Job title: Director Patient Support Services Platform Solutions
About the Job The Director, Patient Support Services Platform Solutions will provide both strategic and tactical leadership across Therapeutic Areas with a focus on programs that will optimize the patient experience, improve the productivity and efficiencies of our teams, scale existing capabilities, and drive operational excellence. Responsibility will span all applicable technology platforms including, but not limited to our CRM and Events Platforms.
The candidate must be solution-oriented, operationally savvy, creative, highly organized, flexible, and adept at working in a matrix environment handling multiple projects with multiple deadlines and stakeholders. The position will report to the Sr. Director, Platform Solutions and is based in Cambridge, MA.
Main Responsibilities- Providing a high level of strategic analysis and planning with the ability to work with and manage demands and expectations from multiple internal customers
- Developing and delivering trainings both face-to-face and virtual; training subject matter experts who will serve as trainers
- Develop Strategic Training plan that provides a consistent experience across TAs for new hires, business users, and SMEs.
- Establish and implement key metrics to track and communication level of value and impact of training initiatives.
- Assessing activities across functions and identifying opportunities for improved training outreach to the business including communication strategy
- Support the enhancement and new capabilities process for Events Platform.
- Act as a champion of continuous improvement
- Work with our internal and/or external teams to support and or troubleshoot issues as needed.
- Develop and maintain relationships with key digital stakeholders and technology partners.
About YouQualifications
- Completion of a bachelor's degree (or higher) or another closely related field.
- 10 or more years of experience building CRM solutions or working within PSS or other bio-pharmaceutical experience.
- Strong leadership and analytical skills, ability to deliver on project objectives on time and within budget.
- Experience with Salesforce Health Cloud and ecosystems - Certifications a plus.
Preferences
- Proven ability to lead and influence teams without direct authority.
- Highly self-directed; proactively and independently work issues and manage projects with minimal direction.
- Proven ability to communicate and present effectively to senior leaders, cross-functional and cross-organizational teams in a matrix environment
Why Choose Us- Bring the miracles of science to life alongside a supportive, future-focused team.
- Discover endless opportunities to grow your talent and drive your career, whether it's through a promotion or lateral move, at home or internationally.
- Enjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact.
- Take good care of yourself and your family, with a wide range of health and wellbeing benefits including high-quality healthcare, prevention and wellness program
The salary range for this position is:
$178,500.00 - $257,833.33
All compensation will be determined commensurate with demonstrated experience. Employees may be eligible to participate in Company employee benefit programs, and additional benefits information can be found here.
