Director, Operations

Highly organized, highly motivated, goal-focused, and detail-oriented self-starter who is passionate and experienced in all aspects of project management within a fully integrated Creative and Media agency. You can bridge the macro goals, philosophies, and frameworks of both Client and Agency, with the day-to-day execution of the work. You can advise senior leaders on developing and implementing appropriate portfolio processes and operations. Your experience includes, but is not limited to, highly produced digital videos, highly produced social content, websites & digital experiences, and other complex projects. You are someone who is all about hustle, flexibility, and growth in yourself and your team. You are a strong leader looking to coach, manage, and grow a team of Project Managers in their path

Portfolio Management

• Serve as senior lead on large-scale portfolios of businesses, partnering with Directors and VPs across Client Partnerships, Creative, Strategy, Media, Analytics, Production, Influencer, and Commerce regularly on business priorities and portfolio-specific processes.
• Partner with Client Service leads and the FinOps director to define and monitor the overall portfolio approach, deliverables, staffing plans, and agency fees.
• Understand each client's engagement and context, including business objectives and priorities.
• Serve as a key lead on all aspects of project and retainer financials within a portfolio - ensuring proper processes, tracking methods, and escalations are being adhered to
• Partner with CS & FinOps leads in retainer scopes, procurement requirements, and larger business planning with clients

Team Management

• Mentor and train Project Managers to ensure optimal team dynamics and individual career growth
• Serve as a key communication, escalation, and negotiation point for the team.
• Support VP in developing, vetting, and implementing process and training initiatives for department staff

Process Management

• Responsible for the operation, customization, and improvement of team processes necessary for each portfolio's business needs
• Work with other senior department leads to maximize operational efficiencies and define processes on the team, project, and portfolio levels
• Nurture cross-functional agency relationships and be the ultimate problem solver to deliver work to Clients

Project Management

• Provide strategic program planning and oversight on a variety of marketing and advertising work, including brand creative, websites & digital experiences, social content, digital videos, events, etc
• Develop budgets, project plans, and SOWs with an understanding of best practices, potential third-party capabilities, time requirements, and broader portfolio business objectives
• Work with PMs, department leads, and FinOps to assemble the best integrated teams for each assignment.

New Client Planning

• Lead client discovery and scoping with CS partner
• Align key internal and client stakeholders on onboarding process and key ways of working.
• Provide significant support to PM during first 100 days of client engagement

The ideal candidate has:

• 10+ years of experience, including direct experience within an agency environment in a project management capacity
• Experience with digital and social projects and deliverables ranging from $10K to $2M+
• Strong ability to partner across departments, including Client Service, Strategy, Creative, Production, Media, Tech, Ecomm, etc.
• Experience using project management software such as: ClickUp, Asana, Workfront, etc.
• Proficient in Microsoft, Excel, and Google Workspace
• A cool, calm, and collected approach to problem-solving
• Understanding of, and experience executing, projects that adhere to platform guidelines, legal considerations, advertising regulations, and social/digital best practices
• Strong communication skills
• Ability to work both independently and as a part of a team
• Ability to thrive in a fast-paced, high-pressure environment
• Demonstrated experience in and passion for team leadership, mentorship, and development of junior talent

This position is currently designated as hybrid and is subject to the Company's workplace attendance and in-office work requirements, as in effect from time to time. The Company reserves the right to modify these requirements at any time.

• Exact compensation may vary based on skills, experience, and location.
• Employer-sponsored 401k with match
• Medical, Dental, and vision coverage
• Unlimited PTO
• Caregiver (Parental) Leave
• Health and Wellness benefits

Base Salary

$130,000-$165,000 USD