Charles Schwab

Director, Program Relationship Manager

Charles Schwab • $135K — $160K *
Austin, TX 78745In-Person
Finance & Insurance
8 - 10 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor’s degree required
  • 10+ years in product management, relationship management, operations, or financial services
  • Experience with managed accounts and complex investment strategies, especially Long/Short
  • Knowledge of short-book mechanics and prime services
  • Strong Client and Stakeholder Management skills
  • Proficient in Problem Solving and Decision Making for complex issues
  • Demonstrated Cross-Functional Collaboration and adaptability

Responsibilities

  • Act as primary relationship owner for third-party asset managers in the managed accounts platform
  • Build and maintain partnerships with both prospective and existing money managers
  • Guide managers through onboarding, strategy launches, and business reviews
  • Identify and implement enhancements to managed accounts offerings
  • Collaborate across departments to resolve complex challenges and drive outcomes
  • Influence decision-making processes that support business growth
  • Navigate operational, financing, and servicing considerations for program delivery

Benefits

  • Bonus or incentive opportunities based on performance
Full Job Description
Schwab’s Managed Accounts Solutions (MAS) team is responsible for the development, enhancement, and delivery of managed investing solutions, with a primary focus on Separately Managed Accounts (SMA). Serving individual investors, registered investment advisors, retirement plans, and institutional clients, the team partners with internal stakeholders and asset managers to deliver investment solutions that support Schwab's growth strategy and client experience. MAS is a centralized resource that helps ensure our managed account offerings remain competitive, scalable, and responsive to evolving client and market needs. 

As a Director, Program Relationship Manager, you will serve as the primary relationship owner for third-party asset managers across Schwab's managed accounts platform, including traditional and alternative SMA strategies. You will build and strengthen partnerships with both prospective and existing money managers, acting as a trusted advisor and central point of coordination throughout the manager lifecycle. From onboarding and strategy launches to ongoing governance, business reviews, and issue resolution, you will help managers successfully navigate Schwab's platform while identifying opportunities to enhance the overall managed accounts offering. The role will support a diverse set of investment strategies, including Long/Short SMA solutions, requiring an understanding of the operational, financing, margin, collateral, and servicing considerations that contribute to successful program delivery. Working across Trading, Margin, Treasury, Operations, Legal, Compliance, Advisor Services, and other business partners, you will influence decisions, solve complex challenges, and drive outcomes that improve manager experience, support business growth, and strengthen the durability of Schwab's managed investing platform. 

What you have

Required qualifications 

  • Bachelor’s degree 
  • 10+ years of relevant experience in product management, relationship management, operations, client experience, or financial services 
  • Experience supporting managed account or complex investment strategies, including Long/Short strategies and related margin, collateral, financing, Treasury, and operational dependencies 
  • Working knowledge of short-book mechanics and prime services, including borrow availability, stock-loan economics, securities lending, collateral movements, recalls, buy-ins, and trade support 
  • Demonstrated Client Relationship Management and Stakeholder Management skills, with the ability to build trusted partnerships across external asset managers and internal teams 
  • Demonstrated Problem Solving and Decision Making skills used to evaluate complex issues, balance business and risk considerations, and drive matters through resolution 
  • Ability to apply Cross-Functional Collaboration and Adaptability while coordinating strategy launches, service needs, escalations, and changing priorities 

 

Preferred qualifications 

  • MBA or equivalent advanced experience 
  • Prime Brokerage experience 
  • Experience supporting third-party or proprietary Separately Managed Account programs 
  • Product Management experience across the managed investing lifecycle, including manager onboarding, offer enhancement, governance, and ongoing servicing 
  • Risk Management experience applied to complex investment products, operational dependencies, controls, and emerging issues 
  • Process Improvement experience that strengthens scalability, service models, controls, and partner experiences 
  • Strong Communication and Influencing Others skills, including the ability to develop clear materials, present to senior audiences, challenge assumptions constructively, and build alignment across a matrixed organization 
  • Proficiency with Microsoft PowerPoint and Microsoft Excel 

 

In addition to the salary range, this role is eligible for bonus or incentive opportunities. 

