WW Grainger

Director Product Software Engineering - Customer Information

WW Grainger$180K — $300K *
Information Technology
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's Degree in Computer Science or equivalent experience required
  • 10+ years engineering leadership experience, including managing managers required
  • Strong background in Agile, CI/CD, and cloud (AWS preferred)
  • Experience in data-intensive domains
  • Experience leading through change and modernization
  • Strong product thinking with product teams
  • Excellent communication and collaboration skills with technical and non-technical stakeholders

Responsibilities

  • Lead and develop engineering teams, manage and mentor, and support hiring
  • Drive systems execution and operational excellence through best practices
  • Operate as a strategic leader, facilitating cross-domain alignment
  • Ensure shared understanding and execution of domain objectives
  • Nurture a culture of continuous improvement using metrics
  • Make progress amid ambiguity and organizational challenges

Benefits

  • Medical, dental, vision, and life insurance with coverage starting day one
  • 18 PTO days and 6 company holidays annually
  • 6% company contribution to 401(k) with no required employee contribution
  • Employee discounts, tuition reimbursement, and financial counseling access
  • Maternity support programs with up to 14 weeks paid leave for birth parents
Full Job Description
Work Location Type: Remote

Req Number 333308

Compensation

The anticipated base pay compensation range for this position is $180,200.00 - $300,300.00. This role is eligible for an incentive target of up to 25 % , based on the achievement of individual and company performance objectives in accordance with the current terms of the incentive program which are subject to change.

Rewards and Benefits

With benefits starting on day one, our programs provide choice and flexibility to meet team members' individual needs, including:
  • Medical, dental, vision, and life insurance plans with coverage starting on day one of employment and 6 free sessions each year with a licensed therapist to support your emotional wellbeing.
  • 18 paid time off (PTO) days annually for full-time employees (accrual prorated based on employment start date) and 6 company holidays per year.
  • 6% company contribution to a 401(k) Retirement Savings Plan each pay period, no employee contribution required.
  • Employee discounts, tuition reimbursement, student loan refinancing and free access to financial counseling, education, and tools.
  • Maternity support programs, nursing benefits, and up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents.


For additional information and details regarding Grainger's benefits, please click on the link below:

https://experience100.ehr.com/grainger/Home/Tools-Resources/Key-Resources/New-Hire

Grainger Benefits

The pay range provided above is not a guarantee of compensation. The range reflects the potential base pay for this role at the time of this posting based on the job grade for this position. Individual base pay compensation will depend, in part, on factors such as geographic work location and relevant experience and skills.

The anticipated compensation range described above is subject to change and the compensation ultimately paid may be higher or lower than the range described above.

Grainger reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion at any time, consistent with applicable law.

Position Details

The Director, Product Software Engineering leads engineering teams responsible for delivering scalable, high-quality product solutions in close partnership with Product and Architecture. This role drives engineering execution, develops strong engineering leadership, and ensures reliable delivery of customer and business outcomes through modern, sustainable technology practices.

You will lead a large, multi-team engineering organization responsible for managing tier 1 applications, customer identity, team member experiences, and complex data pipelines, all of which forms a foundational domain for Grainger and central to our strategy to know our customer better than anyone else.

This is a highly collaborative leadership role that partners closely with Product, Architecture, UX, ML, Data, and other Engineering domains.

Location

Chicago, IL is the preferred location with a hybrid work environment (2 days per week in the Merchandise Mart office). We will also consider highly qualified remote candidates who are willing to travel to Chicago for onboarding and occasional team meetings. Onsite onboarding will be required.

You Will
  • Lead and Develop Engineering Teams - manage and mentor; drive clarity and team charters, support hiring, onboarding and leadership development.
  • Drive Systems, Execution and Operational Excellence - establish strong engineering practices and operations reviews. Improve reliability, observability, and performance.
  • Operate as a Strategic Leader - partnering with other teams and stakeholders, facilitate cross-domain alignment.
  • Ensure shared understanding, alignment, and execution capability for domain objectives and decisions, and be a strong advocate for the right technology choices to optimize the tradeoffs between value and risk, optimizing for small feedback loops.
  • Nurture a culture of continuous improvement, using metrics and signals to identify opportunities.
  • Make forward progress in the face of ambiguity and organizational inertia.


