Job DescriptionWhat is The Opportunity?
As a Level 2 Application Support Engineer, you'll take ownership of the reliability and performance of mission-critical trading platforms. This is more than a support role-you'll drive operational excellence, influence system design, mentor team members, and grow your expertise in SRE practices and modern infrastructure. If you're ready to make a strategic impact in a collaborative, growth-focused environment, we'd love to meet you.
What Will You Do?- Own the reliability of critical production systems, proactively monitoring and resolving issues across web servers, application servers, middleware, and trading platform infrastructure
- Lead incident response and change management, coordinating cross-functional teams, conducting thorough root cause analysis, and implementing preventative measures that reduce future incidents
- Drive operational excellence by championing SRE practices, automating repetitive workflows, and aligning technical initiatives with business priorities to improve system resilience
- Provide technical leadership by collaborating with development, infrastructure, and L3 support teams to solve complex challenges, and mentoring junior engineers as the team grows
- Manage and optimize application job scheduling, ensuring seamless execution of critical processes and supporting smooth deployments during project implementations
- Influence system architecture by bringing frontline insights to design discussions, helping shape decisions around scalability, reliability, and user experience
What Do You Need to Succeed?Must Have- 5-10 years of production support experience, ideally in financial services, trading, or other high-availability environments
- Strong SQL skills for querying, analyzing data, and troubleshooting application issues
- Hands-on experience supporting .NET and Java applications in both traditional and modern containerized environments (Kubernetes)
- Solid understanding of VMs, cloud platforms, and infrastructure fundamentals
- Working knowledge of microservices architectures and RESTful APIs
- Experience with enterprise monitoring and observability tools: Dynatrace Managed, Catchpoint, Kibana, Splunk
- Deep familiarity with incident and change management frameworks (ITIL or similar)
- Comfortable participating in rotating 724 on-call support (with fair scheduling and team backup)
Nice-to-Have:- Hands-on experience applying SRE principles (SLOs, error budgets, blameless postmortems)
- Background in asset management or CMDB processes
What's in it for you?We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- A comprehensive Total Rewards Program including bonuses and flexible benefits
- Leaders who support your development through coaching and managing opportunities
- Ability to make a difference and lasting impact
- Work in a dynamic, collaborative, progressive, and high-performing team
- Access to a variety of job opportunities across business and geographies
Job SkillsComputer Operations, Customer Service, Enterprise Application Delivery, Group Problem Solving, Information Technology (IT) Infrastructure, Interpersonal Relationships, Standard Operating Procedure (SOP), System and Console Operations, System Applications, Systems Software
Additional Job DetailsAddress:RBC CENTRE, 155 WELLINGTON ST W:TORONTO
City:Toronto
Country:Canada
Work hours/week:37.5
Employment Type:Full time
Platform:WEALTH MANAGEMENT
Job Type:Regular
Pay Type:Salaried
Posted Date:2026-07-13
Application Deadline:2026-08-31
Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
Compensation for this position (including salary and discretionary/variable payments) will be determined by factors, including but not limited to candidate's experience, skills, registration status, performance, individual goals, market conditions, and business needs.
Pay RangeThe expected pay range for this position is:
$67,000.00 - $110,000.00
The pay range provided is for the primary work location referenced in the Additional Job Details section of this job posting. Pay ranges may differ based on location. If the posting lists multiple job locations, a recruiter can confirm availability of the role and the relevant pay rage for the additional locations listed. RBC supports pay transparency and we strive to ensure all pay ranges are competitive, fair, and equitable.
You have the potential to earn RBC's discretionary variable compensation program which gives you an opportunity to increase your total compensation, provided that business meets its performance targets and you meet your individual goals.
