The Home Depot

Director, Services Licensing

The Home Depot • $125K — $150K *
Atlanta, GA 30349In-Person
Real Estate & Construction
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 8+ years in licensing, compliance, operations, or regulatory affairs
  • 5+ years leading managers and large teams
  • Experience interpreting regulatory requirements across jurisdictions
  • Preferred knowledge in trade compliance or home improvement services
  • Strong background in process improvement and compliance governance

Responsibilities

  • Own licensing and certification programs across Home Services
  • Lead audit programs and implement corrective actions for compliance deficiencies
  • Oversee service provider licensing validation and ongoing monitoring
  • Develop and execute the enterprise compliance strategy
  • Lead managers and associates in licensing operations and compliance activities

Benefits

  • Significant leadership opportunities and capacity to influence
  • Exposure to cross-functional collaboration with senior executives
  • Facilitates growth within a large and diverse organization
  • Ability to implement process improvements and innovations
  • Opportunity for ongoing talent development and career advancement
Full Job Description
Position Purpose:

The Director, Services Licensing is responsible for leading the enterprise-wide licensing, permitting, regulatory compliance, and field licensing strategy for Home Services. This role establishes the vision, operating model, and governance framework that ensures compliance with all applicable federal, state, and local licensing requirements while enabling operational growth, service provider performance, and exceptional customer experiences.

The Director develops and executes long-term licensing and compliance strategies, oversees licensing operations, manages regulatory risk, drives process improvements, and leads teams responsible for licensing administration, permit compliance, field licensing support, audits, and regulatory readiness. This position serves as the primary liaison with regulatory agencies, internal business partners, and service providers to ensure Home Depot maintains all required licenses, certifications, and compliance standards.

Key Responsibilities:
  • 25% Licensing & Regulatory Compliance - Own all licensing and certification programs supporting Home Services operations. Ensure compliance with federal, state, municipal, and trade-specific regulations. Maintain corporate trade licenses and qualifying agent requirements where applicable. Direct jurisdictional research and market-entry evaluations for new programs, service offerings, and geographic expansion opportunities. Serve as executive escalation point for complex licensing issues involving regulators, service providers, and field leadership,
  • 20% Operational Excellence & Risk Management - Lead audit programs, risk assessments, quality reviews, and compliance scorecard initiatives. Monitor compliance performance and implement corrective action plans when regulatory deficiencies are identified. Develop enterprise reporting processes that provide leadership visibility into maintenance, audit performance, and compliance trends. Ensure consistent execution of compliance standards across field teams, service providers, and centralized operations. Drive root-cause analysis and sustainable resolution of compliance issues.
  • 15% Service Provider Compliance & Field Support - Oversee service provider licensing validation, qualification processes, and ongoing compliance monitoring. Direct field compliance programs including inspections, audits, provider reviews, and regulatory assessments. Partner with field leadership to support regulatory readiness and improve overall compliance performance. Resolve escalated customer, provider, and regulatory compliance concerns.
  • 25% Strategic Leadership - Develop and execute the enterprise licensing and regulatory compliance strategy. Establish operating models, governance structures, and performance metrics that support business growth and regulatory adherence. Identify emerging regulatory risks, industry trends, and legislative changes that may impact licensing requirements. Partner with Services Operations, Legal, Government Relations, Merchandising, Field Leadership, and Service Provider Management teams to create scalable compliance solutions. Drive continuous improvement initiatives through process redesign, automation, data analytics, and AI-enabled solutions.
  • 15% Team Leadership & Talent Development - Lead managers and associates responsible for licensing operations, compliance administration, audits, and field compliance activities. Establish goals, performance expectations, and development plans aligned with business objectives. Create succession plans and talent development strategies to build organizational capability. Foster a culture of accountability, collaboration, innovation, and continuous learning.


Direct Manager/Direct Reports:
  • Reports to: Senior Director, Service Provider Management & Compliance (or Vice President, Services Operations)
  • Leads multiple managers, licensing professionals, compliance specialists, and field compliance teams.
  • Responsible for organizational design, staffing, budget management, and talent planning within the licensing function.


Travel Requirements:
  • Typically requires overnight travel more than 50% of the time.


Physical Requirements:
  • Must continuously stand or walk or regularly requires lifting/handling/carrying material or equipment of moderate weight (8-20 pounds).


Working Conditions:
  • Typically, in a comfortable environment but with regular exposure to factors such as temperature extremes, moving machinery, loud noise, and fumes that cause noticeable discomfort or a moderate risk of accident or illness.


Minimum Qualifications:
  • 8+ years of progressive leadership experience in licensing, compliance, operations, regulatory affairs, risk management, or related functions.
  • 5+ years leading managers and large-scale operational teams.
  • Experience interpreting and applying regulatory requirements across multiple jurisdictions.


