Albertsons Companies, Inc.

Director Technical Product - CRM & Order Management

Albertsons Companies, Inc. • $130K — $180K *
Fullerton, CA 92833In-Person
Retail & Consumer Goods
11 - 15 years of experience
1 week ago
Job Overview by Ladders

Qualifications

  • 12-15 years of product management experience with leadership in large product portfolios
  • Deep experience in retail media, ad tech, martech, or commerce platforms
  • Strong understanding of ad sales operations and order/billing workflows
  • Proven success in leading enterprise-scale digital transformation initiatives
  • Ability to operate at strategic and operational levels across organizations
  • Exceptional executive presence and stakeholder management skills
  • Strong financial acumen and experience managing large budgets

Responsibilities

  • Define and own the enterprise CRM and Order Management product strategy
  • Lead product portfolio including CRM and OMS solutions for ad operations
  • Design self-serve and automated order-to-cash flows
  • Eliminate manual tasks from ad operations to improve efficiency
  • Serve as executive product leader, collaborating with senior leaders across departments
  • Drive transformation initiatives to modernize order management systems
  • Ensure compliance with data privacy and financial controls
  • Oversee integration strategy across various platforms
  • Establish and track KPIs for portfolio performance
  • Lead and develop a high-performing team of product managers
  • Drive vendor and partner strategy, including contract negotiations

Benefits

  • Competitive wages paid weekly
  • Access to up to 50% of earned wages before payday
  • Associate discounts
  • Health and financial well-being benefits (Medical, Dental, 401k)
  • Time off (vacation, holidays, sick pay)
  • Training and career growth support from leaders
  • Inclusive work environment reflecting diverse communities
Full Job Description
Job Description

About this Role

We are seeking a highly strategic and transformational Director of Product Management to lead our end-to-end CRM and Order Management ecosystem for Retail Media. This executive-level role is accountable for defining and driving the long-term vision, strategy, and execution of the technology capabilities that power our retail media business across advertiser, agency, and internal sales experiences. A central goal of this role is to make the business fully automated and end-to-end-removing manual, repetitive work from sellers and ad operations so they can focus on advertisers and revenue, not data entry. You will lead a portfolio of products that support sellers, ad operations, and advertisers at scale-modernizing campaign order-to-cash, advancing self-serve and straight-through order flows, and delivering measurable improvements in revenue, operational efficiency, and advertiser outcomes.

Main responsibilities:
  • Define and own the enterprise CRM and Order Management product strategy and multi-year roadmap, aligning with corporate growth, retail media monetization strategy, and digital transformation priorities.
  • Lead a portfolio of CRM and OMS products and platforms, including advertiser/agency CRM, ad order management, deal/IO workflows, advertiser onboarding, billing and reconciliation, and closed-loop measurement integration.
  • Make automation a first-class product outcome: design self-serve and straight-through order-to-cash flows that minimize manual handoffs, eliminate duplicate data entry, and automate quoting, order capture, approvals, trafficking, billing, and reconciliation across the campaign lifecycle.
  • Systematically identify and remove manual, repetitive tasks from sellers and ad operations-replacing spreadsheets, swivel-chair work, and manual data re-keying with automated, integrated workflows-so the team's time shifts toward advertisers and revenue.
  • Serve as the executive product leader across the retail media commercial stack, partnering with senior leaders in Sales, Ad Operations, Technology, Finance, Legal, and Data/Privacy.
  • Drive large-scale transformation initiatives, including modernization of legacy order management systems and expansion of omni-channel selling capabilities (e.g., self-serve order flows, automation, managed-service tooling).
  • Ensure compliance with all relevant requirements (data privacy and governance such as CCPA/GDPR, clean rooms and retail media data ethics, brand safety, and financial controls/SOX for billing and revenue recognition), embedding privacy, security, and trust into all product decisions.
  • Oversee integration strategy across Salesforce CRM, OMS, ad servers/DSP/SSP, billing/ERP/finance systems, and retail media network platforms.
  • Establish and track portfolio-level KPIs (revenue growth, order throughput, time-to-launch, billing accuracy, sales productivity, advertiser retention, fill rate, operational efficiency, automation/straight-through-processing rate, reduction in manual seller and ad-ops effort, and margin performance).
  • Lead and develop a high-performing team of product managers and cross-functional leaders, building strong product management discipline and talent pipelines.
  • Drive vendor and partner strategy, including strategic partnerships, contract negotiation, and build vs. buy decisions.
  • Influence and communicate effectively at the executive level, providing clear visibility into strategy, progress, risks, and outcomes.


