Microsoft

Director, Program Management

Microsoft • $130K — $277K *
Business Services
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's Degree in Business, Operations, Finance, or related field plus 8+ years of program management experience OR equivalent experience.
  • Master's Degree in related field plus 12+ years of program management experience or Bachelor's Degree plus 15+ years.
  • Ability to quickly become a subject matter expert and navigate the partner ecosystem and incentive programs.
  • Strong relationship-building skills with multiple stakeholders.
  • Highly organized with proficiency in cross-team collaboration.
  • Demonstrated business curiosity and capacity to act across the Commercial Partner landscape.
  • Comfortable operating in fast-paced, ambiguous environments, exhibiting professional maturity.

Responsibilities

  • Manage program scope and objectives, defining success metrics and aligning resources with strategic goals.
  • Translate program design into actionable requirements by clarifying business needs and coordinating with engineering and operations.
  • Monitor partner performance and compliance, resolving operational issues to enhance the partner experience.
  • Track program performance and ROI to identify optimization opportunities and inform future program design.
  • Cultivate stakeholder engagement and provide thorough business reviews and risk analyses to leadership.
  • Oversee vendor management, contract negotiations, and performance metrics to meet program needs.
  • Serve as escalation owner, coordinating cross-functional responses to critical issues.

Benefits

  • Access to Microsoft’s support resources and tools.
  • Advancement opportunities within a global organization.
  • Engagement in large-scale, strategic programs impacting partners worldwide.
  • Collaboration with cross-functional teams driving business improvement.
  • Potential for influential relationships with internal and external stakeholders.
Full Job Description
Overview

Partner Investments drives revenue growth for Microsoft by leading the decisions and governance for the multi-billion portfolio of commercial investments across our Global Channel Partner Sales organization (GCPS). In addition, the team provides the governance and end-to-end ownership for systems, tools, analytics and compliance for GCPS.

You will lead the end-to-end management of a partner investment program, driving operational excellence, partner success, and compliance with program guidelines. This includes monitoring performance, maintaining effective controls, investigating misuse, and coordinating corrective actions through resolution. You will translate program insights into actionable improvements and work closely with the program design lead to shape design decisions that support strategic objectives. Operating at the intersection of strategy and execution, you will coordinate related projects and lead initiatives that strengthen program performance and deliver measurable business outcomes.

Responsibilities

  • Manage program scope and objectives: Define success metrics, monitor delivery, and align priorities, resources, and budgets with strategic goals.


  • Translate program design into launch-ready requirements: Clarify business requirements, controls, and dependencies, partnering with engineering and operations to implement, test, and launch program capabilities.


  • Manage program operations, partner performance, and compliance: Monitor partner participation and outcomes, maintain effective controls, resolve operational issues and compliance risks, and coordinate corrective actions through resolution to improve program execution and partner experience.


  • Monitor program performance and ROI: Track results against success metrics, identify optimization opportunities, and influence future program design using data, operational experience, and partner insights.


  • Lead stakeholder engagement and executive reporting: Build solid internal and external relationships and deliver clear business reviews, risk analyses, and recommendations to leadership.


  • Oversee vendor management: Manage vendor relationships, contract negotiations, delivery commitments, and performance to meet program needs and optimize costs.


  • Own escalations and resolution: Serve as the program escalation owner, drive decisions within delegated authority, and coordinate cross-functional responses to resolve critical issues and minimize business impact.


Qualifications

Required/minimum qualifications

  • Bachelor's Degree in Business, Operations, Finance, or related field AND 8+ years experience in program management, process management, or process improvement
    • OR equivalent experience.


Additional or preferred qualifications

  • Master's Degree in Business, Operations, Finance, or related field AND 12+ years experience in program management, process management, or process improvement OR Bachelor's Degree in Business, Operations, Finance, or related field AND 15+ years experience in program management, process management, or process improvement
  • OR equivalent experience.
  • Ability to dive deep and quickly develop subject matter expertise, understand proper business context (partner ecosystem & incentive programs) and bring own point of view to a problem
  • Keen ability to build effective relationships with multiple stakeholders
  • Well organized with strong skills in cross-team collaboration
  • Exhibit business curiosity with the ability to act broadly across the Commercial Partner landscape
  • Exhibit a high degree of self-awareness, professional maturity, and situational leadership
  • Comfortable driving impactful outcomes in a fast-paced, ambiguous environment with a forward-thinking mindset
  • Knowledge of Microsoft commercial licensing and Partner Ecosystem is a plus


