Posting Start Date: 5/22/26
Requisition ID: 13195
Dorval, QC, CAN, H4S 2A3
When applicable, Bombardier promotes flexible and hybrid work policies.
What are your contributions to the team?- Lead the Customer Experience Team to give a seamless bespoke experience to our aircraft customers; including customer surveys & customer experience at our facilities (i.e. Customer area management at both LBCC & Challenger)
- Lead all governance for the customer facing team including ODI Management, Concessions, Operational Excellence -Masterplan/BSC, change management
- Lead executive, large scale, strategic projects across the organization that will ensure long-term success of our aircraft platforms and sales
- Work effectively with Senior Level decision makers (EVP, VP) to develop long term strategies that will help strengthen the customer relationship as well as financial success of deliveries
- Develop new opportunities within the organization to improve and seamless deliveries with the customer; includes alignment and management of customer requirements with Operations, Engineering & Quality
- Continuously engage with cross functions to improve aircraft quality and standards to ensure state of the art delivery of aircraft to our customers
- Be the voice of the customer required to input into PCRs & new product design
- Deep dive and resolutions of customer aircraft technical issues at delivery
- Lead design evolution of the Global & Challenger platforms to align with market trends; requiring technical knowledge of the interior and green aircraft
- Liaison with the Government Affairs Team to manage customer entry into Canada and keep abreast changing government requirements in a COVID context
- Work with Marketing & Communications on customer events & shows
- Manage accurate and timely performance reports, budget and headcount
- Focal with the aftermarket to drive aircraft quality and performance at delivery
- Analyze report data to project trends and build forecasts with verifiable timelines
- Work closely with other Customer Facing Teams as well as other functions such as Programs, Aftermarket, Operations, Engineering, Quality and Logistics
- Forward thinker to promote Bombardier's products solutions and brand as well as re-invent processes to promote business health
- Prepare and give presentations to the senior management team
- Direct supervisory responsibilities to a very highly experienced team in Aerospace
How to thrive in this role?- You hold a university degree in Engineering, Business, Finance or other related field or equivalent work experience
- MBA is preferred but not required
- You are a self-starter who can identify, create and execute strategic projects with little oversight
- Aerospace Degree is also an asset with a passion for customer aircraft interior design and customer experience
- You have at least 10 years' experience in Aerospace; customer facing role would be an asset
- You can demonstrate an understanding and application of complex financial processes and governance requirements
- You are a team player and can easily network and get support across the organization from various functions
- You have experience working with large Aerospace organizations
- You have proven ability to develop long-term strategic relationships with senior company decision-makers
- You have demonstrated effectiveness in identifying opportunities and improving business processes
- You have demonstrated ability to define and operationalize new methods of doing and tracking business requirements
- You have excellent analytical, written, and verbal communication skill
- You have good organization skills, including but not limited to; prioritizing, scheduling, time management, and developing new business meeting deadlines
- You are detail oriented
- You are fluent in both English & French
Now that you can see yourself in this role, apply and join the Bombardier Team!Please note: You don't need all the skills, knowledge, and experience listed to apply for this position. We're not looking for the perfect candidate, we're looking for great talent and passionate individuals.
Job Director, Strategy & Business Development
Primary Location Completion Center
Organization Aerospace Canada
Shift Day job
Employee Status Regular
Requisition 13195 Director, Strategy & Business Development
