Crate & Barrel

Director, Software Engineering - Order Management

Crate & Barrel • $150K — $180K *
US-AnywhereRemote in Illinois, US
Enterprise Technology
11 - 15 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 12+ years of progressive experience in software engineering with 5+ years in senior leadership roles
  • Deep domain expertise in Omni-Channel fulfillment workflows (BOPIS, SFS, curbside pickup)
  • Strong technical comprehension of real-time inventory segmentation and event-driven architectures
  • Demonstrated experience in managing budgets, resource planning, and vendor relationships
  • Expertise in driving innovation and managing complex technical projects in an agile environment
  • Bachelor's or Master's degree in Computer Science or related field; MBA preferred

Responsibilities

  • Drive modernization of the Enterprise Order Management platform to ensure high availability and sub-second latency
  • Oversee engineering of Distributed Order Management capabilities, enhancing fulfillment logic and optimizing shipments
  • Provide strategic leadership and direction for a large software engineering department
  • Develop and execute long-term technical vision and roadmap aligned with company strategy
  • Champion engineering excellence and foster agile practices across the department
  • Lead and mentor a team of engineering managers and senior technical leaders
  • Collaborate with executive leadership to define product strategy and support business goals
  • Manage resource allocation and ensure fiscal responsibility within the organization
  • Establish high standards for software quality, system reliability, and security

Benefits

  • Fully remote position
  • Opportunity to lead a large engineering organization
  • A chance to work with cutting-edge technologies
  • Collaboration with executive leadership and cross-functional teams
  • Focus on innovation and driving engineering excellence
Full Job Description
We are looking for a visionary and results-oriented Director, Software Engineering, with 12-15+ years of extensive experience, including senior leadership roles. This individual will lead the Order Management engineering organization, setting the technical and operational strategy for multiple product lines or a large department. You will be responsible for driving innovation, building high-performing teams, and ensuring the delivery of world-class software solutions that meet critical business objectives and market demands.

  • This position is fully remote
  • This role is an People Leader position

A day in the life as a Director, Software Engineering...
  • Drive the modernization of the Enterprise Order Management platform in partnership with the architecture leadership, ensuring high availability, sub-second latency for inventory calls, and fault-tolerant order routing during peak peak-retail traffic (e.g., Black Friday/Cyber Monday)
  • Oversee the end-to-end engineering of Distributed Order Management (DOM) capabilities, including complex fulfillment logic, split-shipment optimization, and pre-sourcing strategies
  • Provide strategic leadership and direction for a large software engineering department, encompassing multiple teams and managers
  • Develop and execute the long-term technical vision, strategy, and roadmap for your areas of responsibility in alignment with overall company strategy, leveraging your comprehensive understanding of systems, tools, and applications in your area.
  • Drive engineering excellence, innovation, and operational efficiency across the department as well as champion agile practices
  • Lead, mentor, and grow a team of engineering managers and senior technical leaders, fostering a culture of accountability and continuous improvement
  • Oversee the end-to-end delivery of major software programs and product initiatives, ensuring quality, scalability, and timeliness
  • Collaborate closely with executive leadership, product management, and business partners (Digital/eComm, Retail Stores, and Supply Chain Logistics) to define product strategy and ensure engineering efforts support business goals
  • Manage resource allocation and long-range capacity planning and ensure fiscal responsibility within your organization
  • Champion the adoption of cutting-edge technologies, modern architectural patterns, and agile best practices
  • Establish and maintain high standards for software quality, system reliability, and security
  • Manage and optimize strategic relationships with core enterprise software vendors (Blue Yonder) and system integrators


What you'll bring to the table...
  • Deep domain expertise in Omni-Channel fulfillment workflows, including Buy Online Pick Up In Store (BOPIS), Ship from Store (SFS), curbside pickup, and reverse logistics/returns processing.
  • Strong technical comprehension of real-time inventory segmentation, ATP (Available-to-Promise) logic, and event-driven architectures utilizing message brokers (e.g., Kafka, RabbitMQ)
  • Proven ability to lead and scale large, distributed engineering organizations
  • Deep understanding of modern software development methodologies, cloud-native architectures, and emerging technologies
  • Excellent communication, negotiation, and influencing skills, with the ability to engage effectively at all levels, including executive leadership
  • Demonstrated experience in managing budgets, resource planning, and vendor relationships
  • Expertise in driving innovation and managing complex technical projects from conception to delivery in an agile environment
  • Strong analytical and problem-solving skills, with a data-driven approach to decision-making
  • Experience in talent management, including recruiting, developing, and retaining senior engineering leaders
  • Strong understanding of financial implications in decision-making, ensuring responsible use of company resources


We'd love to hear from you if you have...
  • 12+ years of progressive experience in software engineering, with at least 5+ years in senior leadership roles (e.g., Senior Manager, Director) managing large teams and complex projects
  • Extensive experience working with, implementing, or modernizing enterprise-grade Order Management Systems (OMS) such as IBM Sterling OMS, Blue Yonder (BY) Order Management, Manhattan Active Omni, or Salesforce Order Management
  • Bachelor's or Master's degree in Computer Science, Software Engineering, or a related field (MBA or advanced technical degree is a plus)
  • Demonstrable experience in setting and executing technical strategy for a significant engineering function
  • Extensive experience with agile/lean development practices and scaling them across multiple teams

About Crate & Barrel

Crate & Barrel is a chain of retail stores that sells home furnishings, housewares, and furniture. The company was founded in 1962 by Gordon and Carole Segal. Crate & Barrel's products are designed in-house and sold directly to customers through its retail stores, catalogs, and website. The company is headquartered in Naperville, Illinois, and operates stores throughout the United States and Canada. In addition to its Crate & Barrel stores, the company also operates CB2, a home furnishings retailer, and The Land of Nod, a children's furniture and bedding retailer.
Learn more about Crate & Barrel
Size
7,000 employees
Industry
Retail & Consumer Goods
Founded
1962
* Ladders Estimates

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