Director, Protective Services (Workplace Violence)

Organization:
SHSO-Sutter Health System Office-Valley

Position Overview:
Provides enterprise leadership to translate Sutter Health strategy and operating unit direction into integrated, healthcare specific protective services and workplace violence prevention programs. Ensures a coordinated system approach while tailoring implementation to affiliate operations, risk profiles, and culture.

Directs the effective alignment of people, technology, and processes, including incident reporting and analysis, investigations, training, threat and violence management, and performance measurement, to reduce violence risk and safeguard patients, workforce members, visitors, property, and organizational interests. Accountable for oversight of workplace violence prevention and related protective services activities within the assigned scope.

Job Description:

***Please note that this role is based onsite at our Natomas campus. Candidates selected for this position will be expected to work on-site in accordance with business needs. ***

EDUCATION:
Equivalent experience will be accepted in lieu of the required degree or diploma.

• Bachelor's: Criminal Justice or related field

TYPICAL EXPERIENCE:

• 12 years recent relevant experience.

PREFERRED EXPERIENCE:

• Demonstrated ownership of enterprise or multi-facility healthcare WPV programs, with accountability for policy, standards, training, incident review, and performance improvement.
• Proven experience addressing patient-driven violence (e.g., behavioral health, substance use, altered mental status, high-acuity care), beyond employee relations or corporate threat programs.
• Direct collaboration with clinical leaders (Nursing, Medical Staff, Behavioral Health, Emergency Medicine) to implement operationally practical violence prevention strategies at the frontline.
• Hands-on experience supporting Joint Commission workplace violence standards and OSHA/Cal-OSHA expectations, including regulatory readiness and post-incident corrective action.

SKILLS AND KNOWLEDGE:

• Solid expertise in formal/structured security risk assessment methodology, including the ability to mitigate risk by synchronizing the efforts and capabilities of people, process, and technology.
• In-depth knowledge of building security staffing models; developing post/patrol strategies; effectively applying security technologies; and coherently blending all program elements with tailored processes to effectively manage risk within a clinical environment.
• Understanding of the business impact of security tools, technologies, and policies.
• Broad working knowledge of health care operations and their related security requirements including, but not limited to, hospitals, clinics, medical offices, and their protective services needs.
• Extensive knowledge and understanding of current and emerging physical security trends, risks, threats, countermeasures, vulnerabilities, and mitigations ranging across the spectrum from workplace violence to terrorism to loss prevention to behavioral challenges.
• Written and verbal communication skills, including the ability to give presentations and translate complex concepts into business and clinician relatable language.
• Written and verbal communication skills, including the ability to give presentations and translate complex concepts into business and clinician relatable language.
• Proven ability to interpret and effectively apply regulatory requirements and industry best practices in ways that are both compliant and tailored to the operational needs and culture of an organization.
• Proven ability to work in complex, challenging, and dynamic environments.

These Principal Accountabilities, Requirements and Qualifications are not exhaustive, but are merely the most descriptive of the current job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, staff changes, workload, or technical development).

Job Shift:
Day/Evening/Night

Schedule:
Full Time

Days of the Week:
Monday - Friday

Weekend Requirements:
As Needed

Benefits:
Yes

Unions:
No

Position Status:
Exempt

Weekly Hours:
40

Employee Status:
Regular

Pay Range is $165,339.20 to $264,555.20 / annual salary

The posted pay range is based on the position's primary work location. Candidates who reside and work outside of that location may be subject to a different pay range based on their work location. Candidate starting salaries consider multiple factors, including, but not limited to a candidate's experience, education, skills, licensure, certifications, departmental equity, training, and organizational needs. Base pay is only one component of Sutter Health's comprehensive total rewards program. Eligible positions also include a comprehensive benefits package.