Summary of Position The Director, Product Enablement & Operations is responsible for driving operational excellence, AI enablement, and product lifecycle governance across the Product organization. This role leads Product Operations functions that support operational scalability, tooling strategy, cross-functional coordination, and execution consistency across product development activities.
The Director partners closely with Product leadership to improve operational effectiveness through process optimization, tooling adoption, AI-enabled workflow improvements, and organizational enablement initiatives that support product delivery and execution quality across a fast-paced, matrixed environment.
Essential Duties and ResponsibilitiesAI Enablement & Operational Efficiency- Identify, evaluate, and roll out AI tools across the product development lifecycle - roadmapping, requirements, design, content ops, documentation - with measurable gains in efficiency and quality.
- Champion AI use across the Product organization, leading adoption and change management to embed AI into workflows and improve business outcomes.
- Track emerging AI trends in product operations, design and run pilots, measure results, and build the business case for broader rollout.
Tooling & Platform Management- Own the Product organization's tooling strategy, with accountability for efficiency, adoption, and ROI.
- Lead change management and adoption programs so new tools land cleanly across product teams.
Training Framework & Team Development- Build and scale a training program covering onboarding, skill-building, and ongoing development across product roles.
- Own onboarding for new hires - set the bar for their first weeks, raise engagement, and shorten time to productivity.
Strategic Leadership & Cross-Functional Collaboration- Build and maintain a collaborative environment with stakeholders across product, engineering, finance, sales, customer success, and leadership to ensure strategic objectives are met.
- Build the systems that get product managers the data they need to make better decisions.
- Define strong communication strategies that provide effective sharing of information, determining the most appropriate communication channels, formats, and frequency.
- Run the decision-making forums on the product operating cadence - surface risks, shape priorities, and get teams aligned faster.
- Comfortable leading initiatives and reviews with executive stakeholders.
Qualifications Expected for Position- 10+ years of experience in product operations, product management, or a related field at a leading digital health or technology firm.
- Track record of rolling out AI tools at scale, ideally on product or management teams, with measurable impact on efficiency and quality.
- Has designed and scaled processes that measurably improved efficiency, accuracy, or performance, backed by solid data analysis and KPI reporting.
- Deep understanding of the product development lifecycle, specifically in a technology-focused company.
- Can break down complex problems, find root causes, design solutions, and plan the rollout.
- Operates independently - sets direction and ships results on high-impact, cross-functional work.
- Proficient in stakeholder management, relationship building, and communication management across executive levels.
- Strong written and verbal communication, including executive-level presentations on roadmap updates, quarterly objectives, and org-wide initiatives.
- Familiarity with tools like Figma, Jira, Confluence, Miro, Airtable, Productboard, and modern AI assistants.
- Experience in a B2B2C software company is preferred; experience in healthcare is a strong plus.
- Bachelor's degree in a related field. In lieu of a Bachelor's degree, an equivalent combination of education and experience is accepted.
The base salary range for this position is $165,000 - $187,000. In addition to a base salary, this position is eligible for a performance bonus and benefits (subject to eligibility requirements) listed here: Teladoc Health Benefits 2026. Total compensation is based on several factors including, but not limited to, type of position, location, education level, work experience, and certifications. This information is applicable for all full-time positions.
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We follow a Flexible Vacation Policy, intended for rest, relaxation, and personal time. All time off must be approved by your manager prior to use. You will also receive 80 hours of Paid Sick, Safe, and Caregiver Leave annually. This applies to full-time positions only. If you are applying for a part-time role, your recruiter can provide additional details.
As part of our hiring process, we verify identity and credentials, conduct interviews (live or video), and screen for fraud or misrepresentation. Applicants who falsify information will be disqualified.
Teladoc Health will not sponsor or transfer employment work visas for this position. Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.
