Job DescriptionThe Director, North America (NA) Token is responsible for driving the adoption, performance, and ongoing evolution of network tokens in North America. This role helps define and execute a regional token strategy, builds and maintains the NA roadmap for token capabilities and experiences, and partners closely with clients and internal teams to deliver measurable outcomes aligned to in-year priorities and Visa 2030 goals. The Director serves as a key product representative for network tokens with external clients and internal client-facing teams, translating market needs into clear requirements and scalable delivery plans.
Responsibilities:
- Contribute to and execute a North American strategy to drive token ubiquity in e-commerce and other priority channels. Translate strategy into measurable plans, milestones, and workstreams.
- Manage the regional product roadmap for network tokens, including experience improvements, platform capabilities, and commercialization readiness.
- Identify, prioritize, and accelerate new token use cases relevant to NA based on client needs, ecosystem feedback, and market trends.
- Collaborate with clients, internal client-facing teams, and global token product counterparts to align NA requirements with global priorities and delivery timelines.
- Execute cross-functional delivery across product, client support, and sales.
- Represent network tokens with clients (issuers, acquirers, processors, gateways, and merchants). Communicate roadmap, benefits, and implementation guidance.
This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.
Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager.
QualificationsBasic Qualifications
• 10 or more years of work experience with a Bachelor's Degree or at least 8 years of work experience with an Advanced Degree (e.g. Masters/ MBA/JD/MD) or at least 3 years of work experience with a PhD
Preferred Qualifications
• 12 or more years of work experience with a Bachelor's Degree or 8-10 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 6+ years of work experience with a PhD
• 8+ years in payments with significant experience in product management, product commercialization, or solution management.
• Familiarity with network tokenization, and token enablement across key ecosystem participants.
• Experience partnering with issuers, acquirers, processors, gateways, token requestors, and merchants (e.g., commercial drivers, technical considerations, integration patterns).
• Strong commercial acumen, including an understanding of core payment economics and drivers.
• Excellent stakeholder management and executive communication. Ability to lead across a matrix and influence without authority.Hands-on experience with VTS/token programs, token requestor ecosystems, and issuance/processor integrations.
U.S. Applicants OnlyThe estimated salary range for this position is $192,300.00 to $ 307,600.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity.Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401(k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.
Work HoursVaries upon the needs of the department.
Travel RequirementsThis position requires travel 5-10% of the time.
Mental/Physical RequirementsThis position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.
