POSITION SUMMARY:

The Director Strategic Program Management will lead high-impact strategic initiatives across Originations, Servicing, Operations, Technology, Risk, Compliance, and Commercial functions. Working directly with executive leadership, the Director Strategic Program Management will drive transformation programs that improve customer experience, operational efficiency, revenue growth, and enterprise capabilities.

This role operates at the intersection of strategy and execution, partnering with business and technology leaders to define solutions, align stakeholders, and deliver measurable business outcomes.

DESCRIPTION:

Essential Functions, Duties, and Responsibilities

Enterprise Transformation

• Lead enterprise-wide strategic initiatives from concept through implementation.
• Partner with executives to identify growth opportunities, operational improvements, and competitive advantages.
• Develop business cases, roadmaps, and implementation strategies.

Product Launch & Go-To-Market Execution:

• Lead execution of new products, capabilities, and customer experiences.
• Coordinate launch readiness across Sales, Operations, Marketing, Risk, Compliance, Legal, and Technology.
• Drive adoption and business readiness activities.

Executive Advisory:

• Prepare executive-level presentations, recommendations, and decision materials.
• Facilitate executive governance forums and strategic decision-making.
• Present program status, risks, opportunities, and recommendations to senior leadership.

Cross-Functional Leadership:

• Own strategic programs from ideation through execution, ensuring business outcomes, organizational readiness, executive alignment, and measurable value realization.
• Build alignment among stakeholders with competing priorities.
• Resolve risks, dependencies, and organizational barriers.

Portfolio Leadership:

• Establish program governance, executive reporting, risk management, and decision frameworks.
• Partner with executive leadership to prioritize investments and strategic initiatives.
• Lead cross-functional teams without direct authority to achieve enterprise objectives.
• Drive organizational readiness, change management, and adoption strategies.

Qualifications and Education Requirements:

• Bachelor's degree in related field is preferred.
• 9+ years of mortgage banking experience.
• Deep understanding of mortgage origination, servicing, and mortgage operating models strongly preferred.
• Experience leading large-scale platform implementations, servicing conversions, or enterprise transformation programs preferred.
• Experience leading enterprise transformations, platform implementations, or strategic growth initiatives.
• Consulting, strategy, PMO transformation, or business transformation experience preferred.
• Experience supporting C-suite stakeholders.

Skills, Abilities, and Knowledge:

• Strong executive presence.
• Strong influencing and negotiation skills; consultative and collaborative work style; ability to influence senior leaders.
• Strong verbal communication skills; strong writing and composition abilities.
• Strong interpersonal skills with the ability to develop and maintain effective and professional relationships across the organization and with customers.
• High learning agility with the ability to learn and integrate business variables and learn new systems and platforms.
• Strong analytical skills & problem-solving abilities; solid decision-making abilities coupled with sound judgment.
• Effective at managing multiple priorities under tight deadlines in a fast-paced, dynamic environment.
• Strong project management and time management capability.
• Self-directed and comfortable working with ambiguity and uncertainty.
• Strong Microsoft Office skills

Work Environment and Physical Requirements:

• Working on-site at assigned office location.
• Regular and punctual attendance adhering to schedule established by leadership.
• Flexibility to work occasional adjusted work schedules, overtime, and evening and/or weekend hours to meet deadlines or as business needs demand.
• Working in a cubicle hub, maintaining focus on phone calls in a noisy environment within earshot of multiple other conversations.
• Sedentary work in a stationary position at a cubicle for prolonged periods of time.
• Constant repetitive motions required for operating a computer, such as typing and managing phone calls.
• Constantly communicating effectively verbally in English, including accurately exchanging information with others following identification of correct procedures.

Additional Information

While this description is intended to be an accurate reflection of the position's requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary.

All employees are required to have smart phones that meet Company security standards with the ability to install apps such as Okta Verify and Microsoft Authenticator. Employment will be contingent on this requirement.

Employees and applicants acknowledge that this is not a remote role. Individuals in this role are required to be on-site to complete essential job duties, absent extenuating circumstances.

Additional Information:

While this description is intended to be an accurate reflection of the position's requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary.

All employees are required to have smart phones that meet Company security standards with the ability to install apps such as Microsoft Authenticator. Employment will be contingent on this requirement.