Director of People & CulturePosition SummaryThe Director of People & Culture provides strategic and operational leadership for all human resources functions across the resort property. This executive-level role partners closely with senior leadership to drive workforce strategy, ensure legal compliance, enhance employee engagement, and strengthen a high-performance service culture.
This position oversees talent acquisition, compensation and benefits, learning and development, employee relations, HR systems, compliance, and employee housing operations.
Key ResponsibilitiesStrategic Leadership- Serve as a key member of the Executive Leadership Team and trusted advisor on people-related strategy.
- Advise leadership on HR policies, workforce trends, and organizational effectiveness.
- Ensure compliance with all applicable employment laws and regulations.
- Partner with legal counsel on complex or high-risk HR matters.
- Lead and develop the People & Culture leadership team.
Talent Acquisition & Workforce Planning- Oversee recruiting, staffing, and onboarding for hourly, salaried, and leadership roles.
- Identify and implement internal and external recruitment methods.
- Develop workforce plans addressing seasonality, turnover, succession planning, and growth.
- Ensure equitable hiring practices and equal employment opportunity.
- Manage job analysis, job descriptions, and classification processes.
- Oversee employment authorization and work eligibility processes for non-U.S. citizens.
Policy, Compliance & Risk Management- Develop and administer HR policies and procedures.
- Serve as the organization's EEO Specialist.
- Lead employee relations investigations and corrective actions.
- Oversee unemployment claims, appeals, and hearings.
Learning, Development & Performance Management- Lead performance management, goal-setting, and evaluation processes.
- Oversee training programs related to leadership, compliance, service standards, and operational skills.
- Support organizational change management initiatives.
Compensation & Benefits- Develop and manage compensation strategies, including wage structures and incentive programs.
- Ensure market competitiveness and internal equity.
- Oversee benefits administration (health, retirement, leave, and wellness).
- Ensure compensation and benefits compliance.
- Review payroll for accuracy and compliance.
Employee Engagement & Relations- Develop recognition and rewards programs that support engagement and retention.
- Advise leaders and employees on employee relations matters.
- Support conflict resolution and mediation.
- Ensure consistent application of policies and workplace standards.
- Manage complaints involving federal, state, and local agencies.
- Ensure workplace health and safety compliance.
Financial Management- Develop and manage departmental budgets, including labor, training, and housing operations.
- Monitor costs and implement fiscal controls while maintaining compliance and service quality.
Employee Housing- Provide strategic oversight of employee housing operations.
- Ensure housing facilities are safe, compliant, and well-maintained.
- Establish and enforce housing policies and occupancy standards.
- Partner with facilities, security, and operations teams to support resident wellbeing.
QualificationsEducation & Experience- Bachelor's degree in Human Resources, Business Administration, or related field required.
- Master's degree preferred.
- Minimum of 10 years of progressive HR leadership experience.
- Hospitality, resort, or large multi-department environment experience strongly preferred.
- Experience overseeing employee housing preferred.
- SPHR certification preferred.
Knowledge & Skills- Extensive knowledge of employment law and HR best practices.
- Strong leadership, coaching, and organizational development skills.
- Proven financial and budgeting acumen.
- Excellent communication and conflict-resolution skills.
- Ability to thrive in a fast-paced, service-driven environment.
Compensation & Privileges- Competitive pay and bonus program with scheduled reviews and salary increases.
- Complimentary club membership.
Physical Requirements- Ability to lift up to 15-25 pounds.
- Ability to sit for extended periods and walk throughout the property.
- Ability to bend, reach, and perform repetitive motions.
- Ability to communicate effectively with employees, leaders, and guests.
