ULTA Salon, Cosmetics & Fragrance, Inc

Director Quality Assurance and Quality Control

ULTA Salon, Cosmetics & Fragrance, Inc • $147K — $200K *
Bolingbrook, IL 60440In-Person
Retail & Consumer Goods
5 - 7 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • 7+ years of compliance leadership experience in retail, beauty, or consumer products, preferably at a Fortune 500 company
  • Bachelor's degree required; advanced degree preferred (e.g., JD and/or MBA)
  • Proven ability to design, operationalize, and audit enterprise compliance programs
  • Demonstrated leadership skills to build and maintain high-performing teams
  • Expertise in cosmetics, hair care, skin care, fragrance, wellness, and/or OTC product regulations

Responsibilities

  • Develop and execute the enterprise Quality Assurance (QA) and Quality Control (QC) strategy
  • Provide end-to-end accountability for product quality and QMS integrity
  • Own and enhance the Quality Management System (QMS) and its governance frameworks
  • Direct oversight for quality in distribution centers and retail locations
  • Manage supplier quality programs, including performance monitoring and corrective actions
  • Lead complaint handling, product recall management, and non-conformance investigations
  • Coordinate and oversee internal and external audits along with remediation activities

Benefits

  • Paid time off
  • Health, dental, and vision insurance
  • Life and disability benefits
  • Opportunity for additional compensation through a bonus plan
Full Job Description
THE IMPACT YOU CAN HAVE

The Director of Quality Assurance & Quality Control is a key leader within the Enterprise compliance function. This role oversees the organization's quality strategy, quality management systems, compliance programs, and continuous improvement initiatives. They lead teams responsible for preventing defects (Quality Assurance) and verifying product/service quality through inspection and testing (Quality Control). Accountable for the end-to-end product quality, integrity of the quality management system, and regulatory readiness across the supply chain and retail network. The Director must operate as a strong collaborator and partner, leveraging relationship skills and business expertise.

YOU'LL ACCOMPLISH THESE GOALS BY:
  • Develop and execute the enterprise Quality Assurance (QA) and Quality Control (QC) strategy, establishing annual quality objectives aligned with organizational goals.
  • Provide end-to-end accountability for product quality, Quality Management System (QMS) integrity, and regulatory readiness across the supply chain and retail network.
  • Own and continuously enhance the Quality Management System (QMS), including quality policies, standards, procedures, and governance frameworks.
  • Lead quality governance activities, including management reviews, quality councils, and executive reporting forums.
  • Direct quality oversight for distribution centers, supply chain operations, and retail locations to ensure consistent product quality and compliance.
  • Manage supplier quality programs, including qualification, auditing, performance monitoring, corrective actions, and continuous improvement initiatives.
  • Lead complaint handling, product recall management, and non-conformance investigations to ensure timely resolution and risk mitigation.
  • Ensure compliance with applicable regulatory requirements, industry standards, and internal quality policies.
  • Coordinate and oversee internal audits, external audits, regulatory inspections, and associated remediation activities.
  • Identify, assess, escalate, and mitigate quality risks that may impact products, customers, operations, or regulatory compliance.
  • Oversee pharmacovigilance and cosmetovigilance programs, including adverse event monitoring, investigation, documentation, and reporting.
  • Maintain controlled quality documentation, records, and procedures to support compliance and operational excellence.
  • Establish quality metrics and Key Performance Indicators (KPIs), monitor performance trends, and present results to executive leadership.
  • Lead root cause analysis, Corrective and Preventive Action (CAPA) programs, and continuous improvement efforts to strengthen quality performance.
  • Build, coach, and develop high-performing QA/QC teams and quality field organizations.
  • Partner cross-functionally with Legal, Risk, Compliance, Operations, Supply Chain, Commercial, and Retail leaders to drive quality objectives.
  • Serve as the primary quality representative with regulators, auditors, suppliers, and other key external stakeholders.
  • Foster a culture of quality, accountability, compliance, and continuous improvement throughout the organization.
THE ESSENTIALS OF SUCCESS

Required Qualifications
  • 7+ years of compliance leadership experience in retail, beauty, or consumer products, preferably at a Fortune 500 or similarly scaled enterprise.
  • Bachelor's degree required; advanced degree preferred (e.g., JD and/or MBA).
  • Proven ability to design, operationalize, and audit enterprise compliance programs.
  • Demonstrated leadership skills to build and maintain high-performing teams.

Preferred Experience:
  • Expertise in cosmetics, hair care, skin care, fragrance, wellness, and/or OTC product regulations.
  • Technical expertise across FDA, CARES Act, DSHEA, EU Cosmetics Regulation, REACH/CLP, FTC, CPSC, retail store, salon, distribution center, and digital commerce platform compliance, factory compliance, CBP/import/customs, DOT/IATA/IMDG, EPA, Hazmat, State-Level Chemical & Toxic Bans, Ethical/Sustainability Laws, and/or FCPA/anti-corruption.
  • Experience leveraging compliance technology, analytics, or automation platforms, and managing compliance risks associated with AI.

