Job DescriptionWe're seeking a future team member for the role of
Director, Data Lead - Payment Operations to join our
Payments Platform team. This role is located in
Pittsburgh, PA.
This role will be responsible for defining and delivering the data strategy that supports operational performance, risk management, client service, and transformation across the payments lifecycle.
The role will partner closely with Operations, Technology, Product, Risk, and Control teams to ensure data is trusted, accessible, and actionable, while advancing the use of
AI and advanced analytics to improve decision-making, efficiency, and operational resilience.
In this role, you'll make an impact in the following ways:- Lead the data strategy and roadmap for Payments Operations, aligned to business priorities and enterprise standards.
- Partner with senior stakeholders across Operations, Technology, Product, Risk, and Control to define and deliver critical data capabilities.
- Oversee the development of consistent metrics, dashboards, and insights to support operational performance, capacity management, service delivery, and risk oversight.
- Drive improvements in data quality, governance, lineage, and accessibility across key operational datasets.
- Identify and advance high-value opportunities to apply AI, advanced analytics, and automation across payments operations.
- Ensure data foundations are fit for AI use cases, including quality, controls, transparency, and governance.
- Support responsible adoption of AI-enabled solutions in line with enterprise governance and control requirements.
- Lead, develop, and inspire a high-performing team while fostering a strong data-driven culture across the organization.
To be successful in this role, we're seeking the following:- Bachelor's degree or the equivalent combination of education and experience is required.
- Advanced/graduate degree preferred.
- 10-15 years of total work experience is preferred with at least 3-5 years in management. Service delivery experience preferred.
- Extensive experience in data, analytics, operations, or transformation leadership within financial services.
- Strong knowledge of payments operations, operational metrics, controls, and service delivery.
- Demonstrated experience defining data strategy and delivering business outcomes through data and analytics.
- Experience with data governance, data quality, and performance reporting.
- Experience identifying and enabling practical AI and advanced analytics use cases in an operational environment.
- Strong leadership, stakeholder management, and communication skills, with the ability to influence at senior levels.
About the TeamAt BNY, our culture speaks for itself, check out the latest BNY news at BNY Newsroom & BNY LinkedIn
Here's a few of our recent awards:
- America's Most Innovative Companies, Fortune, 2025
- World's Most Admired Companies, Fortune 2025
- "Most Just Companies", Just Capital and CNBC, 2025
Our Benefits and Rewards:
BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.