About Charles Schwab

Charles Schwab is a financial services company that provides a full range of securities, brokerage, banking, money management, financial advisory, investor, and retirement plan services. It operates in four main divisions; investing, wealth management, banking, and trading. Charles Schwab provides a full-service brokerage platform that serves individual investors who invest on their own or through a workplace-sponsored retirement or equity plan, as well as banking through Schwab Bank. The firm was founded in 1973 and is headquartered in San Francisco, California.

Charles Schwab Careers

Join the vibrant team at Charles Schwab, a leader in global finance, where your career is propelled by innovation, leadership, and a commitment to diversity and professional growth. At Charles Schwab, we offer more than just job opportunities; we provide a platform for you to make a significant impact on the industry and our clients' lives.

Work You’ll Do

At Charles Schwab, we are dedicated to helping our clients manage their financial futures. Being part of our team means you'll work alongside some of the most skilled professionals in the financial services industry. Our culture thrives on teamwork, integrity, and relentless dedication to our clients. Whether you're looking for a position in financial consulting, technology, or administrative support, Charles Schwab offers a dynamic work environment where your skills will be honed and your achievements recognized.

Innovate and Lead

Embrace the opportunity to lead through innovation. Charles Schwab’s commitment to technology and innovation is fundamental to our service delivery. By joining our team, you will be at the forefront of developing new solutions that redefine the future of finance. Your leadership can guide significant projects that impact our company and the industry.

Grow Your Career

Charles Schwab believes in fostering the growth of its employees. Whether through professional development programs, diversity training, or leadership workshops, we ensure that our team members receive the support and training they need to advance their careers. With a variety of career paths available, your job at Schwab can evolve with your interests and expertise.

Internship and Employment Opportunities

Start your professional journey with Charles Schwab through our internship programs or full-time employment opportunities. We seek individuals who are passionate, curious, and ready to drive change. A career at Schwab is not just about having a job; it's about building a lasting relationship with a company that values your potential.

Benefits and Culture

Charles Schwab is renowned for its employee-friendly culture. We offer a comprehensive benefits package that supports the health, financial stability, and work-life balance of our team members. From competitive salaries and bonuses to health insurance and retirement plans, Schwab ensures that your career is as rewarding as it is enriching.

Networking and Professional Development

Expand your professional network and enhance your skills through our various networking events, mentorship programs, and training sessions. At Charles Schwab, we believe in leveraging collective expertise to foster learning and innovation. Engage with leaders, gain insights from experienced professionals, and build relationships that will aid your career trajectory.

Join Our Team

Explore the numerous career paths available at Charles Schwab and discover how your talents can be utilized to their fullest potential. Search open positions that match your skills and interests. We are continuously hiring across various disciplines and look forward to adding innovative, driven individuals to our team.

Stay Connected

Keep up to date with the latest from Charles Schwab Careers by subscribing to our job alert emails. Tailor your subscription to receive updates that align with your career preferences and be the first to know about new openings, company news, and professional tips.

Explore Charles Schwab Jobs

Ready to take the next step in your career? Visit our careers page to review current job openings, submit your resume, and prepare for your interview. At Charles Schwab, your future is waiting. [SEARCH CHARLES SCHWAB JOBS] Join Charles Schwab today and be part of a team that values diversity, innovation, and leadership—where your career can thrive in the exciting world of finance.
Learn more about Charles Schwab
Size
34,200 employees
Market Cap
$151.6 billion
Industry
Finance & Insurance
Net Income
$3.2 billion
Founded
1973
5 Year Trend
+20%
Revenue
$12.1 billion
NASDAQ
SCHW
* Ladders Estimates

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