Job TitleDirector, Order to Cash
Job Title: Director, Order-to-Cash (Genewiz)
Location: South Plainfield, NJ (4 days on-site)
Shift: M-F 9am-5pm
How You'll Make an ImpactThe Director, Order-to-Cash (O2C), Genewiz, will lead the end-to-end O2C function, including billing, cash applications, collections, accounts receivable (AR), customer inquiries, quarterly reporting, controls & compliance, and process transformation.
This role is accountable for improving cash flow, working capital performance, billing accuracy, and the customer experience while transforming a complex, high-volume, O2C environment into a scalable global operating model.
What You'll Do- Lead a globally blended organization of approximately 20 team members
- Manage 4-6 functional leaders across billing, collections, cash applications, AR, and process transformation
- Oversee shared services delivery across regions, towers, service levels, and operational performance metrics
- Lead invoice generation, delivery, accuracy, credit memo processing, across automated and manual workflows
- Oversee customer portal management across multiple platforms and monitor upload performance.
- Manage billing controls, customer-specific billing requirements, month-end requirements, system exceptions, and third-party order processing.
- Partner with Sales, Operations, IT and other organizations to resolve recurring issues caused by upstream data.
- Lead a blended internal and shared services billing team of approximately 4-8 resources supporting regional billing requirements
- Drive improvements in invoice accuracy, billing cycle times, and customer inquiry management.
- Develop and execute collections strategy across customer segments, regions, risk profiles, and account ownership models
- Own AR aging performance, overdue balance reduction, collection prioritization, escalation processes and bad debt exposure management
- Coordinate dispute resolution with cross-functional organizations to accelerate collections.
- Manage order hold processes to balance business risk and customer satisfaction.
- Manage a team of approximately 6 - 15 collectors to drive portfolio optimization and increase collection effectiveness.
- Improve DSO, dispute aging, collector productivity, documentation of activities and commitments, cash forecast reliability, and customer outreach discipline
- Oversee timely and accurate cash applications across ACH, wire, credit cards, lockbox, and electronic payment channels.
- Design and implement an end-to-end unapplied cash management process.
- Drive enhancements to reduce intercompany journal processes for shared customer payments
- Lead a shared services-based cash applications team of approximately 3-6 resources, with internal process ownership and cross functional collaboration.
- Drive improvements in cash posting accuracy, unapplied cash reduction, credit card processing, and automation initiatives
- Lead global O2C process standardization across billing, collections, cash application, customer inquiries, reporting, and shared services delivery
- Guide in-sourcing activities to re-shore activities currently performed in a shared service environment
- Assess current-state process and system gaps, and design future-state standardized workflows to enhance O2C performance.
- Lead a lean transformation and process excellence team of approximately 2-4 resources, working through a matrixed model with IT, Finance, Operations, Sales, Customer Support, and shared services
- Deliver measurable improvements in automation, invoice cycle time, DSO, unapplied cash, dispute aging, productivity, and sustainable process adoption
- Standardize global O2C processes, controls, roles, handoffs, and escalation paths
- Reduce manual workflows, customer portal fragmentation, spreadsheet dependency, and regional process variation
- Implement scalable playbooks, automation opportunities, dashboards, and continuous improvement routines
- Partner with Sales on pricing, contract clarity, deal terms, billing requirements, and customer escalations
- Collaborate with Customer Support to resolve billing disputes, credits, payment issues, and customer experience concerns
- Work with Lab Operations to align order completion, billing triggers, service delivery timing, and issue resolution
- Partner with IT to improve system integration, workflow automation, data quality, and reporting across CRM, order tools, and ERP platforms
- Coordinate with Finance and Controllership on revenue recognition, close activities, audit readiness, and control compliance
- Lead all Genewiz O2C functions, including billing, collections, cash applications, AR, dispute management, and shared services delivery
- Define and execute the global O2C operating model, service delivery structure, governance cadence, and performance expectations
- Build functional leadership capability, accountability, and succession strength across O2C teams
- Own DSO, AR aging, overdue balances, bad debt exposure, collections effectiveness, and cash conversion performance
- Drive measurable improvements in working capital through disciplined collections, dispute resolution, billing accuracy, and cash application performance
- Develop customer segmentation, KPI reporting, and operating rhythms aligned to the Genewiz business model
- Standardize global O2C processes, controls, roles, handoffs, and escalation paths
- Reduce manual workflows, customer portal fragmentation, spreadsheet dependency, and regional process variation
- Implement scalable playbooks, automation opportunities, dashboards, and continuous improvement routines
- Improve process integration across CRM, order management tools, ERP, banking, customer portals, and reporting platforms
- Strengthen upstream data quality to reduce billing errors, downstream rework, disputes, and cash application exceptions
- Partner with IT to prioritize system enhancements, automation, workflow controls, and reporting improvements
- Strengthen billing, AR, cash application, credit memo, and dispute management controls
- Ensure alignment with revenue recognition requirements, audit standards, close timelines, and internal control expectations
- Balance process efficiency with appropriate control rigor, documentation, and accountability
What You Will Bring- Bachelor's degree in Finance, Accounting, Business, or related field
- 10+ years of experience in order-to-cash, accounts receivable, billing, collections, shared services, or finance operations
- 5+ years of experience leading global, regional, or shared services teams
- Experience leading in multi-entity, multi-system, global operating environments
- Experience managing outsourced or BPO-supported finance operations
- ERP and CRM experience, including NetSuite, Oracle, Salesforce, or similar platforms
- Experience in service-based, project-based, life sciences, genomics, or laboratory services revenue models
- Strong financial, operational, and people leadership capability
- Deep working capital, cash flow, billing, collections, and AR management expertise
- Transformation mindset with experience standardizing processes, improving controls, and scaling global operating models
- Ability to influence across Sales, Operations, IT, Finance, Controllership, Customer Support, and shared services teams
- Comfort operating in complex, fast-paced, global environments with competing priorities
- Improved DSO, AR aging, cash conversion, and working capital performance
- Higher invoice accuracy, faster billing cycle times, and reduced unbilled revenue
- Reduced manual workload, portal fragmentation, unapplied cash, and dispute aging
- Standardized global O2C playbooks, controls, KPIs, and operating cadences
- Successful transition from outsourced model to local operation
- Improved customer billing, payment, and issue resolution experience
United States Base Compensation: $174,000.00 - $218,000.00
The posted pay range for this position is an estimate based on current market data and internal pay structure. Final compensation may vary above or below this range depending on factors such as experience, education (including licensure and certifications), qualifications, performance, and geographic location, among other relevant business or organizational needs.
