Position Summary
The Director, Regional Collections is responsible for
- Leading the collection strategy and performance across the U.S. and Canada, with the objective of maximizing cash flow, reducing past-due receivables and DSO, and minimizing financial exposure.
- Providing leadership and oversight for local and offshore shared-service collection activities.
- To collaborate with Sales, Credit, Finance, Customer Service, Operations, and other stakeholders to address collection barriers, resolve significant customer issues, and drive continuous improvement.
- Develop a high-performing collection organization through strong leadership, coaching, accountability, and consistent execution of the company's collection strategy.
- Identifying the root cause of recurring delinquency, disputes, and collection barriers and partner cross-functionally to implement sustainable solutions.
- Leading or participating in strategic projects and continuous improvement initiatives impacting Collections and the broader Quote-to-Cash process.
Functions & Duties
- Drive the execution of the Company's Collection Strategy and ensure consistent application of collection policies, timelines, and procedures.
- Monitor portfolio performance, identify significant Credit & Collection risks and trends, and ensure appropriate action plans are established for underperforming accounts.
- Provide ongoing coaching, mentoring, and subject-matter expertise to offshore collectors to strengthen collection skills, customer communication, negotiation, and account management capabilities.
- Influence cross-functional stakeholders to drive timely resolution of disputes, settlements, billing issues, and other matters impacting receivable.
- Prepare and present management-level reporting that clearly identifies results, key drivers, significant exposures, and required actions.
- MISCELLANEOUS RELATED DUTIES or PROJECTS AS ASSIGNED
Knowledge, Skills, Abilities
- Extensive knowledge of commercial collections, accounts receivable management, and strategies for reducing delinquency and DSO.
- Knowledge of the ocean container shipping, transportation, logistics, or related industry preferred but not required.
- Understanding how accounts receivable (AR) metrics-like Days Sales Outstanding (DSO) and collection effectiveness indices-directly impact the company's working capital and liquidity
- Familiar with Credit Agency risk ratings and their meanings.
- Demonstrated ability to lead collection strategies across large and complex commercial portfolios.
- Strong leadership, coaching, and talent-development skills.
- Demonstrated ability to work effectively with and influence offshore Shared Service Centers, remote teams, and third-party service providers.
- Strong customer negotiation and relationship-management skills.
- Ability to identify collection risk and make sound decisions regarding collection priorities and recovery strategies.
- Ability to communicate significant collection risks, trends, and recommended actions to senior management.
- Strong analytical skills with the ability to translate collection data into actionable business priorities.
- Ability to influence outcomes across a highly cross-functional and matrixed organization.
- Strong executive-level written, verbal, and presentation skills.
- Demonstrated ability to identify root causes, simplify complex processes, and drive continuous improvement.
- Ability to balance competing priorities in a fast-paced business environment.
- Advanced proficiency with Microsoft Excel and experience with collection, ERP, reporting, and analytics systems.
Qualifications
Education
Required/Preferred Education Level
Required Bachelor's Degree
Accounting, Business Administration, Economics, or a related discipline, or equivalent combination of education and relevant professional experience
Work Experience
Experience Years of Experience
Industry Experience 5-10 years
Preferred 8-10, commercial collections, accounts receivable, finance, or a related discipline
At CMA CGM, we are committed to fair and equitable compensation practices. The expected salary range for this position is $95,000 - $122,000 per year. The actual salary offered will be based on a variety of factors including, but not limited to, the candidate's qualifications, skills, experience, and location."
In addition to base salary, this position may be eligible for:
Performance-based bonuses. Comprehensive benefits, including health insurance, retirement plans, tuition repayment and paid time off.
Professional development opportunities
Come along on CMA CGM's adventure!
