About the roleAt WRITER, we're not just building the future of enterprise AI; we're actively orchestrating it. The director, solutions architecture plays a pivotal role in this journey, leading a team of exceptional solutions architects who empower our enterprise customers to unlock the full potential of our cutting-edge generative AI platform. You'll be at the forefront of driving AI transformation, moving beyond theoretical discussions to hands-on deployment and measurable impact. This is your chance to lead, mentor, and inspire a team dedicated to solving complex business challenges with innovative AI solutions, directly influencing customer success and WRITER's rapid growth.
This is a full-time, hybrid role based out of our San Francisco hub. You will report directly to the VP of solutions architecture.
What you'll do- Lead and empower a team of highly skilled solutions architects, fostering their technical growth and career development across complex enterprise AI engagements
- Drive the successful adoption and deployment of WRITER's generative AI platform by overseeing key pre-sales technical engagements, including use case discovery, proof-of-concept execution, and value realization for strategic customers
- Partner closely with sales leadership and go-to-market teams to develop strategic account plans, define compelling technical value propositions, and accelerate pipeline growth for WRITER's solutions
- Act as an executive technical sponsor for WRITER's most strategic accounts, building strong relationships with C-level stakeholders and becoming their trusted advisor in AI strategy and implementation
- Influence WRITER's product roadmap by gathering critical market insights and customer feedback, ensuring our platform continuously addresses evolving enterprise AI needs
- Architect robust, scalable, and secure AI solutions for diverse enterprise environments, integrating WRITER's platform with complex customer data ecosystems and existing technical stacks
- Transform how we facilitate customer evaluations and proofs of concept, implementing best practices and scalable processes that demonstrate clear ROI and accelerate time-to-value for our clients
☆ What you need- A minimum of 8 years of experience in a customer-facing technical role, with at least 4 years in a management capacity leading a pre-sales or solutions architecture team focused on enterprise software, cloud, or AI solutions
- Proven expertise in leading and scaling a solutions architecture or sales engineering organization within a high-growth, fast-paced technology company, ideally blending startup agility with enterprise best practices
- Deep technical proficiency in generative AI, large language models (LLMs), machine learning, and cloud-native architectures (AWS, Azure, GCP), coupled with hands-on experience in Python or similar scripting languages
- Demonstrated ability to manage complex implementations of AI/ML solutions, understanding data pipelines, model deployment, security, and compliance in diverse, large-scale enterprise environments
- Exceptional communication, presentation, and interpersonal skills, capable of translating intricate technical concepts into clear business value for executive and technical audiences, while also mentoring your team to do the same
- A strategic mindset, constantly looking for opportunities to innovate, optimize processes, and drive measurable impact across customer engagements and internal team operations
- A passionate commitment to our values at WRITER: Connect, by building strong relationships with customers and colleagues; Challenge, by pushing boundaries and fostering continuous improvement; and Own, by taking responsibility for results and driving them to completion
Benefits & perks (US Full-time employees)- Generous PTO, plus company holidays
- Medical, dental, and vision coverage for you and your family
- Paid parental leave for all parents (16 weeks)
- Fertility and family planning support
- Early-detection cancer testing through Galleri
- Flexible spending account and dependent FSA options
- Health savings account for eligible plans with company contribution
- Annual work-life stipends for:
- Wellness stipend for gym, massage/chiropractor, personal training, etc.
- Learning and development stipend
- Company-wide off-sites and team off-sites
- Competitive compensation, company stock options and 401k