Preferred Qualifications:
  • Experience with licensing, permitting, code compliance, contractor qualification, or service provider compliance programs.
  • Knowledge of home improvement, construction, trade licensing, retail services, or regulated operational environments.
  • Strong background in process improvement, automation, analytics, and compliance governance.
  • Demonstrated experience influencing senior executives and leading enterprise-wide initiatives.
  • Bachelor's degree in Business, Operations, Finance, Compliance, Legal Studies, or related field.
  • Significant leadership experience in compliance, risk management, field operations, or regulatory affairs
  • Knowledge of multi-state regulatory requirements
  • Experience leading teams and influencing cross-functional stakeholders


Minimum Education:
  • The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.


Preferred Education:
  • The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.


Minimum Years of Work Experience:
  • 5


Preferred Years of Work Experience:
  • 8


Minimum Leadership Experience:
  • 5+ years of previous leadership experience


Preferred Leadership Experience:
  • 8+ years of previous leadership experience


Certifications:
  • None


Competencies:
  • Strategic Mindset
  • Business Insight
  • Decision Quality
  • Organizational Agility
  • Drives Results
  • Develops Talent
  • Change Leadership
  • Risk Management
  • Process Improvement
  • Data & Analytics Orientation
  • Executive Communication
  • Customer Focus
  • Cross-Functional Collaboration


Success Measures:
  • Licensing compliance rate
  • Audit and inspection performance
  • Regulatory risk reduction
  • Service provider compliance scores
  • Permit and license cycle-time efficiency
  • Customer and field partner satisfaction
  • Cost savings through automation and process improvement
  • Talent development and organizational health metrics

About The Home Depot

The Home Depot is a home improvement retailing company that combines its physical stores with an online presence to provide customers with innovative products at great value. The company specializes in the fields of retail, home improvement, and customer service. The Home Depot was founded in 1978 and is headquartered in Atlanta, Georgia.

The Home Depot Careers

Join the vibrant team at The Home Depot, the largest home improvement retailer in the U.S., where your career can flourish in an environment ripe with opportunities for growth and innovation. As a market leader, The Home Depot offers a variety of job opportunities that allow professionals to thrive in a culture that values leadership, diversity, and professional development. Work You’ll Do At The Home Depot, you’ll be part of a team that’s committed to helping homeowners, builders, and do-it-yourselfers bring their visions to life. Our extensive range of job opportunities spans from store operations to supply chain management, from IT to marketing. No matter where you start, you’ll be doing work that matters, impacting our customers' lives and experiences. Transform Your Career Step into a role within The Home Depot and join a network of over 400,000 associates who are as passionate about building their careers as they are about helping our customers. Leadership at The Home Depot means continuous improvement, embracing diversity, and fostering a culture of inclusion and respect that makes us stronger. Innovate with Us Innovation isn’t just a buzzword at The Home Depot; it’s the backbone of how we do business. We are constantly seeking out new technologies and tools to improve every aspect of our operations, from logistics to customer service. Join us, and bring your unique perspective and skills to a team that’s setting the standard for excellence in the retail industry. Grow and Develop The Home Depot is committed to the growth and development of its associates through robust training programs, leadership workshops, and opportunities for advancement. Whether you’re looking for a part-time position or a full-time career, The Home Depot nurtures your professional growth every step of the way. Internship Programs Dive into the professional world through The Home Depot’s internship programs, which offer a dynamic environment to gain hands-on experience and develop critical skills in various business areas. Our internships provide a platform to connect with leaders and peers, enhancing your resume and preparing you for future employment. Benefits and Culture Choosing to start your career at The Home Depot means more than just securing a job. It means you gain access to unparalleled benefits that support your life and well-being, from health insurance to educational assistance. Our commitment to employees is reflected in our open, supportive culture where everyone’s voice is heard, and every team member’s contribution is valued. Join Our Team Ready to take the next step in your career? Explore the wide range of positions available at The Home Depot, where we’re hiring passionate, curious, and innovative team players. Search open positions that match your skills and interests on our Jobs page. Stay Connected Keep up to date with the latest career tips, company news, and industry insights—all from the people who work here. Subscribe to our Careers Blog and personalize your subscription to receive updates that align with your career interests and goals. At The Home Depot, we don’t just offer jobs—we offer careers that make a difference. Join us, and be a part of something bigger as we continue to invest in your future and our shared success.
Learn more about The Home Depot
Size
490,600 employees
Market Cap
$323 billion
Industry
Retail & Consumer Goods
Net Income
$12.8 billion
Founded
1978
5 Year Trend
+9.8%
Revenue
$132.1 billion
NASDAQ
HD
* Ladders Estimates

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