JOB SUMMARY:

The Director of Revenue Cycle Applications provides strategic and operational leadership for technology solutions that drive revenue cycle efficiency and accuracy the health system. This role oversees the implementation, optimization of enterprise applications-including Epic modules (HB, PB, Cadence, Prelude, Grand Central, HIM)-while ensuring seamless data exchange within the organization between Epic and disparate systems, devices and external partners. The Director will collaborate with revenue cycle leadership, IT, clinical operations, and external vendors to optimize workflows, enhance patient access and financial performance, and support organizational goals of quality, compliance, and sustainability.

JOB RESPONSIBILITIES:

Leadership & Strategy
• Develop and execute the roadmap for revenue cycle applications in alignment with organizational goals.
• Provide leadership to teams supporting Epic HB, PB, Cadence, Prelude, Grand Central, HIM applications.
• Partner with Finance, Revenue Cycle, Clinical, IT, and Compliance leadership to ensure technology enables operational efficiency and revenue integrity.

Operational Oversight
• Oversee system design, build, testing, implementation, and ongoing support for Epic revenue cycle and access modules.
• Ensure regulatory compliance (HIPAA, CMS, Joint Commission, etc.) and optimize audit readiness across applications.
• Lead teams in identifying and resolving system and workflow issues impacting revenue capture, billing, coding, and collections.

Collaboration & Governance
• Engage stakeholders to define requirements, prioritize initiatives, and ensure system alignment with business objectives.
• Establish and participate in IT governance structures, ensuring effective communication and decision-making across revenue cycle, IT, and clinical operations.
• Build strong vendor partnerships and manage third-party contracts related to Epic and third party platforms.

Innovation & Performance Improvement
• Monitor emerging technologies, regulatory changes, and industry trends in revenue cycle and interoperability.
• Implement performance dashboards and KPIs to track financial, operational, and technical outcomes.
• Drive continuous improvement initiatives to reduce denials, improve patient experience, and maximize reimbursement.

Duty Statement: Three (3) to five (5) Tasks that provides additional information: The Director of Revenue Cycle Applications provides strategic and operational leadership for technology solutions that drive revenue cycle efficiency and accuracy across the health system.

Key Accountability: Leadership & Strategy

Duty Statement: Develop and execute the roadmap for revenue cycle applications in alignment with organizational goals.

Duty Statement: Provide leadership to teams supporting Epic HB, PB, Cadence, Prelude, Grand Central, HIM applications.

Duty Statement: Partner with Finance, Revenue Cycle, Clinical, IT, and Compliance leadership to ensure technology enables operational efficiency and revenue integrity.

Duty Statement:

Key Accountability: Operational Oversight

Duty Statement: Oversee system design, build, testing, implementation, and ongoing support for Epic revenue cycle and access modules.

Duty Statement: Ensure regulatory compliance (HIPAA, CMS, Joint Commission, etc.) and optimize audit readiness across applications.

Duty Statement: Lead teams in identifying and resolving system and workflow issues impacting revenue capture, billing, coding, and collections.

Key Accountability: Collaboration & Governance

Duty Statement: Engage stakeholders to define requirements, prioritize initiatives, and ensure system alignment with business objectives.

Duty Statement: Establish and participate in IT governance structures, ensuring effective communication and decision-making across revenue cycle, IT, and clinical operations.

Duty Statement: Build strong vendor partnerships and manage third-party contracts related to Epic and third party platforms.

Key Accountability: Innovation & Performance Improvement

Duty Statement: Monitor emerging technologies, regulatory changes, and industry trends in revenue cycle.

Duty Statement: Implement performance dashboards and KPIs to track financial, operational, and technical outcomes.

Duty Statement: Drive continuous improvement initiatives to reduce denials, improve patient experience, and maximize reimbursement.

EDUCATION:

Bachelor's Degree:

Indicate field of study: Bachelor's degree in Information Systems, Healthcare Administration, Business, or related field required;

In lieu of a degree, a minimum of eight (8) years of relevant professional experience, with at least five (5) of those years in a leadership or supervisory capacity within the specified field.

Master's Degree:

Preferred Education

Master's Degree:

Indicate field of study: Information Systems, Healthcare Administration, Business, or related field

EXPERIENCE REQUIRED:

Eight (8) or more years of job-related experience including

Required: Including (3+) years of leadership experience

Additional required experience:

1. Minimum 8-10 years of progressive experience in healthcare IT, with at least 3-5 years in leadership roles.
2. Proven expertise in Epic revenue cycle and patient access modules (HB, PB, Cadence, Prelude, Grand Central, HIM).
3. Demonstrated success leading large-scale Epic implementations, upgrades, and optimization projects.
4. Track record of driving operational improvements in revenue cycle performance, billing accuracy, and patient access.

PREFERRED EXPERIENCE:

Eight 8 or more years of job-related experience including
• Epic certification(s) in at least one core revenue cycle module (HB, PB, Cadence, Prelude or Grand Central) preferred

Experience with Epic Gallery preferred

Required: Including 5 years of leadership experience

Additional required experience:

1. Minimum 8-10 years of progressive experience in healthcare IT, with at least 3-5 years in leadership roles.

2. Proven expertise in Epic revenue cycle and patient access modules (HB, PB, Cadence, Prelude, Grand Central, HIM).

3. Demonstrated success leading large-scale Epic implementations, upgrades, and optimization projects.

4. Track record of driving operational improvements in revenue cycle performance, billing accuracy, and patient access 5.