Royal Bank of Canada

Director, SRE and AI Ops, GFT

Royal Bank of Canada • $130K — $180K *
Toronto, ON M3C 0E3In-Person
Information Technology
8 - 10 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 10+ years in IT leadership roles managing global teams and complex application portfolios.
  • Expertise in both legacy and modern infrastructure including Linux, Windows, and various cloud platforms.
  • Strong understanding of RBC's IT risk frameworks and compliance requirements.
  • Proven ability to drive tech modernization including large-scale migrations.
  • Exceptional communication, problem-solving, and strategic thinking skills.

Responsibilities

  • Lead a global team of Systems Engineers, SREs, and DevOps engineers for seamless IT support.
  • Oversee performance management and talent development of a distributed team of 20+ IT professionals.
  • Foster collaboration and continuous improvement across cross-functional partnerships.
  • Report IT performance and risks directly to senior leadership teams.
  • Manage support for 15+ production applications, focusing on high availability and performance.
  • Implement proactive monitoring and incident resolution to minimize downtime.
  • Develop IT roadmaps that balance operational stability with technological innovation.

Benefits

  • Comprehensive Total Rewards Program including bonuses and flexible benefits
  • Opportunities for professional development through coaching and management support
  • Ability to make a meaningful impact in the organization and the community
  • Dynamic, high-performing team environment promoting collaboration
  • World-class training programs in financial services
  • Flexibility in work/life balance options
Full Job Description
Job Description

What will you do?
  • Lead a global team of Systems Engineers, SREs and DevOps engineers to ensure seamless IT support for critical applications, drive tech currency migrations, and manage IT risk while fostering innovation and operational excellence.
  • Oversee a globally distributed team of 20+ IT professionals, ensuring alignment with organizational goals, performance management, and talent development.
  • Foster a collaborative, inclusive culture with a focus on continuous improvement and cross-functional partnerships.
  • Directly report to SLT, providing transparent updates on IT performance, risks, and strategic initiatives.
  • Align IT priorities with SLT objectives, ensuring technology enables business growth and resilience.
  • Manage end-to-end support for 15+ production applications, including AI/ML systems, ensuring high availability, performance, and scalability.
  • Implement proactive monitoring, incident resolution, and root-cause analysis to minimize downtime.
  • Lead technology currency migrations (e.g., cloud adoption, platform upgrades) to align with business needs and industry trends.
  • Partner with stakeholders to assess legacy systems, prioritize modernization efforts, and execute seamless transitions.
  • Oversee IT risk management, including threat mitigation, vulnerability assessments, and adherence to regulatory standards
  • Collaborate with GFT IT Risk Teams, cybersecurity and audit teams to ensure robust controls.
  • Ensure reliable support for AI applications, including data pipeline management, embeddings deployment, and performance tuning.
  • Work with dev teams to align IT infrastructure with AI/ML workloads, see through production deployments of new AI solutions.
  • Develop and execute IT roadmaps, balancing operational stability with innovation.
  • Manage budgets, vendor relationships, and cost optimization initiatives.
  • Build strong relationships with business units, vendors, and senior leadership to align IT priorities with organizational objectives.
  • Communicate technical strategies and outcomes in a business-centric manner.


What you need to succeed? Must Have's
  • Application uptime and performance.
  • Progress on tech currency initiatives and risk mitigation milestones.
  • Team engagement, retention, and skill development - AI skills, developer productivity etc.
  • 10+ years in IT leadership roles, with experience managing global teams and complex application portfolios.
  • Expertise in legacy and modern infrastructure, Linux, Window, cloud platforms (OpenShift, Azure), DevOps tools in RBC and IT service management (ITIL).
  • Strong understanding of RBC's IT risk frameworks and compliance requirements.
  • Proven ability to drive tech modernization and manage large-scale migrations.
  • Exceptional communication, problem-solving, and strategic thinking skills.


Nice to Have's:
  • Experience in delivering AI and ML Ops solutions
  • Experience with vendor licensing, support-contract evaluations, commercial -risk analysis, or enterprise procurement.


What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
  • A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
  • Leaders who support your development through coaching and managing opportunities
  • Ability to make a difference and lasting impact
  • Work in a dynamic, collaborative, progressive, and high-performing team
  • A world-class training program in financial services
  • Flexible work/life balance options
  • Opportunities to do challenging work


#LI-POST

Job Skills
Customer Service, Decision Making, Enterprise Application Delivery, Information Technology (IT) Infrastructure, Interpersonal Relationships, IT Systems Integration, System and Console Operations, System Applications, Systems Software

Additional Job Details

Address:

RBC CENTRE, 155 WELLINGTON ST W:TORONTO

City:

Toronto

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

TECHNOLOGY AND OPERATIONS

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-07-02

Application Deadline:

2026-07-17
Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

About Royal Bank of Canada

Royal Bank of Canada Careers

Join the dynamic team at Royal Bank of Canada (RBC), a global leader in financial services and a company committed to excellence and innovation. At RBC, we offer a wide range of job opportunities that empower professionals to shape their career paths with leadership, diversity training, and continuous growth.

Work You’ll Do

At Royal Bank of Canada, we are not just hiring; we are building a culture of innovation and leadership. Our team members are at the forefront of the financial industry, driving transformation and delivering targeted solutions that meet the evolving needs of our clients and communities.

Explore Job Opportunities and Employment at RBC

Whether you are starting your career or looking to take it to the next level, RBC offers positions that challenge your skills and fuel your ambition. From entry-level positions to leadership roles, our job opportunities span across various functions and regions. Join us and be part of a team that values professional growth and diversity.

Internship and Professional Development

Kickstart your career with an internship at Royal Bank of Canada. Our internships provide invaluable hands-on experience, networking opportunities, and insights into the financial services industry. Interns at RBC gain the skills necessary to excel and are often considered for full-time positions within the company.

Benefits and Culture

At RBC, we prioritize the well-being and satisfaction of our employees. Our benefits package is designed to support our team members at every stage of their life and career. RBC’s culture is built on a foundation of respect, integrity, and responsibility, fostering an environment where everyone can thrive.

Career Growth and Innovation

We believe in nurturing the potential of our employees through continuous learning and career development programs. At RBC, you will find endless opportunities to grow professionally through on-the-job experiences, formal training programs, and leadership development initiatives. Our commitment to innovation means we are constantly seeking out new ideas and perspectives, making RBC a perfect place for those who aim to lead and innovate.

Diversity and Inclusion

Diversity is our strength. At Royal Bank of Canada, we are committed to building an inclusive workplace where every employee feels valued and respected. Our diversity training programs are designed to educate and inspire, creating a more inclusive and equitable workplace.

Join Our Team

Search open positions that match your skills and interests. We look for passionate, curious, creative, and solution-driven team players. Start your journey with RBC today and be part of a world-class team known for its commitment to client service, community involvement, and innovation.

Stay Connected

Keep up to date with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here at Royal Bank of Canada.

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Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities awaiting you at RBC. Explore the possibilities with Royal Bank of Canada, where your future is filled with potential and the path to success is paved with countless opportunities for professional and personal growth. Join us and shape not just your career but the future of the financial industry.
Learn more about Royal Bank of Canada
Size
86,007 employees
Market Cap
$130.3 billion
Industry
Finance & Insurance
5 Year Trend
+8.7%
NASDAQ
RY
* Ladders Estimates

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