Microsoft

Director, Strategic Accounts- Retail

Microsoft • $133K — $222K *
Charlotte, NC 28269In-Person
Retail & Consumer Goods
8 - 10 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's Degree AND 10+ years experience in industries like financial services, healthcare, or technology OR Master's Degree AND 9+ years experience OR 13+ years equivalent experience.
  • 6+ years experience making recommendations to mid-to-senior executives.
  • 8+ years experience closing large, complex deals.

Responsibilities

  • Develop and execute multi-year account strategies to grow revenue and create long-term value.
  • Engage with C-level executives by applying business acumen to understand their financial priorities and strategic objectives.
  • Build relationships with decision makers and coordinate internal teams to achieve account goals.
  • Deliver insights using knowledge of industry trends and Microsoft's portfolio to shape customer strategy.
  • Anticipate customer needs and market shifts to identify new opportunities and mitigate competitive threats.
  • Lead complex sales opportunities that deliver customer value and drive company transformation.
  • Build compelling business cases that align Microsoft solutions with customer financial goals.

Benefits

  • Health, dental, and vision insurance.
  • 401(k) and pension plans.
  • Parental leave and family care benefits.
  • Generous vacation policy and paid holidays.
Full Job Description
Responsibilities

Account Management
  • Develop and execute multi-year account strategies that grow revenue, expand Microsoft's footprint, and create long-term value for Microsoft, customers, and partners.
  • Apply business and financial acumen to understand the customer's business model, financial priorities, growth drivers, and strategic objectives, and engage credibly with C-level executives and corporate boards.
  • Build relationships with key decision makers and orchestrate internal teams, partners, and industry resources to execute account priorities and identify new opportunities.

Competitive & Industry Knowledge
  • Use knowledge of customer priorities, industry trends, competitors, and Microsoft's portfolio to deliver relevant insights, differentiate Microsoft, and shape customer strategy.
  • Anticipate market shifts and customer needs to identify opportunities, address competitive threats, and strengthen Microsoft's position.

Customer Engagement
  • Develop a comprehensive understanding of the customer's business, strategy, priorities, and industry to anticipate needs and bring forward new ideas and solutions.
  • Engage executives and stakeholders across the organization to build alignment, influence decisions, and connect Microsoft's capabilities to long-term business outcomes.

Sales Excellence
  • Lead complex, strategic opportunities that deliver measurable customer value, accelerate transformation, and grow revenue.
  • Build compelling business cases and value propositions that connect Microsoft solutions to customer financial goals, KPIs, investment priorities, and business outcomes.
  • Earn trusted-advisor relationships with C-level executives and corporate boards by bringing relevant industry perspectives, financial insight, and ideas that challenge and advance their thinking.
  • Identify and qualify large, long-term opportunities while mobilizing Microsoft teams and partners to deliver an integrated customer experience.

Strategic Thinking
  • Bring industry, business, and financial insights into executive-level conversations to help customers address complex challenges, evolve their business models, and create competitive advantage.
  • Influence strategic direction across multiple levels of the customer organization, navigating complex stakeholders and aligning Microsoft capabilities to the customer's long-term priorities.


Qualifications
Required/minimum qualifications
  • Bachelor's Degree AND 10+ years experience working in an industry (e.g., financial services, retail, manufacturing, healthcare, energy, government, education, technology) and/or driving digital transformation OR Master's Degree AND 9+ years experience working in an industry (e.g., financial services, retail, manufacturing, healthcare, energy, government, education, technology) and/or driving digital transformation OR 13+ years experience in working in an industry (e.g., financial services, retail, manufacturing, healthcare, energy, government, education, technology) and/or driving digital transformation OR equivalent experience.
  • 6+ years experience making recommendations to and/or collaborating with mid-to-senior level executives.
  • 8+ years experience closing large, complex agreements/deals.


Other Requirements

  • This position is not eligible for visa sponsorship. Candidates must have authorization to work in the United States that does not now or in the future require employer sponsorship.


