Job Description

Director, Strategy & Chief of Staff, Global Cloud Operations

Department: Global Cloud Operations
Reports To: Vice President, Global Cloud Operations
Location: Remote (U.S.) / Hybrid (Preferred)
Travel: Up to 25% (Domestic and International)

As Director, Strategy & Chief of Staff, Global Cloud Operations, you will serve as the VP's strategic advisor and operational partner, helping shape the direction of one of the company's most critical technology organizations.

This role sits at the intersection of strategy, execution, communications, finance, organizational development, and executive leadership. You will enable leaders to operate more effectively, accelerate cross-functional initiatives, improve organizational transparency, and ensure that strategic priorities are translated into measurable business outcomes.

This is a high-impact leadership role for someone who thrives on solving complex organizational challenges, influencing executive decision-making, and building scalable operating models that enable engineering organizations to perform at their highest level.

About This Opportunity

Reporting directly to the Vice President of Global Cloud Operations, the Director, Strategy & Chief of Staff serves as the operational and strategic leader responsible for driving execution across the Global Cloud Operations organization.

This position is far more than an executive assistant or project manager. It is a senior leadership role responsible for organizational strategy, business operations, portfolio management, executive communications, organizational planning, governance, financial planning, executive reporting, and cross-functional execution.

You will work closely with the Directors of Site Reliability Engineering, Site Reliability Operations, Cloud Platform Engineering, and Cloud Security, while partnering across Product Engineering, Finance, Human Resources, PMO, Enterprise Architecture, Information Security, Customer Support, and Executive Leadership.

Your success will be measured by your ability to create organizational clarity, accelerate execution, improve operational effectiveness, and enable the leadership team to focus on delivering strategic business outcomes.

Purpose

The Director, Strategy & Chief of Staff is responsible for leading the business operations, strategic planning, organizational governance, and execution framework for Global Cloud Operations.

This role establishes the operating rhythm that enables executive decision-making, organizational accountability, financial stewardship, portfolio execution, leadership communications, workforce planning, and continuous organizational improvement.

Serving as an extension of the Vice President, this leader ensures that strategic priorities are translated into coordinated execution across the organization while improving transparency, operational discipline, and organizational effectiveness.

Primary Impact

As Director, Strategy & Chief of Staff, you will define how Global Cloud Operations plans, executes, measures, and continuously improves its organizational performance.

Your leadership will enable engineering and operations leaders to spend more time driving innovation and less time managing operational complexity by creating scalable governance, strategic planning processes, executive reporting, portfolio management, financial visibility, and organizational alignment.

You will become the connective tissue across the organization, ensuring that priorities remain aligned, dependencies are managed, risks are addressed early, and executive leadership has the information needed to make informed decisions.

What You'll Do

Strategic Planning & Organizational Execution

Lead the strategic planning process for Global Cloud Operations.

Responsibilities include:

• Annual Strategy Development
• Multi-Year Roadmaps
• Quarterly Business Planning
• Organizational Objectives
• Executive Prioritization
• Strategic Initiative Management
• Organizational Alignment
• Executive Decision Support
• Business Reviews

Partner with the VP and leadership team to translate strategic vision into executable plans.

Business Operations

Own the business operating model for Global Cloud Operations.

Lead:

• Organizational Operating Rhythm
• Leadership Meetings
• Quarterly Business Reviews
• Executive Staff Meetings
• Operational Reviews
• KPI Governance
• Organizational Dashboards
• Executive Reporting
• Leadership Communications

Ensure the organization operates with consistency, transparency, and accountability.

Portfolio & Program Management

Oversee execution of strategic initiatives across the organization.

Responsibilities include:

• Transformation Programs
• Cross-Functional Initiatives
• Executive Programs
• Organizational Roadmaps
• Dependency Management
• Risk Management
• Executive Escalations
• Program Governance
• Delivery Reporting

Drive execution while removing organizational barriers that slow delivery.

Financial Planning & Business Management

Partner with Finance to oversee the operational business management of Global Cloud Operations.

Responsibilities include:

• Annual Budget Planning
• Forecasting
• Headcount Planning
• Vendor Management
• Cloud Investment Planning
• Capital Planning
• Financial Reporting
• Business Case Development
• Investment Prioritization

Provide leadership with financial transparency and actionable insights that support strategic investment decisions.

Organizational Design & Workforce Strategy

Lead organizational planning initiatives supporting growth and operational maturity.

Responsibilities include:

• Organizational Design
• Workforce Planning
• Succession Planning
• Talent Reviews
• Organizational Health
• Leadership Development Programs
• Organizational Effectiveness
• Change Management
• Culture Initiatives

Partner closely with Human Resources to build a high-performing leadership organization.

Executive Communications

Serve as the primary communications partner for the Vice President.

Lead:

• Executive Presentations
• Board Materials
• Leadership Communications
• Organizational Announcements
• Executive Briefings
• Strategic Messaging
• Town Hall Content
• Leadership Offsites
• Executive Correspondence

Ensure messaging is consistent, concise, and aligned with organizational priorities.

