ServiceNow

Director, Security and Risk Services

ServiceNow • $150K — $180K *
US-AnywhereRemote in Dallas, TX
Enterprise Technology
11 - 15 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • 12+ years of leadership experience in Enterprise Security Services, Risk Management Consulting, and Governance Risk & Compliance.
  • Extensive consulting experience with global, enterprise-scale organizations in security operations and risk management.
  • Deep understanding of security and risk management landscapes, particularly with ServiceNow's capabilities.
  • Demonstrated expertise in leading technical consulting teams in cloud-based and SaaS security solutions.
  • Proven ability to manage complex customer engagements and strategic transformation initiatives.

Responsibilities

  • Lead delivery execution for security and risk transformation initiatives across the Americas.
  • Collaborate with teams to implement AI-powered security and risk automation tools.
  • Develop business plans focusing on market expansion within key product areas.
  • Drive regional sales strategies and exceed services revenue targets.
  • Cultivate strong relationships with key customer executive stakeholders.
  • Champion delivery quality and customer satisfaction through continuous improvement initiatives.
  • Monitor delivery performance metrics to enhance operational efficiency.

Benefits

  • Flexibility in work personas including remote options.
  • Collaborative work environment with cross-functional teams.
  • Continuous professional development and mentorship opportunities.
  • Engagement with industry communities and regulatory bodies for thought leadership.
  • Dynamic workplace culture emphasizing trust and accountability.
Full Job Description
Job Description

The Team

As part of Delivery Excellence, our Security and Risk Services team empowers enterprises to build resilience and strengthen their operational and security posture across their most critical risk and compliance domains. We partner closely with customers to drive security adoption, risk mitigation, compliance excellence, and demonstrable business value through our Security and Risk product portfolio.

The Role

As Director, Security and Risk Services (Americas), you will lead services delivery execution for Security and Risk customers across the US and Canada. You will manage senior-level technical consultants and Business Process Consultants (BPCs) to deliver transformative solutions while driving key strategic initiatives. You will be instrumental in expanding the ServiceNow Security and Risk footprint, ensuring delivery excellence, nurturing deep customer relationships, and maximizing customer value realization in the security and risk domain.

What you'll do:

Strategic leadership & security innovation
  • Manage delivery execution for a team of senior-level technical consultants and Business Process Consultants, ensuring successful delivery of strategic transformation initiatives and customer implementations.
  • Partner with the Acceleration & Modernization (A&M) team to lead programmatic rollout of AI-powered security and risk automation capabilities, driving adoption of intelligent tools that enhance consultant productivity, accelerate time-to-value, and optimize delivery outcomes.
  • Work with Product Excellence (PEx) to drive global standards on best practice development, adoption, and new product introduction (NPI) in the security and risk domain.
  • Develop and execute a comprehensive business plan for Security and Risk Services across the Americas, focusing on market expansion, differentiation, and customer success within key product areas.
  • Lead regional sales strategies, drive portfolio performance, and achieve or exceed services revenue targets for the Security and Risk Services portfolio.
  • Stay informed of security trends, regulatory landscape changes, and emerging risk management opportunities to enhance and expand ServiceNow Security and Risk adoption.

Customer success & delivery excellence
  • Provide active, visible leadership to your team of technical consultants and BPCs, fostering a high-performance and customer-centric delivery culture.
  • Build and maintain strong executive relationships with key customer stakeholders, including Chief Information Security Officers, Chief Risk Officers, Chief Compliance Officers, Chief Information Officers, and business transformation leaders.
  • Champion high-quality delivery and customer satisfaction, leading continuous improvement initiatives globally and locally. Establish and manage delivery quality standards spanning sales support through hyper-care, including oversight of both internal resources and delivery partners to ensure consistent, world-class customer outcomes.
  • Engage with senior customer leaders to shape security and risk transformation roadmaps, optimize risk management processes, and drive successful business outcomes.
  • Monitor key delivery metrics and team performance, using insights to improve operational efficiency, service excellence, and consultant productivity.
  • Travel up to 40% annually based on business and customer needs.

Cross-functional collaboration & ecosystem leadership
  • Drive collaboration with cross-functional teams across Product, Sales, Customer Excellence Group (CEG), Marketing, Training, Sales Enablement, and Partner organizations to ensure seamless implementation and expansion of Security and Risk solutions.
  • Lead strategic alignment with ServiceNow technology and implementation partners, supporting joint business goals and ecosystem growth.
  • Mentor and guide ServiceNow Security and Risk consultants and partner ecosystem resources, building capability and expertise within the practice.
  • Engage with industry communities and regulatory bodies to represent ServiceNow, share best practices, and demonstrate thought leadership in security and risk domains.


