Job TitleDirector, Partner Management
What does a successful Director, Partner Management do at Fiserv?As a successful Director, Partner Management, you will lead a team acting as an extension of our client's business representing Fiserv. You will be accountable for a client segment's strategic and operational outcomes.
What you will do:- Lead a client project and service team responsible for all project intake and client prioritization
- Provide consultation, cross-functional leadership to Fiserv support teams and manage the overall day to day relationship
- Develop strategies, processes and people to effectively manage the client segment
- Develop a trusted partner relationship with client segment stakeholders and executive sponsors
- Lead and develop a Project and Service team that manages the client relationship by providing consultation and leadership to drive strategic and operational outcomes
- Develop and implement effective strategies and processes to manage client segment
What you will need to have:- 7+ years experience building productive and profitable working relationships with clients
- 7+ years experience with the SDLC and ensuring the timely and successful delivery of our solutions according to client needs and objectives
- Ability to identify new revenue streams, including product and professional services
What would be great to have: - Bachelor's degree in business, marketing, technology or a related field, or an equivalent combination of education, work and/or military experience
- Experience with verifying accurate and up to date documentation of the client architecture and processing environment, product matrix and custom processes
- Experience facilitating the client communication and delivery process as it relates to association releases, regulatory changes, product/platform upgrades, fee revisions and system enhancements
- Ability to lead critical initiatives including, but not limited to, external projects, incident response, process improvement, employee training and developing/maintaining standard operating procedures
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You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.
This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Massachusetts, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island, Vermont, Virginia, Maine or Washington.
It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.
Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.
Thank you for considering employment with Fiserv. Please:
- Apply using your legal name
- Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).
