DIRECTOR SVC SYSTEM PLANNING & INTEGRITY

City of Toronto • $165K — $222K *

Toronto, ON M3C 0E3In-Person

Education, Government & Non-Profit

5 - 7 years of experience

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Job Overview by Ladders

Qualifications

Post-secondary education in social services or public administration, or equivalent experience.
Extensive experience leading and managing diverse teams.
Strong expertise in policy and program development, process improvement, and organizational planning.
Experience in community engagement, particularly with vulnerable populations.
In-depth understanding of municipal governance and community service frameworks.
Comprehensive knowledge of homelessness issues and supporting programs.
Exceptional communication skills for relationship building and stakeholder engagement.
Advanced analytical and strategic thinking capabilities.

Responsibilities

Lead the development and implementation of strategic policies and programs.
Ensure program compliance with relevant legislation and corporate policies.
Administer contracts with various stakeholders, including government entities.
Identify gaps in homelessness services to inform program and policy improvement.
Develop and manage the section's annual budget and expenditures.
Motivate and manage a diverse workforce to achieve high-quality performance.
Engage in public relations and outreach strategies regarding homelessness initiatives.
Collaborate across divisions to ensure consistent handling of grants related to housing.

Benefits

Comprehensive health and dental benefits.
Pension plan contributions.
Generous paid time off and holiday leave.
Professional development and training opportunities.
Opportunities for community engagement and social impact.

Full Job Description

Job ID: 64095
Job Category: Community & Social Services
Division & Section: Toronto Shelter & Support Services, Service Planning & Integrity
Work Location: Metro Hall, Toronto, Ontario
Job Type & Duration: Full-time, Permanent
Salary Range: $165,310-$222,843, Wage Grade 10
Hiring Zone: $169,584 to $183,865
Shift Information: Monday to Friday, 35 hours per week
Affiliation: Non-Union
Number of Positions Open: 1
Posting Period: 22-JUNE-2026- 13-JULY-2026

The Director, Service System Planning & Integrity is responsible for leading the strategic policy development, service planning, quality assurance, business intelligence and program development for the Toronto Shelter and Support Services Division. As a member of the senior management team, the successful candidate will serve a critical role in collaborating with city staff, community partners and external stakeholders, authoring strategic planning documents, and developing reports and recommendations for City Council/Committees.

Major Responsibilities:

Strategic Leadership and System Transformation

Develops, designs and implements functional policies and programs that make major changes in overall business performance based on long-term needs. Lead the continuous improvement of divisional performance through analysis and the development and implementation of sound management practices and procedures, and by providing staff with the direction, guidance, processes and tools they need to increase efficiencies and improve effectiveness.
- Leads the development, design and implementation of strategic policies and programs that drive major changes in Divisional performance and align with long-term service goals.
- Champions continuous improvement of Divisional performance through analysis and development of sound management and procedures; provides staff with the direction, tools and guidance needed to enhance efficiency and service effectiveness.
Ensures program compliance with corporate policies, provincial and federal legislation and requirements.
Negotiates and administers a variety of new contracts for programs with senior levels of government, providers etc.
Enhances homeless service system responsiveness by identifying service gaps and leading practices to inform program and policy development, while strengthening sector capacity through community partnerships and supports.
Develops, recommends and administers the annual budget for the section, and ensures that the section's expenditures are controlled and maintained within approved budget limitations.

Leadership, People Management, accountability, and Organizational Excellence

Build, lead and motivate a diverse workforce by including and welcoming diverse perspectives and optimizing creativity while ensuring effective teamwork ensuring high standards of work quality and organizational performance, and encouraging continuous learning and innovation.
Actively participate in complex organizational and change management initiatives.
Provide and encourage opportunities for intellectual growth, creative teamwork and professional accountability.
Directs the development and implementation of communications, public relations, information and community outreach strategies regarding homelessness initiatives and programs, including engaging senior leaders and elected officials.

Customer focus and collaborative partnerships in a diverse environment

Collaborates with other divisions on issues related to grants for housing and homelessness to ensure consistent corporate positions and processes.
Provides leadership and establishes partnerships with clients, non-profit groups, members of Council, public, Provincial and Federal government officials, etc. to address and resolve conflicting demands and issues from various stakeholders and foster effective partnerships while balancing corporate interests.

Key Qualifications:

Post-secondary education in social services, public administration or a professional discipline pertinent to the job function, or an equivalent combination of education and relevant management experience.
Extensive experience leading, managing and motivating a diverse workforce.
Extensive experience with policy and program development and implementation, process improvement, planning and organizing in complex environments.
Considerable experience in community engagement, including public consultations, working with vulnerable sectors, and supporting diverse populations
Extensive knowledge of municipal governance structures, services and programs, and the municipal relationship to other levels of government, other funders and the community.
Considerable knowledge of homelessness, shelter and housing issues, policies and tenant support programs, homelessness prevention and other front line community programs serving those experiencing or at risk of homelessness.
Well-developed communication skills and an ability to inspire and mobilize people by developing and maintaining strong relationships, within staff, committees, politicians, peers and community leaders.
Advanced strategic, analytical and conceptual thinking skills with the capacity to understand complex operating and policy issues, evaluation frameworks, performance measures, program inter-relationships and the potential consequences of intended policy action.
Proven success in achieving results through a unionized and non-unionized workforce.
Knowledge of relevant employment legislation, including Employment Standards Act, Human Rights Act, Occupational Health & Safety Act etc.

About City of Toronto

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