Job Summary:This job establishes a cohesive product vision and strategy across the company, leading product strategy development with cross-functional teams. It balances innovative design with technical implementation while meeting regulatory requirements and customer needs. The focus is on enhancing customer experience, using metrics for product success, and standardizing analytics and market research for data-driven decisions. Responsibilities include ensuring product profitability, leading operational reviews, and collaborating with global partners to maximize efficiency in a dynamic environment.
Job Description:Essential Responsibilities: - Establish a shared vision across the company for one or more products, or a platform product enabling development & scalability, with a deliberate and cohesive strategy.
- Leads product strategy development, and develops a clear, executable view of the product strategy with cross-functional stakeholders.
- Influences the architectural roadmap and balances innovative design and technical implementation, while balancing regulatory requirements, time-to-market, meeting customer needs and product profitability.
- Champions the customer experience and prioritizes customer needs in product requirements and decision making.
- Defines and uses metrics that inform the success of products including usability studies, research and market analysis.
- Standardizes workstreams to include analytics, customer discovery, market research and competitive analysis to drive data-driven decision-making.
- Responsible for product profitability, including budgetary decisions.
- Leads operational mechanisms that drive execution and accountability including Product Reviews, Operating Reviews, and Business Reviews. Interfaces with senior leadership as needed.
- Maximizes efficiency in a constantly evolving environment where the process is fluid and creative solutions are the standard.
Minimum Qualifications:- 10+ years relevant experience and a Bachelor's degree OR Any equivalent combination of education and experience.
- 2 years of experience leading others
Additional Responsibilities & Preferred Qualifications:Key Responsibilities:- Leadership & Strategy: Lead the product management team and collaborate with cross-functional teams (engineering, design, global markets, operations) to define and execute the product strategy for the AI Assistant.
- Roadmap & Execution: Own the end-to-end product lifecycle, from ideation to launch, for new features and innovations. Define clear priorities, align with stakeholders, and ensure timely delivery.
- Market & Competitive Analysis: Stay ahead of industry trends, AI advancements, and competitor offerings. Use data and insights to inform decision-making and identify opportunities.
- Cross-Functional Collaboration: Work closely with engineering teams to ensure seamless execution of features, collaborating with design, data science, and other product teams to build a best-in-class product.
- Data-Driven Decision Making: Utilize data and analytics to drive decisions, measure success, and optimize the platform for performance, experience, and scalability.
- Bias for Action: Have a testing and validation mindset with a drive to take action and learn based off data and discovery to drive the product and better-informed decision making.
- Stakeholder Management: Present product vision, strategy, and performance metrics to senior leadership and other key stakeholders. Drive alignment across teams and departments.
Qualifications:
- Proven track record of leading and growing high-performing product teams, fostering a collaborative and innovative environment.
- Strong understanding of AI/ML technologies and their application to real-world products, in particular assistants and LLMs.
- Experience in managing products and aligning product development with business objectives.
- Ability to identify product opportunities, define clear solutions, and drive execution in a fast-paced, rapidly changing environment.
- Understanding of servicing channels, customer pain points, and customer service a plus.
- Payments, financial services, and e-commerce experience a plus.
Subsidiary:PayPal
Travel Percent:0
The base pay for this role will depend on where you work and the relevant experience and expertise you bring. The expected range of pay for this role by location is:
Primary Location | Pay Range:Austin, Texas: ($198,000.00 - $294,250.00 Annually)
Additional Location(s) | Pay Range:San Jose, California: ($218,000.00 - $323,950.00 Annually)
Additional compensation for this role may include an annual performance bonus, equity, or other incentive compensation, as applicable.
For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.
Our Benefits:At PayPal, we're committed to building an equitable and inclusive global economy. And we can't do this without our most important asset-you. That's why we offer comprehensive, choice-based programs, to support all aspects of personal wellbeing-physical, emotional, and financial-delivering meaningful value where it matters most. We strive to create a flexible, balanced work culture with a holistic approach to benefits, including generous paid time off, healthcare coverage for you and your family, and resources to create financial security and support your mental health.
