Kobie Marketing

Director, Technology Delivery

Kobie Marketing • $120K — $150K *
US-AnywhereRemote in Richmond, VA
Information Technology
8 - 10 years of experience
1 month ago
Job Overview by Ladders

Qualifications

  • 10+ years in technical delivery or platform implementation leadership
  • Proven track record in managing implementation-to-run lifecycles
  • Strong technical knowledge in cloud infrastructure, data integrations, and application architecture
  • Experience working with enterprise clients, particularly in large programs
  • Familiarity with modern application stacks and Agile practices
  • Exposure to marketing technology and loyalty analytics is a bonus

Responsibilities

  • Orchestrate end-to-end technical execution from handoff through project launches and maintenance
  • Lead cross-functional coordination across teams, ensuring clear roles and performance expectations
  • Triage technical issues, facilitate root cause analysis, and drive resolution processes
  • Govern operational stability and platform health post-launch to safeguard client operations
  • Manage technical readiness for launches and changes, including risk assessments and stakeholder approvals
  • Continuously optimize workflow processes to boost efficiency and reduce bottlenecks
  • Oversee campaign technical execution, ensuring integrity and tracking accuracy for promotional efforts

Benefits

  • Support from experienced leadership and a collaborative team environment
  • Opportunities for professional growth and skill development
  • Access to cutting-edge technologies and innovative practices
  • Ability to influence product roadmap and delivery maturity
  • Strong emphasis on operational transparency and accountability
Full Job Description
About the team and what we'll build together

This role will support the Kobie general Program Manager responsible for implementations for one or more key Kobie clients. You will participate in the business and technical relationship with the client and will be tasked with leading a team in the creation of high-quality solutions, planning resources, and managing the expectations of a high-profile client partner.

How you will make an impact

  • Orchestrates End-to-End Delivery Execution
    • Own technical execution from SA handoff (post-discovery) through build, launch, hypercare, and ongoing run.
    • Set and govern delivery plans (scope, milestones, technical dependencies), ensuring on-time, on-budget, and in-quality outcomes.
    • Serve as the single technical escalation point for implementation and run, driving decisions and clearing blockers.
    • Accountable for client satisfaction as it relates to technical delivery and runtime health.
  • Leads Cross-Functional Coordination and Communication
    • Drive alignment across Product, Engineering, QA, and Client Services; clarify ownership, SLAs, and decision rights.
    • Run daily/weekly operating rhythms (standups, risk reviews, release/incident readouts) that keep delivery moving.
    • Escalate with precision-anticipate organizational pinch points and engage the right leaders at the right time.
    • Serve as a single technical point of accountability during delivery issues.
  • Triage Issues and Identify Root Causes
    • Own oversight of root cause analysis and corrective action.
    • Lead incident triage (functional and technical), coordinate diagnostics, and own the path to resolution.
    • Conduct structured Root Cause Analysis (RCA); document causes, corrective actions.
    • Track and retire recurring defects via systemic fixes (tooling, process, config standards, or code changes).
  • Ensure Program-Level Operational Stability
    • Govern platform health post-launch, error budgets aSLOs in partnership with Engineering/Operations to protect client outcomes.
    • Own technical readiness of environments, integrations, and data pipelines supporting live programs.
    • Accountable for operational outcomes at a program level.
  • Drive Strategic Readiness for Launches and Changes
    • Lead go-live readiness: cutover planning, rollback paths, data migration checks, and production access controls.
    • Chair technical Go/No-Go with clear risk framing, mitigations, and stakeholder sign-off.
    • Coordinate change windows and release trains to minimize client impact and validate operational readiness before launches or changes.
  • Continuously Optimize Workflows for Efficiency
    • Map and improve delivery workflows end-to-end (from SA handoff to run), reducing manual effort and cycle time.
    • Instrument and eliminate bottlenecks using data (e.g., wait states, rework, defect escape rates).
    • Standardize playbooks, templates, and automation to increase predictability and scale.
  • Support Client KPI and SLA Monitoring
    • Define and track delivery KPIs/SLA dashboards (e.g., release velocity, incident MTTR, defect density, change success rate).
    • Correlate technical signals with business impact (e.g., anomalies in redemptions, engagement, or promotion performance).
    • Proactively surface risks and opportunities to PM/CS and recommend corrective actions.
  • Monitor Bonus Campaigns and Promotional Health
    • Oversee technical execution of promotions/bonus campaigns (config integrity, rules fidelity, and tracking accuracy).
    • Validate pre- and post-launch performance; investigate anomalies and coordinate fixes across Product/CS/Eng.
    • Ensure auditability of campaign changes and outcomes for client transparency.
  • Maintain the Central Source of Operational Truth
    • Lead operational documentation and dashboards: delivery status, risk/issue logs, RCAs, runbooks, and readiness checklists.
    • Publish clear, consistent reporting to internal leaders and clients; maintain single-pane visibility into delivery and run.
    • Ensure configuration governance and versioning across environments.
  • Enable Scalable Delivery for Growth
    • Codify repeatable patterns (reference architectures, integration standards, migration kits).
    • Influence platform/product roadmap with insights from delivery and run to reduce future cost-to-serve.
    • Anticipate growth-driven complexity.
    • Drive long-term delivery maturity.


What you need to be successful

  • 10+ years in technical delivery, platform implementation, or operations leadership in complex, integrated environments.
  • Demonstrated ownership of implementation-to-run lifecycles, including incident leadership and RCA.
  • Broad technical fluency across cloud/infrastructure, data/integrations, and application architecture; ability to deep-dive when required.
  • Comfortable engaging enterprise clients and executives; prior experience with large enterprise programs is a plus (e.g., Fortune 50/100/500).
  • Familiarity with modern application stacks and integration patterns (e.g., APIs/SOA; Java/.NET/SQL), SDLC and Agile practices.
  • Bonus: Marketing technology, loyalty, analytics, campaign management, data marts/warehousing exposure.
  • Measures of Success (First 6-12 Months)
    • Reduction in delivery cycle time and defect escape rate.
    • Consistent on-time launches with documented readiness and Go/No-Go discipline.
    • Improved MTTR and closure of repeating RCAs with preventative fixes.
    • Operational dashboards adopted as the single source of truth across Delivery and Client Services.

About Kobie Marketing

Kobie Marketing is a loyalty marketing company that designs, builds, optimizes, and supports customer loyalty solutions for many of the world's most successful brands. The company was founded in 1990 and is headquartered in St. Petersburg, Florida. Kobie Marketing's clients include AMC Theatres, Bank of America, Royal Bank of Canada, and Verizon. The company has won numerous awards for its work, including the 2019 Loyalty360 CX Award for Best Technology & Trends Provider.
Learn more about Kobie Marketing
Size
200 employees
Industry
Business Services
* Ladders Estimates

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