Qualifications

Core experience & expertise
  • 12+ years of leadership experience in Enterprise Security Services, Risk Management Consulting, Customer Success, and Governance Risk & Compliance, with a proven track record delivering solutions across security operations, risk management, and compliance domains at scale.
  • Extensive consulting experience within global, enterprise-scale organizations, with focus on managed delivery of security operations, risk management, governance and compliance, or related ServiceNow Security and Risk solutions.
  • Deep understanding of the security and risk management landscape, including ServiceNow platform capabilities, and familiarity with industry competitors, trends, and regulatory requirements.
  • Demonstrated expertise leading and scaling technical consulting teams and delivery organizations, particularly in cloud-based and SaaS security and risk management solutions.
  • Proven ability to manage complex customer engagements and strategic transformation initiatives while directing technical and consulting resources to achieve business outcomes.

Executive engagement & leadership
  • Proven ability to consult, influence, and establish credibility with executive-level stakeholders, including CISOs, Chief Risk Officers, Chief Compliance Officers, CIOs, and other business leaders.
  • Exceptional people leadership skills, including coaching, mentoring, and talent development of technical and consulting teams.
  • Ability to lead and inspire teams-both direct reports and those in matrix relationships-toward common goals and outcomes.
  • Dedication to customer success, delivery excellence, and continuous improvement.

Technical & ServiceNow knowledge
  • Extensive experience delivering customer success and services in the security and risk domain, with deep understanding of operational challenges, business priorities, and security transformation drivers.
  • ServiceNow security and risk management experience and certifications are highly desirable.
  • Strong passion for technology and digital transformation, and its impact on enterprise security posture, risk reduction, and operational resilience.

Collaboration & communication
  • Experience leading cross-functional teams across Product, Marketing, Training, Sales, Sales Enablement, and external partner organization a plus.
  • Ability to communicate complex security and risk management solutions clearly to diverse audiences, both technical and non-technical, including business executives.
  • Outstanding organizational, time management, and communication skills (written, verbal, and presentation).


Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

About ServiceNow

ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations in North America, Europe, the Middle East, Africa, the Asia Pacific, and other countries. The company offers service management solutions, including incident, problem, change, request, and cost management as well as service catalogs; and IT, HR, facilities, and field service management solutions. It also provides IT operations management solutions covering service mapping, delivery, and assurance solutions; business management solutions such as financial management, project portfolio suite, vendor performance management, and performance analytics as well as governance, risk, and compliance; and application development services.

ServiceNow Careers

Join the dynamic team at ServiceNow, a global leader in digital workflow solutions, where innovation and leadership converge to shape the future of work. At ServiceNow, we offer more than just job opportunities; we provide a platform for professional growth and a chance to be part of a culture that values diversity, creativity, and continuous learning.

Work You’ll Do

Embark on a career journey with ServiceNow and contribute to the world’s leading enterprises' digital transformation. Our team is at the forefront of developing cutting-edge technologies that improve how people work. With ServiceNow, you will use your skills to impact businesses and industries profoundly, driving efficiency and innovation.

Join Our Market-Leading Team

ServiceNow is not just another technology company. We are a team that thrives on diversity and leadership, fostering an inclusive environment that promotes growth and development. Our commitment to diversity training ensures that every team member can achieve their potential.

Innovative Work

ServiceNow is home to more than 10,000 dedicated professionals who lead the charge in digital workflows and enterprise solutions. As part of our team, you will engage in projects that merge technology with practical applications, creating revolutionary products that advance how services are delivered and managed.

Career Development

At ServiceNow, your career trajectory is filled with boundless opportunities. We support your growth with robust training programs, leadership development courses, and access to global challenges. Whether you are looking for an internship, full-time position, or leadership role, ServiceNow equips you with the tools to excel.

Be Part of a Great Team

Working at ServiceNow means being part of a community that values teamwork and innovation. Our collaborative environment encourages networking and sharing ideas, making our workplace vibrant and dynamic. The benefits of joining ServiceNow extend beyond comprehensive health and wellness; they include fostering professional connections and friendships that last a lifetime.

Explore Job Opportunities and Internships

Whether you’re a seasoned professional or a recent graduate, ServiceNow offers a range of employment options to suit your career goals. From internships that provide real-world experience to full-time positions that challenge you to leverage your expertise, we are committed to hiring the best talent.

Stay Connected

Join Our Team Search open positions that match your skills and interests. At ServiceNow, we look for passionate, curious, and solution-driven team players. Explore the possibilities that await you at a company that is committed to your professional success.

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ServiceNow Careers

Empowering professionals to achieve more, ServiceNow is where careers are future-proofed, and ambitions are realized. Join us in our journey of growth and innovation.
Learn more about ServiceNow
Size
16,881 employees
Market Cap
$76.5 billion
Industry
Information Technology
Net Income
$118.5 million
Founded
2004
5 Year Trend
+33.5%
Revenue
$4.5 billion
NASDAQ
NOW
* Ladders Estimates

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