Governance, Risk & Compliance

Establish governance processes supporting organizational accountability.

Responsibilities include:

• Executive Governance
• Decision Tracking
• Policy Oversight
• Audit Coordination
• Compliance Reporting
• Organizational Risk Management
• Action Tracking
• Leadership Accountability
• Operational Governance

Partner with Cloud Security and Compliance teams to ensure organizational readiness for audits and regulatory requirements.

Metrics, Reporting & Operational Intelligence

Develop executive dashboards and business intelligence supporting organizational decision-making.

Own reporting for:

• Organizational KPIs
• OKRs
• Engineering Metrics
• Operational Metrics
• Financial Metrics
• Customer Experience Metrics
• Workforce Metrics
• Strategic Initiative Progress
• Executive Dashboards

Transform data into actionable executive insights.

Cross-Functional Leadership

Develop trusted partnerships across:

• Engineering
• Product
• Finance
• Human Resources
• Information Security
• Enterprise Architecture
• Customer Support
• Legal
• Procurement
• Executive Leadership Team

Serve as the operational bridge connecting business strategy with technical execution.

Organizational Leadership

Provide strategic leadership by:

• Building a culture of accountability and execution.
• Coaching leaders on organizational effectiveness.
• Driving continuous improvement initiatives.
• Developing future organizational leaders.
• Promoting collaboration across engineering and business organizations.
• Strengthening executive team effectiveness.

Executive Leadership

Serve as a trusted advisor to the Vice President of Global Cloud Operations.

Provide leadership by:

• Advising on strategic decisions.
• Identifying organizational risks.
• Driving executive alignment.
• Facilitating leadership decision-making.
• Coordinating executive priorities.
• Representing the VP in meetings and strategic initiatives as appropriate.

What Success Looks Like

First 90 Days

• Build trusted relationships across Engineering, Product, Finance, HR, and Executive Leadership.
• Assess organizational operating rhythm, governance, and planning processes.
• Evaluate strategic initiatives, KPIs, and executive reporting.
• Identify opportunities to improve organizational execution.
• Develop a one-year operational improvement roadmap.

First Six Months

• Establish standardized executive operating rhythms.
• Launch executive dashboards and KPI reporting.
• Improve portfolio governance and strategic planning.
• Streamline executive communications.
• Enhance budget planning and workforce planning processes.
• Improve cross-functional coordination and execution.

First Year

• Build a mature business operations function supporting Global Cloud Operations.
• Improve organizational execution and strategic alignment.
• Increase leadership visibility through actionable executive reporting.
• Establish scalable governance processes supporting continued organizational growth.
• Become a trusted strategic advisor to the VP and executive leadership team.
• Enable measurable improvements in operational efficiency, organizational effectiveness, and execution excellence.

Who You Are

You are an exceptional strategist, operator, and organizational leader who thrives in complex, fast-paced environments.

You have a unique ability to connect strategy with execution, balancing long-term vision with operational discipline. You build trust quickly, communicate with clarity, and influence without relying on formal authority.

You are equally comfortable facilitating executive discussions, analyzing financial data, leading transformational programs, preparing board presentations, and solving organizational challenges.

Most importantly, you are passionate about helping leaders and organizations operate at their highest potential.

Minimum Qualifications

• Bachelor's degree in Business, Engineering, Computer Science, Information Systems, or a related field (MBA or Master's degree preferred).
• 12+ years of experience in business operations, strategy, program management, consulting, technology leadership, or related disciplines.
• 7+ years of progressive leadership experience supporting senior technology executives.
• Experience leading strategic planning, organizational transformation, and cross-functional execution.
• Strong financial, operational, and analytical acumen.
• Exceptional executive communication, presentation, and stakeholder management skills.

Preferred Qualifications

• Experience serving as a Chief of Staff, Director of Business Operations, Strategy Director, or similar executive leadership role.
• Experience supporting Cloud Operations, Infrastructure, Platform Engineering, SRE, or Technology organizations.
• Experience in healthcare technology, SaaS, or regulated industries.
• Familiarity with OKRs, Lean Portfolio Management, Agile Planning, and executive operating models.
• Experience presenting to executive leadership teams and Boards of Directors.
• Demonstrated success leading enterprise transformation initiatives.

Leadership Expectations

As Director, Strategy & Chief of Staff, you will:

• Serve as the strategic advisor and operational partner to the Vice President of Global Cloud Operations.
• Build organizational systems that improve execution, accountability, and transparency.
• Foster alignment across Engineering, Product, Security, Finance, and Executive Leadership.
• Drive organizational effectiveness through disciplined planning and governance.
• Enable leaders to focus on innovation by reducing operational friction.
• Champion a culture of execution, collaboration, continuous improvement, and leadership excellence.

How You'll Elevate Omnicell

Your leadership will shape how Global Cloud Operations functions as a business. By creating disciplined operating rhythms, scalable governance, clear executive communications, and data-driven decision-making processes, you will enable one of Omnicell's most strategic organizations to execute with speed, alignment, and operational excellence. Your influence will extend beyond technology, helping drive enterprise transformation, organizational maturity, and sustained business success.