Business Program Management IC6 - The typical base pay range for this role across the U.S. is USD $130,900 - $277,200 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $165,600 - $303,600 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
https://careers.microsoft.com/us/en/us-corporate-pay

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

About Microsoft

Microsoft is an American multinational corporation that develops, manufactures, licenses, supports, and sells a range of software products and services. Microsoft’s devices and consumer (D&C) licensing segment licenses the Windows operating system and related software, Microsoft Office for consumers, and the Windows Phone operating system. The company’s computing and gaming hardware segment provides Xbox gaming and entertainment consoles and accessories, second-party and third-party video games, and Xbox Live subscriptions; surface devices and accessories; and Microsoft PC accessories. Its phone hardware segment offers Lumia smartphones and other non-Lumia phones. Its D&C segment provides Windows Store, Xbox Live transactions, and Windows phone store; search advertising; display advertising; Office 365 Home and Office 365 Personal; first-party video games; and other consumer products and services as well as operating retail stores. Microsoft’s commercial licensing segments license server products, including Windows Server, Microsoft SQL Server, Visual Studio, System Center, and related Client Access Licenses (CALs); Windows Embedded; Windows operating system; Microsoft Office for business, including Office, Exchange, SharePoint, Lync, and related CALs; Microsoft Dynamics business solutions; and Skype. Its commercial segment offers enterprise services, including premier support services and Microsoft consulting services; commercial cloud comprising Office 365 Commercial, other Microsoft Office online offerings, Dynamics CRM Online, and Microsoft Azure; and other commercial products and online services. The company markets and distributes its products through original equipment manufacturers, distributors, and resellers, as well as online.

Microsoft Careers

Join Microsoft today and be part of a company that values innovation, leadership, and diversity in its workforce. As a global leader in technology and digital transformation, Microsoft offers unparalleled job opportunities that propel your career to new heights.

Explore Career Opportunities at Microsoft

Whether you're a seasoned professional looking for your next challenge or a recent graduate eager to start your career, Microsoft has a position that suits your skills and ambitions. We are committed to fostering a culture of growth and learning, where every team member is supported in expanding their horizons.

Internship Programs

Kickstart your career with a Microsoft internship. Our internships provide invaluable workplace experience and networking opportunities in a supportive and dynamic environment. You'll work on real projects, learn from industry leaders, and gain the skills necessary for a successful career in technology.

Employment Benefits

Choosing a career at Microsoft means more than just a job. Our employees enjoy a range of benefits designed to empower them both professionally and personally. These include comprehensive health benefits, flexible working conditions, and opportunities for career advancement through professional development and diversity training.

Inclusive Culture and Diversity

At Microsoft, we believe that innovation comes from diversity of thought and inclusion. We are committed to a workplace where everyone feels valued and inspired. Our leadership is dedicated to fostering an environment where diverse perspectives lead to breakthrough innovations and a competitive edge.

Grow with Us

Career growth at Microsoft is about more than climbing the corporate ladder; it's about continuous learning, expanding your skills, and improving your capabilities. With access to various leadership and training programs, you can evolve as a professional and make a significant impact within the company and on the global stage.

Hiring Process

Our hiring process is designed to identify true potential. Starting with a review of your resume, followed by interviews that assess your problem-solving abilities and cultural fit, we ensure that all candidates have a fair chance to demonstrate their strengths and potential to contribute to our team.

Networking and Professional Development

Microsoft is a place where you can build a professional network that spans the globe. Our employees benefit from connections with top-tier professionals and industry leaders, which opens doors to innovative projects and collaborative opportunities that are second to none.

Join Our Team

If you're ready to take on exciting challenges and make a difference in the world of technology, explore the job opportunities at Microsoft. Search for open positions that match your skills and interests, and prepare to embark on a rewarding career path filled with innovation and opportunities for personal and professional growth.

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Learn more about Microsoft
Size
181,000 employees
Market Cap
$1,762.4 billion
Industry
Net Income
$51.3 billion
Founded
1975
5 Year Trend
+15.5%
Revenue
$153.2 billion
NASDAQ

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