Summary/Objective

The Director of Product Operations & Analytics is the architect of how the product strategy and business impact are intertwined. Driving operational excellence, this leader establishes the systems, insights, and monetization discipline that power durable growth across the product portfolio.

Operating at the intersection of Product, Engineering, Revenue Operations, Business Systems, Finance, and Product Marketing, this role ensures that every roadmap decision, product launch, and pricing evolution is grounded in data and tied to revenue outcomes. The Director builds a unified operating and analytics framework that connects product usage, customer value, and commercial performance into a single source of truth.

Beyond execution, this leader shapes how the organization thinks about product success - elevating the maturity of measurement, enabling evidence-based prioritization, and embedding pricing and packaging strategy into the core product lifecycle. By leading Product Operations directly and developing both the Product Analytics and Pricing Strategy functions, this Director creates the infrastructure for scalable, data-driven decision-making and monetization excellence.

This role is instrumental in ensuring that Product is not just a delivery function but a measurable growth engine for the business.

Essential Functions

• Pricing Governance & Product Monetization
  Oversee pricing governance across all product lines, with accountability to the Pricing Committee. Ensure strategic pricing & packaging approaches for AI, FinTech & SaaS monetization are implemented and refined using scenario modeling and performance analytics. Manage the Pricing & Strategy lead, ensuring end-to-end commercial execution from SKU creating through CRM configuration, billing system implementation and usage metering. Partner with Business Systems & Finance to guarantee accurate pricing deployment, clean data flows, and operational integrity across systems.
• Product KPI Framework & Executive Reporting
  Own the product KPI framework that powers data-driven business decisions. Oversee the creation and maintenance of data governance standards, reporting cadences, and dashboards spanning strategic initiatives, quarterly roadmap planning, product health, feature adoption, monetization performance, retention, and expansion tied to business outcomes.
• Product Operating Model & AI-Enabled EfficienciesServe as the operational lead on critical projects related to product-based transformation of the business. Drive the evolution of the product operating model, ensuring disciplined planning and managing technology systems (e.g. Craft.io, Jira, Confluence) integrations. Champion AI-enabled efficiencies within the Product organization, improving requirements consistency and quality, accelerating workflows and scaling output.
• Team Leadership & Cross-Functional AlignmentLead, mentor, and develop the Director, Pricing & Strategy and Senior Data Analyst, including project prioritization, resource allocation, talent development and hiring. Act as a connective leader across Product, Engineering, Revenue Operations, Business Systems, Finance, and Product Marketing, building durable cross-functional alignment and ensuring the organization operates from a consistent, trusted source of product data.

Education and Experience

Education:

• Required: Bachelor's Degree in engineering, economics, business or equivalent field

Experience:

• Required: 8+ years leading and management the Product Operations & Analytics function for a Mid-Market to Enterprise B2B FinTech and/or SaaS company
• Preferred: Product strategy experience in FinTech; experience with post-acquisition system integration; Experience leveraging AI as a growth lever

Additional Eligibility Qualifications

Required Skills:

• Demonstrated success driving measurable revenue growth through disciplined product prioritization, innovation management, and monetization optimization, balancing customer value with commercial impact.
• Proven ability to design and operationalize a scalable Product Operating Model, including roadmap governance, portfolio management, launch rigor, and performance measurement frameworks.
• Experience leading and developing analytics and pricing professionals, with accountability for both strategic direction and execution quality.
• Deep analytical capability, including hands-on fluency in SQL and business intelligence tools (e.g., Power BI, Snowflake, Looker), and the ability to translate complex datasets into executive-ready insights.
• Expertise in defining and governing product KPIs across adoption, engagement, retention, expansion, and pricing performance, ensuring alignment between product, CRM (e.g., Salesforce), and billing systems.
• Experience overseeing pricing and packaging strategy, including performance monitoring, elasticity analysis, monetization modeling, and cross-functional rollout coordination.
• Track record of end-to-end ownership from opportunity framing and business case development through launch, performance monitoring, and outcome realization.
• Ability to build alignment across Product, Engineering, Revenue Operations, Business Systems, Finance, and Product Marketing; skilled at influencing senior stakeholders without direct authority.
• Executive communication proficiency, with experience delivering structured reporting and recommendations to C-level leadership.
• Bias toward structured decision-making, operational clarity, and continuous improvement in complex, multi-product SaaS companies.