Overview of Role:We are seeking a Director of Patient Services responsible for the strategic oversight and continuous evolution of Summit Therapeutics' patient support programs. This role will lead the execution and optimization of high-impact services to ensure patients receive timely, coordinated access to therapy.
The Director will manage third-party vendors, monitor operational performance, and partner cross-functionally to enhance the overall patient experience, ensure compliance, and remove barriers to access. This role plays a critical part in supporting patient access and successful commercialization. This position reports to the Sr. Director, Trade, Distribution & Patient Services.
Role and Responsibilities:- Lead design and execution of HUB, copay, and patient assistance programs
- Support oncology launch planning and execution
- Manage vendors and performance
- Coordinate with outsourced Field Reimbursement Managers (FRMs) to align patient services with field reimbursement support and provider needs
- Partner across Market Access, Commercial, Medical, Trade, and Compliance, Finance
- Track KPIs (time to therapy, approvals, adherence)
- Identify insights from the field and translate them into actionable strategies to enhance patient access and support
- Partner with Market Access Strategy to develop appropriate tools and resources for service offerings
- Ensure compliance with legal and regulatory requirements
- Continuously improve patient experience
- All other duties as assigned
Experience, Education and Specialized Knowledge and Skills:- Bachelor's degree required; advanced degree preferred
- Minimum of 10+ years of experience in Patient Services, Market Access, or related functions
- Oncology or specialty product experience required
- Demonstrated experience supporting product launches
- Strong understanding of HUB services, reimbursement, and patient access models
- Strong understanding of oncology patient access and reimbursement, including buy-and-bill dynamics, provider economics, and site-of-care considerations across community and academic settings
- Experience partnering with Field Reimbursement Managers (FRMs) and aligning patient services programs to field reimbursement strategies
Key Competencies:- Strategic and execution-oriented
- Patient-centric mindset
- Strong vendor/program management
- Excellent communication and leadership
This is the pay for this position
Pay Transparency
$203,000-$253,000 USD
Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, certifications, and specific work location. This may be different in other locations due to differences in the cost of labor. The total compensation package for this position may also include bonus, stock, benefits and/or other applicable variable compensation.
Summit does not accept referrals from employment businesses and/or employment agencies in respect of the vacancies posted on this site. All employment businesses/agencies are required to contact Summit's Talent Acquisition team at [redacted] to obtain prior written authorization before referring any candidates to Summit.
