Director - Supplier Quality & Operational Excellence

Description -

Overview

The Leader of Supplier Quality and Ops Excellence is responsible for leading our global supplier network; delivering exceptional quality, mitigating risk, developing a future ready supply base and the leadership of continuous improvement processes & governance. This position reports to the Global Head of Personal Systems Operations Quality.

Responsibilities
• Lead and develop a global team of quality engineers and quality professionals responsible for quality assurance across our global network of suppliers and sub tier suppliers.
• Collaborate with product engineering, product management, operations and procurement to assess & develop new suppliers and drive continuous improvement with existing suppliers
• NPI launch readiness ensuring suppliers meet milestones and requirements throughout the product development cycle including DFMEA, PFMEA, control plan, run at rate (capacity & quality) and PPAP approval.
• Develop and implement supplier quality strategy and roadmap to drive supplier product and process improvements. Includes an assessment of exiting supplier capabilities & processes, bench marking known industry best practices, gap identification/prioritization, establishment of plans and projects to mitigate, and driving project implementation.
• Supplier performance monitoring, lead global team to manage performance metrics and use data to drive performance improvements (ex. Warranty, PPM, etc).
• Supplier and Maturity assessments, to ensure supplier quality management systems (QMS) are operating properly and proactively identify systemic process issues.
• Drive issue resolution with suppliers regarding quality topics (manufacturing & field). Establish containment, drive root cause analysis, implement short term/long term corrective actions and prevent reoccurrence actions.
• Develop a sub tier supplier management program, improve visibility of all aspects of quality throughout the product transformation process (manufacturing site down to 2nd, 3rd tier suppliers as needed/applicable).
• Support Warranty Recovery, working cross functionally to recover cost from suppliers for supplier caused warranty/customer issues.
• Support supplier sustainability processes development and implementation to support HP sustainability targets.
• Continuous Improvement, data driven projects implemented to reduce cost, improve quality and improve efficiency. Establish and monitor leading indicators with a process to act and resolve issues. And share best practices across the supplier network.
• Develop team skills and capabilities to support current strategic activities and build an organization that can support the future ready supply chain.
• Lead and develop a high performing team of Lean and Six Sigma professionals responsible for delivering ongoing improvements across our Supply Chain & Digital organizations with a focus on innovation and continuous learning.
• Development and deployment of a LSS operating system that drives and manages continuous improvement activities that create value, reduce waste and improve productivity
• Provide leadership, training and coaching to Six Sigma practitioners and the LSS project portfolio. Strong skills to develop people, build cross functional teams, coach and provide effective feedback
• Collaborate with product engineering, product management, supply chain and digital functions to deliver projects that support strategic initiatives

- Drive process excellence and optimization for non-manufacturing functions and global processes (GPOs) including enterprise-wide collaboration

- Facilitate utilization of automation & AI tools and technology to enhance and accelerate process improvements
• Develop and implement LSS strategy and roadmap to drive and develop continuous improvement culture throughout the organization
• Champion LSS training program; manage curriculum, standards and certifications process. Engage and motivate the organization to embrace continuous improvement practices
• Utilize statistical analysis and data driven approaches to identify opportunities for improvement and measure effectiveness and impact
• Establish Continuous Improvement goals, KPIs and metrics aligned with the organization's strategic objections. Track & measure performance and communication to the organization and senior leadership
• "Big Picture" mindset, drive transformative actions and challenge the status quo
• Proven track record of senior leader stakeholder management, executive level communication, delivering enterprise-wide projects from concept to implementation and ability to influence at all levels of the organization
• Strong financial acumen and the ability to justify, baseline and report project status
• Proficient in statistical knowledge, simulation and analytical methods and software (PowerBI, Tableau, Minitab, etc.)
• Proficient in Lean, Six Sigma, and Continuous Improvement methodologies. And managing multi project portfolios

Experience
• Bachelor's degree in technical discipline (engineering) or equivalent experience; advanced university degree preferred
• 15+ years of experience in a supply chain manufacturing and supplier quality required. Mastery of all Six Sigma concepts and tools including Value Stream Mapping, Kaizen events, Root Cause Analysis, DMAIC, etc.
• Significant Supply Chain and Operations background required, with experience in supplier manufacturing, product, and process quality required; experience with PC original design manufacturers (ODMs) preferred
• Experience operating in a lean production system (TPS or equivalent) with lean six sigma credentials and experience
• Transformational program management. Demonstrate experience in transforming an organization and/or business model by changing processes, systems, people/skills, culture, etc.
• Strong interpersonal skills that foster collaboration within teams, with business partners, cross-functional teams and with suppliers
• Experience developing and leading a Supplier Relationship Management program
• Executive influence and communication skills across verbal, written and formal presentation settings. Strong problem-solving skill with analytic mind-set
• Lean Six Sigma Black Belt Certified; Master Black Belt certification preferred
• Continuous improvement and implementation experience required
• Project Management skills, experience operating in an Operations environment; experience operating across all Supply Chain functions preferred
• Proven change agent, change management skills required

Impact & Scope
• Impacts multiple functions and may act as a lead to peers on cross-functional project teams working to establish and execute business goals.

Complexity
• Contributes to the development of company objectives and achieves goals through subordinate high-level individual contributors and managers.

Disclaimer
• This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.

The pay range for this role is $166,050 to $265,700 USD annually with additional opportunities for pay in the form of bonus and/or equity (applies to United States of America candidates only). Pay varies by work location, job-related knowledge, skills, and experience.

Benefits:

HP offers a comprehensive benefits package for this position, including:

• Health insurance
• Dental insurance
• Vision insurance
• Long term/short term disability insurance
• Employee assistance program
• Flexible spending account
• Life insurance
• Generous time off policies, including;
• 4-12 weeks fully paid parental leave based on tenure
• 11 paid holidays
• Additional flexible paid vacation and sick leave (US benefits overview)

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

Job -
Quality

Schedule -
Full time

Shift -
No shift premium (United States of America)

Travel -

Relocation -