You Have:
  • Bachelor's Degree in Computer Science or equivalent, or equivalent experience required
  • 10+ years engineering leadership experience, including managing managers required
  • Strong background in Agile, CI/CD, and cloud (AWS preferred)
  • Experience in data-intensive domains
  • Experience leading through change and modernization
  • Strong product thinking and experience working with product teams
  • Excellent communication and collaboration skills with both technical stakeholders (engineers, architects, managers) and non-technical stakeholders (product, UX, business)
  • Passion and a track record for developing leaders

Preferred:
  • Experience with governing data pipelines
  • History of building resilient systems, including team support and incident management processes


About WW Grainger

W.W. Grainger (NYSE: GWW), with 2008 sales of $6.9 billion, is the leading broad-line supplier of facilities maintenance products serving businesses and institutions in the United States, Canada, Mexico, China, India and Panama. Through a highly integrated network including nearly 600 branches, 18 distribution centers and multiple Web sites, Grainger's employees help customers get the job done, saving them time and money by having the right products to keep their facilities running.

WW Grainger Careers

Join the dynamic team at WW Grainger, a leading broad line supplier of maintenance, repair, and operating products, where job opportunities abound in an environment ripe with innovation and leadership. At WW Grainger, we are committed to fostering an inclusive culture that values diversity and encourages professional growth through comprehensive diversity training and leadership development.

Work You’ll Do

At WW Grainger, you’ll be part of a robust team that’s dedicated to excellence. Whether you’re looking to start your career through our internship programs or seeking to advance as a seasoned professional, WW Grainger offers a path filled with opportunities for growth and learning. Our team members are equipped with the skills needed to lead industries and drive innovation at every level of the company.

Explore Job Opportunities and Employment

WW Grainger is not just hiring; we are building a future. Explore the numerous job opportunities across various departments where you can put your skills to test and contribute to our mission. From positions in supply chain management to customer service, technology to sales, WW Grainger seeks passionate, curious, and solution-driven team players.

Innovate and Lead

Join a company where innovation is at the core of our business strategy. WW Grainger’s leadership in the industry is enhanced by our commitment to innovation and continuous improvement. Our employees are encouraged to think big and act boldly, driving change that influences the entire market.

Career Development and Benefits

Invest in your future with WW Grainger’s unmatched career development programs. Go as far as your ambition takes you with near-limitless opportunities to advance your career supported by extensive training, development, and certification support. Enjoy a comprehensive benefits package that supports the health, well-being, and financial security of our employees and their families.

Internship Programs and Entry-Level Positions

Kickstart your career with WW Grainger through our internship programs or entry-level positions. Gain hands-on experience, build your resume, and make invaluable networking connections that will pave the way for a successful career. Our internships provide a unique insight into the workings of a major company and serve as a gateway to full-time employment.

Join Our Team

Search open positions that match your skills and interests. We look for individuals who are eager to drive their own career path while contributing to a team that values hard work and creativity.

Stay Connected

Keep up to date with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding opportunities that await at WW Grainger.

Interview and Resume Tips

Prepare for your interview at WW Grainger with resources that help you stand out. Learn what we look for in potential hires and how to effectively highlight your experiences and skills on your resume. At WW Grainger, we are more than a company—we are a community. We are dedicated to maintaining an environment where every team member feels valued and has the opportunity to excel. Join us in our mission to help professionals keep their operations running and their people safe.
Learn more about WW Grainger
Size
22,700 employees
Market Cap
$28.3 billion
Industry
Net Income
$695 million
Founded
1927
5 Year Trend
+5.1%
Revenue
$11.7 billion
NASDAQ

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