Summary:Bamboo Health is seeking a Director of Product Management to lead the AI product strategy and roadmap for our Bridge solutions while managing a Product Manager and Product Owner responsible for delivering our AI capabilities. This team owns the AI-driven patient engagement experience following hospital discharge and other referral patterns-including outreach, intake, automated text messaging, operational and outcomes metrics, provider scheduling, and ongoing optimization of the AI agent experience.
You will own the AI-driven portion of the patient journey end to end, partnering closely with engineering, clinical, and operations teams, and with the counterpart team that owns our human-in-the-loop platform for the moments where a patient needs a Care Navigator. This is a high-visibility role at the center of one of our fastest-growing solutions.
What You'll Do:- Own the product strategy and roadmap for the agentic AI experience within our Bridge solutions.
- Drive continuous improvement of AI agent performance, including conversation quality, task completion rates, and escalation accuracy to human-in-the-loop workflows.
- Expand AI capabilities across patient and practice outreach, multilingual support, text messaging, and scheduling.
- Partner with engineering, data science, and clinical stakeholders to translate patient and provider needs into clear, well-scoped product requirements.
- Define and track success metrics for the automated portions of the patient journey, using data to prioritize the roadmap.
- Collaborate with the BIH human-in-the-loop product team to ensure a seamless handoff between AI-led and human-led workflows.
- Lead, coach, and develop a Product Manager and Product Owner, fostering strong product management practices and setting a high bar for prioritization, roadmap execution, PRD quality, and user story/epic definition.
- Partner with sales, implementation, and client success teams to support new client rollouts and ongoing deployments.
What Success Looks Like...In 3 months...- Develop deep fluency in the Bridge AI product - the agent experience, current roadmap, key metrics, and how patients and practices move through the journey.
- Build strong working relationships across the AI team, the BIH human-in-the-loop team, engineering, clinical, and customer-facing teams.
- Get up to speed on active client implementations and identify any near-term risks or gaps in the current roadmap.
In 6 months...- Establish an organized, prioritized product roadmap for the AI team, with clear PRDs, user stories, and epics.
- Put in place consistent product processes - prioritization framework, roadmap cadence, and requirements documentation - across the team.
- Demonstrate measurable improvement in at least one AI agent performance metric (e.g., task completion rate, escalation accuracy).
In 12 months...- Own a mature, scaling product area with measurable business outcomes across a growing client base.
- Expand AI capabilities into new areas of the patient journey.
- Be recognized as a go-to product leader for Bridge's AI capabilities, internally and with clients.
What You Need:- 10+ years of experience in product management, including 5+ in healthcare, with a focus on strategic product development and innovation.
- Track record of owning a product area end to end - strategy, roadmap, execution, and measurable outcomes.
- Strong ability to translate ambiguous problems into clear prioritization, PRDs, and user stories.
- Experience leading and developing product teams, including direct management of Product Managers and/or Product Owners.
- Excellent cross-functional collaboration skills, including with engineering, clinical, and go-to-market teams.
- Experience participating in client facing / sales meetings and presentations.
- Experience with agentic AI, conversational AI, or LLM-based product experiences.
- Experience with care coordination, care navigation, or post-discharge patient engagement.
- Experience scaling a product through multiple health system or payer client implementations.
- Comfort using or learning AI-supported tools (e.g., ChatGPT, CoPilot, or role-specific tools) to improve daily workflows.
- A forward-thinking, curious mindset with an openness to experimenting with new technologies.
- Strong analytical and problem-solving skills, with sound judgment and creativity in designing solutions.
- Proven ability to thrive in fast-paced, high-growth, and rapidly evolving environments.
- Ability to work effectively in a remote-first environment, ensuring high-quality virtual interactions with minimal distractions.
- The ability to travel periodically or frequently for work.
What You Get:- Join one of the most innovative healthcare technology companies in the country.
- Have the autonomy to build something with an enthusiastically supportive team.
- Learn from working at the highest levels and on the most strategic priorities of the company, including from world class investors and advisors.
- Receive competitive compensation including health, dental, vision and other benefits.
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