Additional Skills & Competencies
  • Enterprise role model for compliance and ethical decision-making.
  • Ability to lead complex programs and foster continuous improvement.
  • Anticipate regulatory changes and prepare the company for compliance.
  • Dynamic, results-oriented collaborator on strategic initiatives.
  • Reliability in completing strategic initiatives on time and under budget.
  • Use of metrics and benchmarking for improvement.
  • Strong leadership presence and communication skills.
  • Proactive, solution-oriented mindset.
  • High emotional intelligence and interpersonal effectiveness.
  • Trustworthiness and discretion in handling confidential information.

#LI-JR1

#LI-Hybrid

The pay range for this position is $147,300.00 - $200,000.00 / Year with the opportunity for eligible associates to earn additional compensation pursuant to the Company's bonus plan. Exact pay will be based on factors including, but not limited to relevant education, qualifications, certifications, experience, level, shift, geographic location, and business and organizational needs. Full-time positions are eligible for paid time off, health, dental, vision, life and disability benefits. Part-time positions are eligible for dental, vision, life, and disability benefits. For additional information concerning our benefits, visit our Benefits and Career Development page: https://learn.bswift.com/ulta

About ULTA Salon, Cosmetics & Fragrance, Inc

ULTA Beauty is the beauty retailer in the United States and the premier beauty destination for cosmetics, fragrance, skin, hair care products and salon services. Since opening its first store 25 years ago, ULTA Beauty has grown to become the top national retailer providing All Things Beauty, All in One Place™. The Company offers more than 20,000 products from over 500 well-established and emerging beauty brands across all categories and price points, including ULTA Beauty's own private label. ULTA Beauty also offers a full-service salon in every store featuring hair, skin and brow services. ULTA Beauty is recognized for its commitment to personalized service, fun and inviting stores and its industry-leading Ultamate Rewards loyalty program.

ULTA Salon, Cosmetics & Fragrance, Inc. Careers

Join the vibrant team at ULTA Salon, Cosmetics & Fragrance, Inc., a leader in the beauty industry, where innovation meets diversity and professional growth. As a company renowned for its inclusive culture and commitment to employee development, there has never been a better time to explore job opportunities with us. Work You’ll Do At ULTA, we empower our team to bring beauty to life, providing unparalleled opportunities for career advancement and professional enrichment. Whether you are looking for a position in our retail stores, at our corporate headquarters, or within our distribution network, ULTA offers a dynamic work environment where your skills will be honed and your achievements recognized. Join our team and contribute to an industry-leading company known for its commitment to innovation, leadership, and diversity. ULTA is not just about beauty products; it's about elevating the beauty in everyone. Our team’s diversity is our strength, and we continuously strive to foster an inclusive environment through comprehensive diversity training programs. Internship and Employment Opportunities Start your career journey with an internship at ULTA, where you can gain hands-on experience in a thriving retail environment. Our internships provide a robust foundation in the beauty industry, offering insights into various aspects of business operations, from marketing to supply chain management. For those seeking full-time roles, ULTA is hiring across a range of departments. We look for passionate, creative, and solution-driven team players. Explore open positions that match your skills and interests on our Careers page. Benefits and Culture At ULTA, we believe in rewarding our employees for their hard work and commitment. Our benefits package is designed to support the well-being and financial security of our team members and their families. Benefits include health coverage, retirement plans, employee discounts, and more. Our company culture champions personal and professional growth, encouraging every team member to reach their full potential. Through leadership training and continuous learning opportunities, we prepare our employees to lead and innovate in the beauty industry. Networking and Professional Development Stay connected and advance your career through ULTA’s networking events, where you can meet industry leaders and like-minded professionals. Enhance your resume and interview skills through our career development workshops and receive personalized advice from our experienced hiring managers. Future-Proof Your Career With ULTA, the trajectory of your career is boundless. Embrace the opportunity to grow with a company that is as committed to your professional journey as it is to leadership in the beauty industry. Explore Discover how ULTA is transforming the beauty landscape and leading the way in retail innovation. Read more about our latest projects and the impact they have on our customers and industry. Join Our Team Search for job opportunities that align with your career aspirations. We are excited to see how your vision and expertise can contribute to our ongoing success. Stay Up to Date Keep ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. Job Alert Emails Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. See what exciting and rewarding opportunities await at ULTA Salon, Cosmetics & Fragrance, Inc. Join us and be part of a company where innovation, leadership, and beauty move forward together.
Learn more about ULTA Salon, Cosmetics & Fragrance, Inc
Size
16,500 employees
Market Cap
$23.6 billion
Industry
Retail & Consumer Goods
Net Income
$175.8 million
Founded
1990
5 Year Trend
+12.2%
Revenue
$6.1 billion
NASDAQ
ULTA
* Ladders Estimates

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