Dollar General Corporation

Director, Store Operations (Workforce Management)

Dollar General Corporation • $90K — $120K *
Goodlettsville, TN 37072In-Person
Retail & Consumer Goods
5 - 7 years of experience
Reposted 4 weeks ago
Job Overview by Ladders

Qualifications

  • Bachelor's degree in a related field required; MBA preferred.
  • Minimum 5 years of leadership experience in retail or workforce management.
  • Strong understanding of engineered labor standards and labor laws.
  • Expertise in workforce management software (Legion, Kronos/UKG, Reflexis).
  • Experience with AI tools for productivity improvement.
  • Proficient in MS Office Suite; Access database experience preferred.
  • Skilled in business intelligence tools like PowerBI and Tableau.

Responsibilities

  • Lead workforce management software implementation and strategy.
  • Manage retail labor expense budgeting and forecasting, ensuring accuracy.
  • Develop and implement labor productivity initiatives for cost and revenue improvement.
  • Create training programs to increase system adoption across field operations.
  • Oversight of store-level P&L production and sales planning processes.
  • Collaborate cross-functionally on enterprise initiatives and projects.

Benefits

  • In-office work environment at SSC.
  • Opportunities for leadership development and team building.
  • Engagement with innovative workforce management technologies.
  • Hands-on role influencing store performance and operations.
Full Job Description
General Summary:

Provide leadership and oversight to the store operations workforce management team and ensure the successful administration of workforce management software. Direct the labor planning function to ensure store labor expense tracks to the financial plan and is optimized to drive store performance. Provide strategic leadership in developing optimizations for both the WFM team's way of work and field labor operations.

*Location: SSC (In office)

Duties & Responsibilities:
  • Leadership and optimization of the workforce management software solution and labor models including management of system driver data, store scheduling models, and store staffing models. Ensures 100% accuracy in issued labor budgets.
  • Leadership of Retail labor expense management which includes budgeting, forecasting, ad hoc analytics, and reporting on all labor expense accounts totaling greater than $4 Billion annually. Reconciliation of variances to LY, budget, and forecast (minimal variance to forecast is the expectation).
  • Create and implement labor productivity and effectiveness initiatives that demonstrate improved expense management or revenue. Ability to lead changes inclusive of gathering organizational buy-in and effectively cascading through field operations.
  • Create and lead training initiatives to ensure proper education of field users and increase system adoption. Regularly interact with field leaders to gather perspectives and opportunities then action on the feedback.
  • Provide oversight and recommend enhancements to the Store Operations sales planning & exceptions processes and production of Operating Statements (store-level P&Ls).
  • Work cross functionally representing Store Operations on enterprise wide initiatives and projects.

Qualifications

Knowledge, Skills and Abilities:
  • Lead strategic and analytical store operating model work through teams composed of direct reports, cross functional representatives and field partners. Strong project management and time management skills required. Ability to manage competing priorities.
  • Strong understanding of engineered labor standards, workforce management concepts and applications, operational models, process improvement techniques, and labor laws such as Fair Workweek.
  • Strong understanding of engineered labor standards, workforce management concepts and applications, operational models, process improvement techniques, and labor laws such as Fair Workweek.
  • Expertise in WFM software such as Legion, Kronos/UKG, or Reflexis. Strong understanding of WFM software offerings such as pay rules, time & attendance, scheduling rules and engines, demand forecasting, earned wage access programs, and employee engagement. Strong understanding of SaaS development cycles, UAT, troubleshooting, and end user support.
  • Experience using AI tools to increase productivity and operational results.
  • Strong knowledge and comfortability with MS Office (Word, Excel, and PowerPoint). Experience with Access database is preferred.
  • Expertise in business intelligence tools and techniques such as 1010data, Microsoft PowerBI, PowerQuery, Tableau, Qlik Sense, APT, etc.
  • Experience with enterprise financial and HCM systems such as Oracle, Anaplan, SAP, Workday, etc.

Work Experience and/or Education:
  • Bachelor's degree in a related field (Business Administration, Finance, Engineering, Analytics, etc.) required, MBA preferred.
  • At least 5 years of leadership experience in retail, convenience, or QSR workforce management.
  • Experience in leadership and development of teams.

About Dollar General Corporation

Dollar General is a small-box discount retailer that makes shopping for everyday needs simpler and hassle-free. They make shopping for everyday needs simpler and hassle-free by offering a carefully edited assortment of the most popular brands at low everyday prices in small, convenient locations. Dollar General ranks among the largest retailers of top-quality brands made by America's most-trusted manufacturers, such as Procter & Gamble, Kimberly Clark, Unilever, Kellogg's, General Mills and Nabisco.

Dollar General Corporation Careers

Join the vibrant team at Dollar General Corporation, a leader in cost-effective retailing, and propel your career forward in an environment ripe with opportunities for growth and innovation. As one of the largest discount retailers in the United States, we offer a range of job opportunities designed to help you harness your potential and cultivate your professional skills.

Work You’ll Do

At Dollar General Corporation, we are committed to enhancing our team's capabilities through continuous leadership development, diversity training, and ample growth opportunities. Whether you're seeking a position in management, sales, logistics, or corporate support, our expansive network ensures a fit for your skills and ambitions.

Innovate and Lead

Embrace the chance to work on industry-leading projects that redefine retail standards. Our culture thrives on innovation and leadership, encouraging each team member to contribute unique ideas that drive company success. Dollar General is where your initiative and creativity can pave the way for significant advancements in both your career and our company’s footprint.

Join Our Inclusive Team

Diversity and inclusion are at the core of our employment philosophy. At Dollar General Corporation, we believe in giving everyone a voice and fostering an inclusive culture where you can thrive. Our team is a mosaic of diverse backgrounds and perspectives, making us stronger and more innovative.

Professional Growth and Development

Advance your career with Dollar General’s commitment to professional development. We offer a variety of training programs and leadership workshops to help you hone your skills and prepare for future challenges. From internships for emerging talents to leadership roles for seasoned professionals, Dollar General nurtures your career at every level.

Benefits and Perks

Choosing a career at Dollar General Corporation means more than just a job. We provide competitive benefits to support both your professional and personal life, including health insurance, retirement plans, and employee discounts. Moreover, our commitment to work-life balance is designed to ensure you succeed without sacrificing your well-being.

Explore Job Opportunities

Ready to take the next step in your career? Explore the wide range of positions available at Dollar General Corporation. From in-store hiring to corporate positions, each role offers a chance to be part of a team committed to reshaping the retail landscape.

How to Apply

Start by visiting our Careers page to browse the current openings. Tailor your resume to highlight relevant experience and skills that align with the job description. Prepare for your interview with insights into Dollar General’s culture and values, and stand out as a knowledgeable and motivated candidate.

Stay Connected

Don’t miss out on future job alerts, company news, and professional tips that can aid your career journey. Join our network, engage with us through our careers blog, and connect with Dollar General on various networking platforms to stay informed and ahead in your career.

Join Dollar General Corporation Today

Embark on a rewarding career path at Dollar General Corporation where your growth is our priority. Be part of a company that values innovation, leadership, and a diverse workforce. Your future awaits at Dollar General, where we’re not just building stores, we’re building careers.

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Learn more about Dollar General Corporation
Size
163,000 employees
Market Cap
$54.8 billion
Industry
Retail & Consumer Goods
Net Income
$2.5 billion
Founded
1939
5 Year Trend
+9.3%
Revenue
$32.4 billion
NASDAQ
DG
* Ladders Estimates

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