Position SummaryThe Director of Payroll Operations provides strategic leadership and operational oversight for the company's payroll function across multiple markets. This role leads Payroll Managers and their teams responsible for delivering payroll services for a diverse client base within a Professional Employer Organization (PEO) environment.
The Director will focus on operational excellence, payroll accuracy, compliance, and team leadership while driving continuous improvement across payroll systems, processes, and service delivery. This role partners closely with client service teams, HR consulting, benefits operations, accounting, and implementation teams to ensure a seamless payroll experience for clients and their employees.
The ideal candidate is a strong operational leader who thrives in a fast-paced environment, can lead distributed teams across multiple locations, and understands the complexity of multi-client payroll operations.
Key ResponsibilitiesPayroll Operations Leadership- Provide leadership and oversight of payroll operations across multiple markets and offices.
- Lead Payroll Managers responsible for day-to-day payroll execution and team performance.
- Ensure accurate and timely payroll processing across multiple pay schedules including weekly, bi-weekly, semi-monthly, and monthly payrolls.
- Establish operational standards, controls, and best practices to ensure consistency across payroll teams.
- Monitor payroll performance metrics and implement improvements that strengthen accuracy and operational efficiency.
Team Leadership and Development- Lead, coach, and develop Payroll Managers and their teams of payroll specialists.
- Build a high-performing payroll organization capable of supporting company growth.
- Establish clear expectations for accountability, collaboration, and service excellence.
- Promote consistent communication and coordination across teams located in multiple offices and states.
Client Experience and Service Delivery- Partner closely with Client Success, HR Consulting, and Implementation teams to ensure seamless payroll delivery.
- Serve as the escalation point for complex payroll issues and client concerns.
- Support client retention by ensuring payroll challenges are resolved quickly and effectively.
- Promote proactive communication and service standards that strengthen client relationships.
Compliance and Risk Management- Ensure payroll operations comply with all federal, state, and local wage and tax regulations.
- Maintain strong internal controls around payroll processing, funding verification, and ACH activity.
- Partner with accounting and finance teams to ensure accurate reporting and reconciliation.
- Support internal audits and regulatory compliance initiatives.
Systems and Process Improvement- Support adoption and effective use of payroll and CRM systems across payroll teams.
- Identify opportunities to improve payroll workflows, documentation, and operational efficiency.
- Partner with internal teams to resolve system issues and support technology enhancements.
- Drive continuous improvement initiatives that enhance payroll accuracy, efficiency, and client experience.
Qualifications- 8+ years of payroll experience, preferably within a PEO, multi-client payroll environment, or high-volume payroll operation
- 3+ years of leadership experience managing managers or large operational teams
- Strong knowledge of payroll regulations, wage and hour laws, and payroll tax fundamentals
- Experience leading teams across multiple offices or locations
- Proven ability to operate in a fast-paced operational environment
- Strong analytical, problem-solving, and organizational skills
- Excellent communication and leadership abilities
Preferred Qualifications- Professional Employer Organization (PEO) experience
- Certified Payroll Professional (CPP) certification
- Experience with payroll system implementations or migrations
- Experience leading operational process improvement initiatives
Systems and Tools- Microsoft Dynamics CRM
- myHR payroll platform (myHR 1.0 / myHR 2.0)
- Microsoft Office Suite