Additional or preferred qualifications

  • Bachelor's Degree AND 13+ years experience working in an industry (e.g., financial services, retail, manufacturing, healthcare, energy, government, education, technology) and/or driving digital transformation OR Master's Degree AND 11+ years experience working in an industry (e.g., financial services, retail, manufacturing, healthcare, energy, government, education, technology) and/or driving digital transformation OR equivalent experience.
  • 10+ years of enterprise sales, strategic account management, or business development experience managing complex Fortune 500, Global 2000, or similarly scaled enterprise accounts.
  • Experience leading multi-million-dollar, multi-year technology agreements and driving revenue growth.
  • Experience selling cloud, AI, data, security, or digital transformation solutions.
  • Experience within retail, pharmacy, healthcare, consumer goods, or related industries.
  • Business and financial acumen to connect technology investments to customer priorities, KPIs, and measurable outcomes.
  • Experience developing multi-year account strategies and identifying growth opportunities across business units.
  • Experience engaging and influencing C-suite executives, corporate boards, and senior decision makers.
  • Understanding of customer business models, industry trends, financial drivers, and competitive dynamics.
  • Experience navigating matrixed organizations and leading cross-functional teams through complex sales opportunities.


Strategic Account Management IC5 - The typical base pay range for this role across the U.S. is USD $133,000 - $222,700 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $170,300 - $239,800 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
https://careers.microsoft.com/us/en/us-corporate-pay

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

About Microsoft

Microsoft is an American multinational corporation that develops, manufactures, licenses, supports, and sells a range of software products and services. Microsoft’s devices and consumer (D&C) licensing segment licenses the Windows operating system and related software, Microsoft Office for consumers, and the Windows Phone operating system. The company’s computing and gaming hardware segment provides Xbox gaming and entertainment consoles and accessories, second-party and third-party video games, and Xbox Live subscriptions; surface devices and accessories; and Microsoft PC accessories. Its phone hardware segment offers Lumia smartphones and other non-Lumia phones. Its D&C segment provides Windows Store, Xbox Live transactions, and Windows phone store; search advertising; display advertising; Office 365 Home and Office 365 Personal; first-party video games; and other consumer products and services as well as operating retail stores. Microsoft’s commercial licensing segments license server products, including Windows Server, Microsoft SQL Server, Visual Studio, System Center, and related Client Access Licenses (CALs); Windows Embedded; Windows operating system; Microsoft Office for business, including Office, Exchange, SharePoint, Lync, and related CALs; Microsoft Dynamics business solutions; and Skype. Its commercial segment offers enterprise services, including premier support services and Microsoft consulting services; commercial cloud comprising Office 365 Commercial, other Microsoft Office online offerings, Dynamics CRM Online, and Microsoft Azure; and other commercial products and online services. The company markets and distributes its products through original equipment manufacturers, distributors, and resellers, as well as online.

Microsoft Careers

Join Microsoft today and be part of a company that values innovation, leadership, and diversity in its workforce. As a global leader in technology and digital transformation, Microsoft offers unparalleled job opportunities that propel your career to new heights.

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Career growth at Microsoft is about more than climbing the corporate ladder; it's about continuous learning, expanding your skills, and improving your capabilities. With access to various leadership and training programs, you can evolve as a professional and make a significant impact within the company and on the global stage.

Hiring Process

Our hiring process is designed to identify true potential. Starting with a review of your resume, followed by interviews that assess your problem-solving abilities and cultural fit, we ensure that all candidates have a fair chance to demonstrate their strengths and potential to contribute to our team.

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If you're ready to take on exciting challenges and make a difference in the world of technology, explore the job opportunities at Microsoft. Search for open positions that match your skills and interests, and prepare to embark on a rewarding career path filled with innovation and opportunities for personal and professional growth.

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At Microsoft, your future is limitless. Join us in our mission to empower every person and every organization on the planet to achieve more. Your journey with Microsoft starts here.
Learn more about Microsoft
Size
181,000 employees
Market Cap
$1,762.4 billion
Industry
Enterprise Technology
Net Income
$51.3 billion
Founded
1975
5 Year Trend
+15.5%
Revenue
$153.2 billion
NASDAQ
MSFT
* Ladders Estimates

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