Sutter Health

Director, Protective Services (Workplace Violence)

Sutter Health$161K — $258K *
Hospitals & Medical Centers
11 - 15 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree in Criminal Justice or related field, or equivalent experience
  • 12 years of recent relevant experience in healthcare security or related field
  • Proven experience managing enterprise or multi-facility workplace violence (WPV) programs
  • Experience addressing patient-driven violence, particularly in behavioral health and high-acuity settings
  • Collaborated closely with clinical leaders on violence prevention strategies
  • Hands-on experience with Joint Commission workplace violence standards and OSHA expectations
  • Advanced interpretative abilities regarding regulatory requirements and industry best practices

Responsibilities

  • Lead the development of integrated protective services and workplace violence prevention programs
  • Direct alignment of personnel, technology, and processes to minimize violence risk
  • Oversee workplace violence prevention and related activities within the designated scope
  • Implement operationally practical violence prevention strategies across clinical environments
  • Ensure compliance with regulatory standards and readiness for workplace violence events
  • Coordinate incident reporting, analysis, and performance measurement to safeguard stakeholders
  • Tailor implementation strategies to the unique operations and culture of various affiliates

Benefits

  • Comprehensive benefits package that includes health and wellness programs
  • Opportunities for professional development and continuing education
  • Supportive work environment focused on health and safety
  • Potential for flexible scheduling and work arrangements
  • Employee assistance programs for personal and professional challenges
Full Job Description
Organization:
SHSO-Sutter Health System Office-Valley

Position Overview:
Provides enterprise leadership to translate Sutter Health strategy and operating unit direction into integrated, healthcare specific protective services and workplace violence prevention programs. Ensures a coordinated system approach while tailoring implementation to affiliate operations, risk profiles, and culture.

Directs the effective alignment of people, technology, and processes, including incident reporting and analysis, investigations, training, threat and violence management, and performance measurement, to reduce violence risk and safeguard patients, workforce members, visitors, property, and organizational interests. Accountable for oversight of workplace violence prevention and related protective services activities within the assigned scope.

Job Description:

***Please note that this role is based onsite at our Natomas campus. Candidates selected for this position will be expected to work on-site in accordance with business needs. ***

EDUCATION:
Equivalent experience will be accepted in lieu of the required degree or diploma.
  • Bachelor's: Criminal Justice or related field


TYPICAL EXPERIENCE:
  • 12 years recent relevant experience.


PREFERRED EXPERIENCE:
  • Demonstrated ownership of enterprise or multi-facility healthcare WPV programs, with accountability for policy, standards, training, incident review, and performance improvement.
  • Proven experience addressing patient-driven violence (e.g., behavioral health, substance use, altered mental status, high-acuity care), beyond employee relations or corporate threat programs.
  • Direct collaboration with clinical leaders (Nursing, Medical Staff, Behavioral Health, Emergency Medicine) to implement operationally practical violence prevention strategies at the frontline.
  • Hands-on experience supporting Joint Commission workplace violence standards and OSHA/Cal-OSHA expectations, including regulatory readiness and post-incident corrective action.


SKILLS AND KNOWLEDGE:
  • Solid expertise in formal/structured security risk assessment methodology, including the ability to mitigate risk by synchronizing the efforts and capabilities of people, process, and technology.
  • In-depth knowledge of building security staffing models; developing post/patrol strategies; effectively applying security technologies; and coherently blending all program elements with tailored processes to effectively manage risk within a clinical environment.
  • Understanding of the business impact of security tools, technologies, and policies.
  • Broad working knowledge of health care operations and their related security requirements including, but not limited to, hospitals, clinics, medical offices, and their protective services needs.
  • Extensive knowledge and understanding of current and emerging physical security trends, risks, threats, countermeasures, vulnerabilities, and mitigations ranging across the spectrum from workplace violence to terrorism to loss prevention to behavioral challenges.
  • Written and verbal communication skills, including the ability to give presentations and translate complex concepts into business and clinician relatable language.
  • Written and verbal communication skills, including the ability to give presentations and translate complex concepts into business and clinician relatable language.
  • Proven ability to interpret and effectively apply regulatory requirements and industry best practices in ways that are both compliant and tailored to the operational needs and culture of an organization.
  • Proven ability to work in complex, challenging, and dynamic environments.


These Principal Accountabilities, Requirements and Qualifications are not exhaustive, but are merely the most descriptive of the current job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, staff changes, workload, or technical development).

Job Shift:
Day/Evening/Night

Schedule:
Full Time

Days of the Week:
Monday - Friday

Weekend Requirements:
As Needed

Benefits:
Yes

Unions:
No

Position Status:
Exempt

Weekly Hours:
40

Employee Status:
Regular

Pay Range is $161,616.00 to $258,585.60 / annual salary

The compensation range may vary based on the geographic location where the position is filled. Total compensation considers multiple factors, including, but not limited to a candidate's experience, education, skills, licensure, certifications, departmental equity, training, and organizational needs. Base pay is only one component of Sutter Health's comprehensive total rewards program. Eligible positions also include a comprehensive benefits package.

About Sutter Health

Sutter Health is a not-for-profit health system in Northern California, headquartered in Sacramento. It includes doctors, hospitals and other health care services in more than 100 Northern California cities and towns. Major service lines of Sutter Health-affiliated hospitals include cardiac care, women’s and children’s services, cancer care, orthopedics and advanced patient safety technology.
Learn more about Sutter Health
Size
58,000 employees
Industry
Founded
1981

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