Director, Sales Experience

Saks

$125K — $160K *
Retail & Consumer Goods
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • 10+ years of relevant luxury retail fashion experience
  • Prior retail senior management experience
  • Proven results across multiple business sectors
  • History of building and coaching effective teams
  • Experience with complex business problem-solving and corporate collaboration
  • Excellent oral and written communication skills
  • Advanced proficiency in MS Office Suite

Responsibilities

  • Oversee performance and goals of the Client Development team
  • Communicate store vision and goals to all team members
  • Advocate for Neiman Marcus values and ensure high customer service standards
  • Collaborate with various departments to fulfill strategic store efforts
  • Support the Store GM by fulfilling their responsibilities when necessary
  • Set strategic objectives and priorities in partnership with Store GM
  • Analyze customer behavior and trends to adjust processes
  • Facilitate Store Leadership Team meetings in the absence of the Store GM

Benefits

  • Opportunity to work in a dynamic, fast-paced environment
  • Career advancement opportunities across a multi-brand luxury retailer
  • Comprehensive benefits package for eligible full-time employees
  • Employee discount on products and services
Full Job Description
Salary Range $125,631 - $157,039*
Job Description:

Director, Sales Experience

YOU WILL BE:

As a Director, Sales Experience , you are responsible for sales and adoption of selling programs, by facilitating partnerships departments, driving team towards goals, and applying team skills to build a customer-focused sales experience, all while being a steward of Neiman Marcus. The Sales Experience Director works on-site in your store location and you will report to the General Manager.

WHAT YOU WILL DO:
  • Oversee Client Development team performance and goals through management of Group Selling Managers
  • Communicate the store vision and goals to all team members
  • Advocate for Neiman Marcus values and manage team to create an energized atmosphere where customer service is consistent with Neiman Marcus standards
  • Partner with Client Development, Brand Experience, Restaurants, Merchants, and Brands Manager and Regional team to fulfill store strategic efforts
  • Support the Store GM in fulfilling their responsibilities, including backfilling for GM
  • Determine strategic objectives in partnership with Store GM and set priorities accordingly
  • Analyze and develop understanding of internal / external customer behavior, trends, and preferences, adjusting processes and standards
  • Participate in, and in the absence of the Store GM, facilitate Store Leadership Team meetings by promoting a trusting and respectful environment for participation, idea sharing, addressing concerns / challenges, setting goals.
  • Partner with Merchant and Planning Organization Leaders and Regional team to determine appropriate strategies and action plans for the store to produce positive results

WHAT YOU WILL BRING:
  • 10+ years of relevant experience, luxury retail fashion experience
  • Prior retail senior management experience required
  • Track record achieving results across multiple businesses
  • History of building, motivating, and coaching teams
  • Previous experience navigating complex business problems, collaborating with leads across corporate functions, presenting at the executive level, working with corporate partners, and leading large-scale projects
  • Excellent oral and written communication skills
  • Advanced proficiency with MS Office Product Suite

YOUR LIFE AND CAREER AT NEIMAN MARCUS:

  • Opportunity to work in a dynamic fast paced environment at a company experiencing growth and transformation
  • Exposure to rewarding career advancement opportunities across the largest multi-brand luxury retailer from retail to distribution, to digital or corporate
  • Comprehensive benefits package for all eligible full-time employees (including medical, vision and dental)
  • An amazing employee discount


SALARY AND OTHER BENEFITS:

The starting salary for this position is between $125,631 - 160,000 annually. Factors which may affect starting pay within this range may include market, experience and other qualifications of the successful candidate.

This position is also eligible for bonus.

Benefits: We offer the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, basic life insurance, supplemental life insurance, disability insurance, and a variety of additional voluntary benefits (such as critical illness, hospital and accident insurance).

Compensation for this role varies by geographic location. The listed range reflects multiple markets, including higher-cost areas. Actual starting pay will be determined based on work location, experience, and other job-related factors.

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