Verizon Communications

Director Retail

Verizon Communications$97K — $171K *
Retail & Consumer Goods
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor’s degree or 4+ years of work experience.
  • 10+ years of relevant experience, including work or military experience.
  • Prior retail management experience is essential.
  • Valid driver’s license required.
  • Ability to pass Motor Vehicle Record check.

Responsibilities

  • Develop staff and lead sales efforts in the retail district.
  • Foster leadership qualities in Retail Store Managers to inspire team performance.
  • Manage and grow the existing customer base effectively.
  • Monitor financial reports and drive high-margin revenue in retail stores.
  • Deliver consistent customer experiences across locations.
  • Lead and communicate with dispersed teams to execute objectives effectively.
  • Identify and facilitate new store openings and relocations.

Benefits

  • Comprehensive medical, dental, and vision insurance from day one.
  • 401(k) plan with matching contributions up to 6%.
  • Sales recognition programs that reward top performers with travel and gifts.
  • Five weeks of paid time off including vacation and personal days.
  • 8 weeks of paid parental leave for eligible new parents.
  • Tuition assistance up to $8K per year.
  • Employee discounts on Verizon products and services up to 50%.
  • Additional discounts on attractions, automotive services, and travel.
Full Job Description

What you’ll be doing...

You'll be a critical component in supporting business growth in your retail store district. You will help communicate business changes and key messages. You’ll drive a team composed of Retail Store Managers. Your main objective will be to develop a vision and purpose, along with sales strategies to motivate and inspire those most impacted by your direct reports. You’ll build a high-performance team culture, inspiring your team to deliver outstanding sales results through excellent customer experiences.

  • Developing staff and leading the sales and experience efforts across your Retail district to deliver outstanding results.

  • Fostering leadership qualities in your direct reports to motivate and coach their teams to achieve high performance results, and to create a culture of collaboration and curiosity.

  • Managing and growing the existing customer base.

  • Monitoring financial, budgeting, and sales reporting for retail stores in your territory, and driving high-margin revenue across all branded distribution.

  • Delivering shared customer experiences across the geography.

  • Leading and communicating with teams as appropriate to ensure that deliverables are executed and best practices are shared across teams.

  • Leading geographically dispersed teams by facilitating meetings, evaluating issues, providing solutions, and driving results against timelines.

  • Identifying and facilitating new store openings, relocations, and refreshes.

  • Developing local community relationships.

  • Resolving employee and customer escalations in a timely manner.

  • Ensure others understand the "why" behind change and strategies being set for the organization.

Our (starting day one) and perks are designed to help you move forward in your career and in your life outside of Verizon. From health and well-being benefits to investment in your education and career, we’ve got you covered!

  • Best in class medical, dental, and vision

  • Verizon 401(k) plan with matching contributions up to 6% of eligible participant contributions to the plan, qualified student loan repayments, or a combination of both

  • Sales recognition programs that have, in the past, awarded top performers with all inclusive travel to domestic and international destinations, gifts, and other incentives

  • Five weeks of paid time off (vacation, holidays, and personal days)

  • 8 weeks of paid parental leave for eligible new parents (when paired with short-term disability, this benefit may provide up to 16 weeks of paid time off for the birthing parent)

  • Up to $8K per year in tuition assistance

  • Discounts up to 50% off on Verizon products and services​

  • Additional employee discounts on attractions, automotive, travel, and more

Too good to be true? on what it's like to be part of a team that invests in you. From our in-person new hire experience and award-winning training programs to our culture of learning and amazing benefits, you’ll be able to apply your skills while elevating your career.

What we’re looking for...

You thrive in a sales environment, and sharing this energy with a team that you can develop and motivate excites you most. You set the bar high when it comes to achieving goals, and you know how to motivate others to help you get there. You’re open to new ideas, relate well with a variety of different people, and are attuned to the needs of others to ensure that they can perform at their best. You know you’ve succeeded when your team is delivering.

You’ll need to have:

  • Bachelor’s degree or four or more years of work experience.

  • Ten or more years of relevant experience required, demonstrated through one or a combination of work and/or military experience, or specialized training.

  • Retail management experience.

  • A valid driver’s license.

  • Eligibility to pass Motor Vehicle Record check.

Even better if you have one or more of the following:

  • Knowledge of the wireless industry.

  • Familiarity with billing systems and software packages.

  • Experience managing competing priorities with tight deadlines in a dynamic environment.

  • Experiencing forecasting, tracking, and reporting key financial, budget, and sales metrics.

  • Strong communication skills.

  • The ability to present to a variety of audiences.

  • Demonstrated organizational, interpersonal, and negotiation skills.

If Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every “even better” qualification listed above.

Where you’ll be working

In this hybrid role, you'll have a defined work location that includes working from home and a minimum of three days per week in the office, which will be set by your manager. Employees are responsible for maintaining compliance with hybrid work policies.

Scheduled Weekly Hours
40

About Verizon Communications

MCIS delivers wireless links, turn-key systems, broadband leases, and system maintenance.

Verizon Communications Careers

Join the vibrant team at Verizon Communications, a global leader in technology and communications, where innovation meets purpose. Our diverse and inclusive culture champions forward-thinking and offers a plethora of job opportunities that cater to enhancing your professional growth and career trajectory. Work You’ll Do At Verizon Communications, you will be part of a dynamic team that is at the forefront of driving digital transformation in the telecommunications industry. Our commitment to diversity and innovation is not just about staying competitive but fostering an environment where all employees can thrive. Lead with Innovation Embrace the opportunity to work on groundbreaking projects that redefine how people connect. Verizon is not just a company; it's a community of leaders and innovators. With over tens of thousands of employees worldwide, our leadership is committed to providing a platform where skills and ideas converge to create impactful solutions. Join Our Inclusive Team Verizon’s commitment to diversity and inclusion is integral to our company’s ethos. We believe in empowering our team members by providing them with the tools, resources, and support they need to succeed. This includes comprehensive benefits, diversity training, and opportunities for professional development. Explore Career Opportunities Whether you’re looking for a full-time position, an internship, or a leadership role, Verizon offers a range of employment options to match your career ambitions. Our team is hiring creative and solution-driven professionals who are eager to learn and grow. Networking and Professional Growth Advance your career with Verizon’s unmatched opportunities for professional growth. Engage in networking events, leadership programs, and training sessions designed to hone your skills and expand your industry knowledge. Internship Programs Kickstart your career with a Verizon internship. Gain hands-on experience, work with seasoned professionals, and understand the inner workings of one of the world’s leading tech companies. Our internships offer a unique insight into our company culture and operations, setting a solid foundation for your career. Benefits and Culture At Verizon, we prioritize the well-being of our team members. Enjoy a comprehensive package of benefits that supports both your professional and personal life. Our culture promotes work-life balance, employee wellness, and continuous learning. Stay Connected Join Our Team Explore the various job opportunities at Verizon Communications and find the position that best suits your skills and interests. We are looking for passionate, curious, and innovative team players. Keep Up to Date Stay informed with the latest career tips, insider perspectives, and industry-leading insights—all from the people who work here. Job Alert Emails Customize your subscription to receive job alerts, the latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding opportunities that await at Verizon Communications. Join Verizon Communications today and be part of a team that values leadership, innovation, and diversity. Shape your future in an environment where your work makes a real impact.
Learn more about Verizon Communications
Size
118,400 employees
Market Cap
$164.4 billion
Industry
Net Income
$17.8 billion
Founded
1983
5 Year Trend
+1.2%
Revenue
$128.2 billion
NASDAQ

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