Resp & Qualifications

PURPOSE:

The Director of Portfolio & Process Management drivers' organizational effectiveness by monitoring the end-to-end enterprise portfolio, promoting delivery excellence, and ensuring rigorous execution. Through data-driven oversight and a commitment to operational efficiency, this role accelerates innovation and delivers impactful, enterprise-wide results.

Primary responsibilities include:

• Provide strategic leadership and oversight over the end-to-end enterprise project portfolio, ensuring alignment with organizational goals and proactively identifying opportunities for continuous improvement and innovation across initiatives.
• Lead the Agile Center of Excellence, driving the adoption, implementation, and ongoing enhancement of Agile methodologies, standards, and best practices across the enterprise.
• Establish and scale a PMO shared service / PM as a Service model, including highly specialized capabilities (e.g., master scheduling), to optimize intake, prioritization, and delivery support across customer projects.
• Collaborate with PMO Director to define clear role and performance expectations for Project Managers as the buffer between the customers project-oriented operating model and product-oriented model, leading the team through significant change while maintaining service-level requirements and customer commitments.
• Adapt Project Management coverage, capacity, and prioritization approaches to support a product/platform-oriented organization while sustaining contractual outcomes and avoiding a degradation in quality or timeliness.
• Establish new interaction models and ways of working with product/platform roles to enable seamless execution and accountability through transformation.
• Drive the use of artificial intelligence (AI) and automation to streamline and optimize project management reporting, reduce manual effort, and improve the timeliness and accuracy of portfolio insights.
• Conduct a comprehensive rewrite of PM standard operating procedures (SOPs), templates, and controls to align with the new PM role and ways of working; partner with the Process team to update audit procedures accordingly.
• Establish an operational reporting capability that creates visibility into the performance of business operations and can be used to support on-going improvement activities.
• Coach and develop team members to sustain a high-performing, accountable delivery organization.

ESSENTIAL FUNCTIONS:

• Oversees SBP customers facing project portfolio, including performance reporting, change management, annual planning, and resource alignment.
• Leads Agile Center of Excellence, defining standards and deploying coaches to teams to develop and deliver training, facilitate ceremonies, provide coaching, and measure and improve performance.
• Develop and maintain a continuous improvement practice to drive organizational efficiency and improve outcomes across business operations.
• Establishes and leads an operational reporting capability that creates transparency into operational performance and improvement opportunities.
• Manages customer interactions and expectations.
• Attends to staffing needs, such as interviewing, rewards & recognition, mentoring, and conflict resolution.
• Manages the evaluation of implications/risks on existing or proposed projects, programs, processes, and policies/laws and implement improvements.
• Acts as a mentor to Portfolio & Process team members.

QUALIFICATIONS:

Education Level: Bachelor's Degree OR in lieu of a Bachelor's degree, an additional 4 years of relevant work experience is required in addition to the required work experience.

Experience:

• 8 years experience as a project manager or team lead.
• 3 years management experience.

Knowledge, Skills and Abilities (KSAs)

• Expertise of Customer Portfolio Management Process
• Resource & Capacity Management
• Opportunity Identification & Optimization
• Change Leadership
• Cross-Functional Collaboration
• Team Development & Motivation
• Strategic Decision-Making
• Stakeholder & Relationship Management
• Facilitation & Governance Leadership
• Agile Leadership
• Continuous Improvement
• Project Management
• Resource Planning & Management
• Scaled Agile Framework (SAFe) Methodology

Travel Requirements:

• 1-2x monthly travel to DC/MD/VA offices
• 1-2x quarter travel outside of DC/MD/VA

S alary Range: $145,440 - $269,973

Salary Range Disclaimer

The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the work is being performed. This compensation range is specific and considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience, education/training, internal peer equity, and market and business consideration. It is not typical for an individual to be hired at the top of the range, as compensation decisions depend on each case's facts and circumstances, including but not limited to experience, internal equity, and location. In addition to your compensation, CareFirst offers a comprehensive benefits package, various incentive programs/plans, and 401k contribution programs/plans (all benefits/incentives are subject to eligibility requirements).

PHYSICAL DEMANDS:

The associate is primarily seated while performing the duties of the position. Occasional walking or standing is required. The hands are regularly used to write, type, key and handle or feel small controls and objects. The associate must frequently talk and hear. Weights up to 25 pounds are occasionally lifted.

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