At American Express, we are dedicated to helping our employees reach their full potential. With a variety of career paths available in areas such as technology, marketing, finance, and customer service, American Express is the perfect place to advance your career. Our team is composed of highly skilled professionals who thrive on innovation and collaboration. Join our team and contribute to a company known for its prestigious history of leadership in the credit card industry. Engage in meaningful work that makes a real impact on our global scale business operations. American Express Leadership and Development Programs We believe in nurturing the leadership skills of our employees with extensive training programs and leadership development opportunities. Our commitment to professional growth is evident in our comprehensive benefits package that supports both personal and professional development. Internship Opportunities Start your career with an internship at American Express and gain valuable industry experience. Our internships offer a chance to develop skills, work on challenging projects, and learn from leaders in the industry. Interns at American Express are considered integral members of the team and are given responsibilities that provide a real insight into their future career paths. Diversity and Inclusion At American Express, diversity and inclusion are at the core of our company culture. We are committed to building a diverse workforce and inclusive environment where every employee feels valued and inspired. We offer diversity training programs that empower our employees to thrive and lead in a global marketplace. Networking and Innovation Our employees enjoy unparalleled opportunities for networking and personal growth through our global connections and innovative projects. American Express encourages a culture of innovation that helps propel our company and your career forward. Career Benefits and Growth American Express is dedicated to the growth of its employees. We offer competitive benefits, including health, retirement plans, and family leave, ensuring that our team members have the support they need to succeed both at work and in their personal lives. Join Our Team Explore the job opportunities and open positions at American Express. We are continuously hiring talented individuals who are passionate about their careers and interested in working for a company that offers a dynamic and supportive environment. Stay Connected Keep up to date with the latest from American Express Careers by following our career blog and signing up for job alert emails. Tailor your subscription to receive updates that match your skills and interests. Discover the exciting and rewarding career opportunities that await at American Express. SEARCH AMERICAN EXPRESS JOBS Whether you are looking for a full-time position, an internship, or a leadership opportunity, American Express offers a path to a rewarding career. Join us and make a difference with your passion, creativity, and drive.
Learn more about American Express
Size
64,000 employees
Market Cap
$108.1 billion
Industry
Net Income
$3.1 billion
Founded
1850
5 Year Trend
+3.5%
Revenue
$37 billion
NASDAQ

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