About the Role:

The Director of Patient Financial Services provides strategic leadership for patient financial responsibility operations, including patient billing, payment arrangements, collections, account resolution, financial assistance programs, and patient communications. This role is responsible for improving patient account performance, reducing patient A/R and bad debt, enhancing the patient financial experience, and ensuring patients have access to available financial resources while supporting organizational financial objectives. The Director leads a high-performing team, drives operational excellence, and ensures compliance with applicable healthcare regulations and organizational policies.

Schedule: Monday - Friday; 8:00 AM - 5:00 PM

Minimum Qualifications:

Experience/Education:

• 7 years of progressive healthcare revenue cycle experience
• 3 years of leadership experience managing revenue cycle or patient financial services teams
• Bachelor's degree in Healthcare Administration, Business Administration, Finance, Accounting, or a related field

Essential Duties
• Provide strategic leadership and oversight of all patient financial services operations, including patient billing, payment arrangements, collections, account resolution, and financial assistance programs.
• Develop and implement strategies to improve patient collections, reduce patient accounts receivable, and minimize bad debt while maintaining a positive patient experience.
• Oversee patient communications, financial counseling, statement processes, and inquiry resolution to ensure clear, timely, and consistent patient engagement.
• Monitor patient account activity, analyze financial performance trends, and implement initiatives to improve payment outcomes and financial clearance.
• Collaborate with revenue cycle, intake, and payment posting teams to improve operational efficiency, payment application accuracy, and overall account resolution.
• Lead patient affordability and assistance efforts, including manufacturer copay assistance, foundation support, and internal financial assistance programs.
• Develop, implement, and maintain policies, procedures, and workflows that support revenue integrity, patient advocacy, and operational effectiveness.
• Establish and monitor key performance indicators, prepare reports, and communicate results related to patient financial performance and operational goals.
• Ensure compliance with federal, state, and local regulations, payer requirements, and organizational policies related to patient billing, collections, and financial assistance activities.
• Recruit, develop, coach, and lead a high-performing patient financial services team while establishing accountability, performance expectations, and professional development opportunities.

Other Requirements
• Presenting ideas in an easy to understand manner with an engaging and captivating style. Effectively communicating complex ideas or thoughts in an easy to understand manner. Using appropriate grammar, including vocabulary and sentence structure. Proficient in Microsoft Office
Suite, EMR software, payroll software, and all other software programs.
• Must uphold all principles of confidentiality and patient care to the fullest extent while adhering to and complying with the Health Insurance Portability and Accountability Act (HIPAA) at all times.
• Knowledge of, and sensitivity to, cultural and language differences.
• Able to perform basic mathematical computations.
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee may be required to stand, walk, sit, bend, twist, talk, and hear. There may be prolonged periods of sitting, typing, and reading. The employee may occasionally handle up to twenty-five(25)pounds. Specific
vision abilities required by this job include reading, distance, computer, and color vision. Talking and hearing are essential to communicate with patients, vendors, and staff.

About the Benefits:

• Competitive Compensation
• Comprehensive Medical Insurance
• Dental and Vision Insurance
• Company Life Insurance
• Voluntary Life and Disability Insurance
• Additional Voluntary Supplemental Plans
• Flexible Spending Account (Medical and Dependent Care)
• Health Savings Account
• 401K Retirement Plan
• Employee Assistance Program (EAP)
• Employee Discounts
• Ramsey SmartDollar Program
• Referral Program
• Tuition Assistance
• Paid Time Off
• 8 Paid Company Holidays

Patient Advocacy Statement:

At Palmetto Infusion, we believe that patient advocacy is at the heart of everything we do, regardless of our roles within the organization. Each member of our team is dedicated to putting the needs and well-being of our patients first. Whether we're working directly with patients or supporting them behind the scenes, our commitment to being a compassionate advocate is paramount. We understand that every interaction, every decision, and every effort contribute to the quality of care our patients receive.

Together, we strive to ensure that every individual feels heard, supported, and empowered throughout their healthcare journey. This dedication to patient-centered care is what creates "The Palmetto Experience" - a standard of excellence that defines us and enriches the lives of those we serve.

Physical Demands:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the primary functions of this job. While performing the duties of this job, the employee may be required to frequently stand, walk, sit, bend, twist, talk, and hear. There may be prolonged periods of sitting, keyboarding, reading, as well as driving or riding in transport vehicles. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include reading, distance, computer, and color vision. Talking and hearing are essential to communicate with patients, vendors, and staff.

OTHER

All employees must uphold the confidentiality of protected health information and follow all HIPAA policies. This position has access to sensitive information and a breach of information may be grounds for immediate termination.