We are looking for candidates who possess the following:
  • 12-15 plus years of product management experience, with significant experience in senior leadership roles managing leaders and large product portfolios.
  • Deep experience in retail media, ad tech, martech, or commerce platforms, ideally spanning CRM and order management/order-to-cash systems.
  • Strong understanding of end-to-end ad sales operations, order/billing workflows, and the data privacy and financial-controls landscape.
  • Proven success leading enterprise-scale digital transformation and modernization initiatives, including automating workflows and removing manual operational work at scale.
  • Demonstrated ability to operate at both strategic and operational levels, driving alignment across complex organizations.
  • Exceptional executive presence, influence, and stakeholder management skills.
  • Strong financial and business acumen, with experience managing large budgets and ROI-driven investments.
  • Preferred: hands-on experience with Salesforce CRM (and related order management/CPQ/billing capabilities) and direct experience in a retail media network or ad sales platform environment.


We also provide a variety of benefits including:
  • Competitive wages paid weekly

• Access to up to 50% of your earned wages before payday, via our partnership with Stream
  • Associate discounts
  • Health and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!)
  • Time off (vacation, holidays, sick pay). For eligibility requirements please visit myACI Benefits
  • Leaders invested in your training, career growth and development
  • An inclusive work environment with talented colleagues who reflect the communities we serve


A copy of the full job description can be made available to you.

#LI-MG1

Disclaimer

The above statements are intended to describe the general nature of work performed by the employees assigned to this job and are not the official job description for the position. All employees must comply with Company, Division, and Store policies and applicable laws. The responsibilities, duties, and skills of personnel may vary within store and/or from store to store and the official job description will be provided during the application process.

About Albertsons Companies, Inc.

Albertsons Companies, Inc. Careers

Join the vibrant team at Albertsons Companies, Inc., a leading name in the retail industry, where job opportunities abound and career growth is not just a possibility but a promise. As one of the largest food and drug retailers in the United States, we pride ourselves on fostering an inclusive culture that thrives on diversity, innovation, and leadership.

Work You’ll Do

At Albertsons Companies, Inc., you will be part of a dynamic team that pushes the boundaries of what a retailer can accomplish. With positions ranging from entry-level to senior management, our company offers a path for every ambitious professional eager to advance their career in a supportive and growth-oriented environment.

Explore Professional Growth and Development

We believe in nurturing the potential of our employees through targeted development programs and leadership training. Our commitment to professional growth is evident in our comprehensive benefits package, which supports both personal and professional development. Additionally, our diversity training ensures that everyone, from interns to executives, understands and values the richness that different perspectives bring to our company.

Innovate with Us

Innovation is at the heart of Albertsons Companies, Inc. Whether it’s through cutting-edge technology implementations in our stores or pioneering sustainability practices, our team is always at the forefront of the industry. Join us and contribute to our mission of redefining the grocery shopping experience for millions of customers nationwide.

Be Part of a Great Team

Our employees are our greatest asset, and we empower each one to contribute ideas that drive change and improve our operations. Albertsons Companies, Inc. is not just a company; it’s a community where each member’s input is valued and where every job role is essential to our collective success.

Career Opportunities Await

Whether you’re looking for a direct hiring position, an internship, or a leadership role, Albertsons Companies, Inc. offers a variety of job opportunities to help you achieve your career goals. Our team is continuously expanding, and we are always on the lookout for passionate, creative, and solution-driven team players.

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Get connected and stay ahead in your career by leveraging our robust professional networking options. Engage with leaders, gain industry insights, and enhance your skills through comprehensive training and real-world projects.

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Learn more about Albertsons Companies, Inc.
Size
300,000 employees
Industry
Food & Beverages
* Ladders Estimates

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