Job Description
The Director, Student Accounts & External Services is responsible for overseeing student billing, receivables, and external financial operations, ensuring consistent execution of processes and adherence to institutional policies. This role manages operational performance, enforces internal controls, and supports alignment across campuses and centralized functions. Operating at a statewide level, the position ensures accuracy, compliance, and effective service delivery across student and external financial operations.

Compensation: $101,980.39/year (Starting salary determined by experience and qualifications).

Student Accounts and Billing Operations

Oversee all operations of Student Accounts & External Services statewide to ensure customer service excellence and maintain a consistently high standard of customer experience across all interactions and service channels.

Accountable for tuition and fee assessment, student billing and adjustments, and student accounts receivable monitoring.

Oversee institutional and third-party billing operations.

Revenue and Compliance Oversight

Oversee refund processing, 1098-T compliance, and revenue reconciliation oversight.

Ensure federal, state, and regulatory billing requirements are met and ensure appropriate internal controls over receivable operations.

Serve as the primary lead for billing-related audit coordination.

System Ownership and Governance

Manage ERP configuration for both student and accounts receivable modules to ensure maximum automation and accuracy.

Develop and maintain billing policies and procedures.

Serve as institutional authority on receivables and billing operations.

Collaboration and Communication

Work across the institution to ensure alignment between billing operations and institutional priorities.

Coordinate and collaborate with Customer Payment Center and Collections.

Collaborate with Financial Aid, Registrar, Finance, and campus leadership.

Support leadership reporting and financial operations coordination.

Leadership and Team Management

Provide leadership for centralized student and institutional accounts teams.

Establish operational priorities and performance expectations.

Ensure staff development and operational consistency across campuses.

Continuous Improvement

Drive strategic process improvement initiatives that enhance operational efficiency, service quality, and institutional effectiveness.

Champion innovation and modernization efforts across functional areas.

Leverage data analytics and industry best practices to identify and implement improvements.

Education & Experience

Required Qualifications

Associate degree in Business Management or related field, or equivalent combination of education and relevant professional experience as defined by TSTC equivalency standards.

Minimum of five (5) years of experience in student accounts, financial services, or related operations, including at least two (2) years of supervisory experience managing multi-level or distributed teams.

Preferred Qualifications

Bachelor's degree in Accounting, Finance, Business Administration, or related field.

Experience with cash handling operations, internal controls, compliance oversight, and multi-site operations.

7-10 years of progressive experience in higher education student accounts, bursar operations, or financial services

At least 3 years in a leadership or management role

Skills & Abilities

Enterprise Financial Leadership Ability to apply advanced knowledge of student accounting, revenue operations, and financial systems to ensure accuracy and scalability.

Strategic Decision Making Ability to interpret financial, regulatory, and operational data to guide institutional direction.

Organizational Leadership Ability to lead and align teams through structure, accountability, and performance expectations.

Financial Risk Management Ability to design controls and mitigate financial and regulatory risk.

Stakeholder and Executive Communication Ability to communicate complex financial information clearly to leadership and external stakeholders.

Operational Strategy and Transformation Ability to lead process improvements and system enhancements that modernize operations.

Core Competencies

Communication

Communicates complex financial and operational information clearly to executive leadership, campus stakeholders, and external partners while supporting informed decision-making.

Leadership & Supervision

Provides leadership and direction to statewide teams responsible for student and institutional accounting operations while establishing accountability, performance expectations, and operational priorities.

Financial Operations Knowledge

Demonstrates advanced knowledge of fund accounting, student billing operations, receivable management, and institutional revenue processes within a public higher education environment.

Process Improvement

Identifies and leads improvements to billing, receivable management, and financial service operations to enhance efficiency, accuracy, and institutional service delivery.

Problem Solving & Decision Making

Evaluates complex financial issues, interprets regulatory and policy requirements, and implements solutions that support operational effectiveness and financial integrity.

Extra Duties Statement

This job description outlines the general responsibilities and expectations of the role. It is not intended to include every task or responsibility. Additional duties may be assigned by Finance leadership as needed.