Scotiabank

Director, Retail Segmentation Program - 18 Month Term

Scotiabank • $125K — $150K *
Toronto, ON M3C 0E3In-Person
Finance & Insurance
8 - 10 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's degree in business, commerce, economics, analytics, or a related field.
  • Over 10 years' experience in retail banking, client experience, or related financial services roles.
  • Strong understanding of retail banking and operational practices.
  • Experience as a business product owner or lead in client and channel capabilities.
  • Ability to translate enterprise strategy into actionable plans and measurable outcomes.
  • Proven track record of leading complex executions through influence across teams.
  • Excellent communication skills for executive-level recommendations.

Responsibilities

  • Lead business design for Retail Segmentation, translating strategy into practical plans.
  • Manage execution roadmaps for segment priorities, detailing sequencing and metrics.
  • Optimize segment journeys using client data and performance insights.
  • Shape recommendations on business trade-offs and issue resolutions.
  • Coordinate inputs for prioritizing segmentation initiatives across Canadian Banking.
  • Develop business cases for segmentation by defining benefits and risks.
  • Prepare materials for senior leadership on governance and performance.

Benefits

  • Commitment to Diversity, Equity, Inclusion, and Allyship.
  • Opportunities for upskilling and cross-functional development.
  • Competitive Rewards program with flexible vacation and benefits starting on day one.
  • Accessibility initiatives to create an inclusive and accessible environment.
  • Community engagement opportunities through various programs.
Full Job Description
Requisition ID: 273502

The Role:

As Director, Retail Segmentation Program, you are responsible for translating the approved segmentation strategy into detailed business design, execution roadmaps, and day-to-day delivery across Canadian Banking. This includes shaping practical segment propositions, client and employee experiences, operating requirements, and implementation plans within the broader program governance.

Reporting to the Vice President, Special Projects, the Director works through cross-functional partners to enable consistent execution across products, channels, digital and physical journeys, advice, servicing, communications, tools, and frontline routines. The role coordinates delivery, resolves working-level issues, supports governance discussions and decision-making, tracks performance and benefits, and recommends refinements that keep the model practical, commercially relevant, and aligned to client needs and business priorities.

Is this role right for you? In this role you will:

  • Lead detailed business design for Retail Segmentation, translating approved priorities into practical segment propositions, client and employee experiences, operating requirements, and execution plans.
  • Develop and manage execution roadmaps for approved segment priorities, including sequencing, owners, timelines, dependencies, metrics, risks, and required working-level decisions.
  • Oversee the design and optimization of selected segment journeys, using client data, frontline feedback, and performance insights to improve client experience, employee experience, and business outcomes.
  • Shape working-level recommendations for business trade-offs, sequencing, scope, implementation implications, and issue resolution.
  • Coordinate inputs and recommendations for prioritizing and sequencing segmentation initiatives across Canadian Banking, helping ensure alignment, reduce overlap, and balance near-term delivery with longer-term model evolution.
  • Contribute to business case development for segmentation initiatives by defining expected benefits, implementation considerations, risks, dependencies, and value realization measures.
  • Prepare senior leadership materials, recommendations, and progress updates to support prioritization, decision-making, benefits reporting, and governance discussions.
    Act as the business product owner for segmentation capabilities, managing the business backlog, MVP scope, requirements, user stories, acceptance criteria, and prioritization of enhancements required to support segment delivery.
  • Partner with Technology, Digital, Analytics, Channels, Operations, Risk, Marketing, Product, and Business Lines to clarify requirements, validate solution design, resolve delivery questions, and confirm capabilities meet agreed business, client, and employee outcomes.
  • Support go-to-market readiness by coordinating launch requirements, channel impacts, frontline enablement, communications, training inputs, operational readiness, and adoption considerations.
  • Synthesize client research, frontline feedback, market practices, performance trends, and business insights into design choices, journey improvements, personalization opportunities, and execution recommendations.
  • Track segment-level performance, benefits, adoption, client and employee outcomes, and operational indicators to identify gaps, recommend actions, and support ongoing refinement of the model.


Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:

  • Bachelor's degree in business, commerce, economics, analytics, or a related field.
  • +10 years' experience in retail banking, channels, client experience, strategy, operations, transformation, performance management, or related financial services roles.
  • Strong understanding of retail banking, channels, advice models, servicing, and operating practices.
  • Demonstrated ability to translate approved enterprise strategy into practical business design, execution roadmaps, value propositions, go-to-market requirements, implementation plans, decision materials, and measurable outcomes.
  • Experience acting as a business product owner or business lead for client, channel, digital, data, analytics, or operating model capabilities, including backlog management, requirements definition, prioritization, acceptance criteria, and solution validation.
  • Experience using client insights, data, performance trends, financial outcomes, market practices, and employee feedback to inform design recommendations, execution priorities, benefits tracking, and continuous improvement.
  • Experience supporting go-to-market readiness, journey optimization, initiative sequencing, prioritization, business case inputs, channel enablement, personalization, CRM or campaign capabilities, adoption tracking, and operating rhythms for complex cross-functional initiatives.
  • Proven ability to lead complex execution through influence across senior stakeholders and cross-functional teams, creating alignment in ambiguous environments without direct authority over all contributors.
  • Strong communication skills, including the ability to prepare concise executive-level recommendations, updates, and decision materials.
  • Results-oriented, analytical, client-centric, collaborative, and comfortable balancing detailed business design, product ownership, cross-functional execution, governance support, benefits reporting, and practical issue resolution.


What's in it for you?

  • Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank.
  • We embrace diversity and provide opportunities for all employees to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.
  • Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.
  • Upskilling through online courses, cross-functional development opportunities, and tuition assistance.
  • Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one.
  • Community Engagement - no matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs such as hackathons, contests, Humans of Digital and much more!


Location(s): Canada : Ontario : Toronto

About Scotiabank

Scotiabankers are committed to helping individuals, companies, and communities to thrive in a changing world. From personal and business banking, brokerage, and insurance, to private wealth, and the most sophisticated commercial, corporate and institutional services, they serve the diverse needs of some 21 million customers in more than 55 countries. Founded in 1832 in Halifax, Nova Scotia, their growth has always been fuelled by the success of their customers and their longevity secured by an unshakable commitment to carefully and expertly managing risk and capital. That focus on doing what's right for customers—short- andlong-term—has made us a global financial services leader. Headquartered in Canada, they are over 86, 000 Scotiabankers strong. Each of us are committed to being the best at understanding their customers' needs and all of us working together to deliver practical advice and relevant solutions that help their customers become financially better off.

Scotiabank Careers

Join Scotiabank, a premier financial institution, and become part of a diverse and inclusive team that’s leading the way in global banking. At Scotiabank, we offer more than just job opportunities; we provide a platform for professional growth and innovation in the financial services industry.

Work You’ll Do

At Scotiabank, we’re not just filling positions; we’re cultivating leaders. Dive into a workplace where diversity training and leadership development shape the path to your future. Our commitment to professional growth is evident in our robust training programs and continuous learning opportunities that foster innovation and strategic thinking.

Explore a World of Opportunities

Whether you’re looking for a full-time position, an internship, or a leadership role, Scotiabank has a spectrum of opportunities to fit your career ambitions. Our team is composed of individuals who bring a wealth of skills and perspectives to our company, driving us forward with their creativity and strategic insights.

Innovative Work Environment

Scotiabank’s culture is one of collaboration and respect, where each team member’s contribution is valued. Engage in meaningful work that challenges you to leverage your skills and push the boundaries of what’s possible in the banking sector. Our innovative projects not only support the growth of the company but also ensure our position as a leader in the industry.

Benefits and Growth

Choosing a career at Scotiabank means opting for a life of growth and opportunity. Our employees enjoy competitive benefits, including comprehensive health coverage, retirement plans, and flexible working conditions, all designed to support your career and personal life. We believe in nurturing our team’s potential by providing them with the tools they need to succeed both professionally and personally.

Join Our Team

Ready to take the next step in your career? Explore the job opportunities at Scotiabank by searching our open positions that match your skills and interests. We are continuously hiring and looking for passionate, curious, and solution-driven team players.

Networking and Professional Development

Stay connected and advance your career through Scotiabank’s extensive networking opportunities. Participate in events that connect you with other professionals and leaders within the industry. Our career resources will help you prepare your resume, ace your interviews, and land the job that best suits your career goals.

Stay Ahead

Keep up to date with the latest in career tips, industry insights, and company news—all from the people who work here at Scotiabank. Personalize your experience by subscribing to job alert emails tailored to your preferences and be the first to know about new openings and exciting developments. Join Scotiabank and be part of a team that values integrity, respect, and accountability. Discover how your career can flourish in an environment committed to your professional development and personal growth.
Learn more about Scotiabank
Size
90,619 employees
Market Cap
$57.5 billion
Industry
Finance & Insurance
5 Year Trend
+7%
NASDAQ
BNS
* Ladders Estimates

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